Everything You're Talking About, We're Talking About at NENA 2014

View the virtual brochure or download and print a copy for keynote speaker info, a current exhibitor roster, abstracts for education and training sessions, pre-conference course and workshop descriptions, and more! Visit the NENA 2014 webpage for full conference details!

 

Tomorrow or On-Demand: Career Advancement Webinar

Making the Leap: Tools for Career Advancement
Wednesday, May 28 | 3 p.m. Eastern (live) or On-Demand
Register now! $50 (Members) | $85 (Non-Members)

Public safety communications is a rewarding career. The question is are you ready for your next challenge? Do you want to move ahead in your career? Whether you are getting ready to apply or are just looking towards the future, this webinar helps you develop your own personal "to-do" list in preparation for that new position. Attend to learn about:

• Preparing and positioning yourself for advancement
• Resumes, interviewing, and assessments
• Planning and goal setting
• Day-one management "must-knows"

Can't attend on the 28th? Register now and receive on-demand access to the webinar archive.

Webinar access details will be provided to attendees via email the week of the webinar.

 

NENA Statement on Carrier Deployment of Text-to-9-1-1 Capabilities

May 15 marked the historic implementation date for the four largest U.S. wireless carriers to deploy text-to-9-1-1 capabilities for their networks.

Although this feature offers callers a strong new tool to reach out during an emergency if they are unable to place a traditional voice call, text-to-9-1-1 may not be functional for all consumers just yet.

"It is very important for the public to recognize that the May 15 implementation date for carriers does not mean that text-to-9-1-1 service will available to all consumers on that day," cautioned Brian Fontes, CEO of NENA – The 9-1-1 Association. "Text-to-9-1-1 availability will ultimately depend on funding and the deployment of hardware, software, and training programs at the nearly 6,000 9-1-1 centers across America, and progress will vary from one community to the next."

The text-to-9-1-1 capability is particularly useful for over 40 million Americans who are deaf, hard of hearing, or have speech disabilities. Text-to-9-1-1 also offers potentially life-saving advantages to callers in domestic abuse situations or tragedies like school shootings, who cannot voice their situation or location.

Click here to read the rest of the NENA statement.

A number of text-to-9-1-1 resources be found at www.nena.org/text-resources.

 

Free Sponsored Webinar: Next Generation QA: Best Practices, Emerging Standards, and Solutions

Wednesday, June 4 | 1 p.m. Eastern (live) or On-Demand 
Sponsored by NICE Systems
Free! Click here to register!

In this webinar, three public safety Quality Assurance (QA) experts will explore emerging standards, QA best practices, and QA solutions that will help PSAPs make a smooth transition to Next Gen.

There are few places where quality service matters more than emergency communications. PSAPs routinely review calls to ensure they’re meeting high service standards and adhering to protocols (a process known as Quality Assurance or QA). Today this involves mainly voice calls. But as NG9-1-1 and public safety broadband come online, PSAPs will become the touch point for handling text-to-9-1-1, video, and a whole lot of sensors and data. In this complex environment, QA will be even more essential for identifying and closing knowledge gaps. Compliance will be another growing challenge as standards such as CALEA and APCO P33 gain momentum, and new APCO and NENA standards emerge. How will your PSAP meet the public’s high service expectations in the midst of such wide-ranging changes? The answer is Next Generation QA. 

Can't attend on the 4th? Register now and receive on-demand access to the webinar archive.

 

Congratulations to Our Spring 2014 ENPs!

Congratulations to the 17 9-1-1 professionals who passed the Spring 2014 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage. 

 

Free Sponsored Webinar: Next Generation Integrated Command & Control Systems

Thursday, June 12 | 1 p.m. Eastern (live) or On-Demand
Sponsored by Intrado
Free! Click here to register!

During this free webinar, you will learn about the benefits delivered and the challenges solved by embedded call control. Next Generation integrated command and control systems are providing a seamless public safety workflow, eliminating the swivel chair management of stovepipe applications and delivering the true promise of Next Generation 9-1-1.

Can't attend on the 12th? Register now and receive on-demand access to the webinar archive.

 

Sign Up for the First Annual "Run for 9-1-1!"

On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
 
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities.
 
When: Saturday, June 14, 2014 at 7 a.m.

Start Location: Bridgestone Arena, 5th and Broadway

Route Includes: Bridgestone Arena, Music City Center, Midtown and Music Row

Registration Fees:

• $30 now-5/2/2014
• $35 5/3-6/13/2014
• $40 Race Day
• $100 for a team of five

Awards: Every participant will receive a complimentary T-shirt and medal for completion, grand prizes for Top 3 finishers, male and female, and giveaways for all!

Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends! Participating as a group can make the event even more fun, and teams save on registration fees! 

Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser!

Learn more about the Friends of 9-1-1 program at www.friendsof911.org.

 

Plan Now to Attend Upcoming NENA Training Programs

Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:

• Webinar Wednesday - Making the Leap: Tools for Career Advancement
• CMCP in Nashville, TN (NENA 2014)
• Pre-Con Courses at NENA 2014

Our courses and certification programs, developed and led by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area, or if you have any questions.

And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements!

 

Not Receiving NENA Mail?

Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.

 

New Text-to-9-1-1 Resource Available: Media Tips

The NENA NG9-1-1 Education and Training working group has prepared a few talking points related to text-to-9-1-1 in order to ensure that the 9-1-1 community provides a consistent message nationwide. If contacted by the media related to text-to-9-1-1, below are talking points that may be used. These messages can be incorporated into a news release or educational materials.

Click here to visit the text-to-9-1-1 resources page, where you will find the Media Tips document, along with other valuable text-to-9-1-1 documents, including the Information and Planning Guide, training documents, and more.

 

New NENA Standard Document Available for Public Review and Comment

NENA Registry System (NRS) Standard, NENA-STA-xxx (DRAFT)  is available for a 15 Business Day Public Review and Comment starting May 19, 2014, and ending on June 6, 2014, at 5 p.m. ET.

This document defines how the NRS was implemented and how it will be maintained. All comments shall be submitted by clicking here and then selecting "add a comment" just above the title "Document Details."  Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another". 

You may contact the NENA Committee Resource Manager with any questions or concerns about submitting your comments.

 

Volunteers Sought for ESIND Work Group

 

NENA Files Comments in FCC Wireless E9-1-1 Location Accuracy Requirements Proceeding

Click here to read NENA's comments in response to the Third Further Notice of Proposed Rulemaking adopted by the FCC on February 20, 2014, in the  Wireless E9-1-1 Location Accuracy Requirements proceeding.

 

Get the Emergency Communications News That Really Matters with Public Safety SmartBrief

NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues – not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.

 

Enhanced Career Center Now Available

 

Save the Dates...

06.14-19.14 | NENA 2014 Conference & Expo | Nashville, TN

10.05-08.14 | NENA Development Conference | Orlando, FL

10.04-07.15 | NENA Development Conference | Austin, TX

10.02-05.16 | NENA Development Conference | Austin, TX

 

05.28.14 - Webinar Wednesday - Making the Leap: Tools for Career Advancement - Register here!

06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014)
06.14.14 - Training the 9-1-1 Trainer - Nashville, TN (NENA 2014)

06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN (NENA 2014)

06.14-15.14 - SOP SOS - Nashville, TN (NENA 2014)

06.14.14 - Interpersonal Skills - Nashville, TN (NENA 2014)

06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN (NENA 2014)

06.15.14 - Comm Center Staffing Workshop - Nashville, TN (NENA 2014)

06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN (NENA 2014)

06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN (NENA 2014)

06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN (NENA 2014)

08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)

08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)

08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)

09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)

09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)

09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)

09.15-19.14 - Center Manager Certification Program - Waterbury, CT

Questions? Want to bring a course directly to you? 
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.