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NENA NEWS
This document provides information and planning guidelines for Public Safety to support their efforts to plan and implement Interim SMS Text for 9-1-1 service. Version 1 will be followed in a few weeks by an expanded version 2 that will document more information in this area, including the experiences of early adopters for SMS text for 9-1-1. Public Safety management is encouraged to take action to bring SMS text-to-9-1-1 to their county, to provide texting to 9-1-1 capability to the residents who are deaf, hard of hearing, or have a speech disability, as well as others who need to use text in emergency situations. Questions can be referred to Roger Hixson.
This document, and other valuable text-to-9-1-1 resources, are available here. On Sunday March 2, Team Penske’s No. 22 Shell-Pennzoil Ford Fusion carried a "Friends of 9-1-1" decal during "The Profit on CNBC 500, Presented by Small Business Fueling America," at Phoenix International Raceway. A group of 9-1-1 professionals got the chance to tour the Team Penske pit and met the car’s talented driver, Joey Logano, who finished the race 4th after leading the pack for 71 laps.
Check out pictures from the race on the Friends of 9-1-1 Facebook page. Before the race, Logano commented, "I’m honored to feature the Friends of 9-1-1 program on my car during the race. 9-1-1 professionals help keep Americans safe every day, and I hope folks in the stands and watching at home will be inspired to join me in saying ‘thank you’ to these unsung heroes of emergency response." Established in 2013 by NENA, Friends of 9-1-1 develops scholarships, continuing education opportunities, and wellness programs for America's 9-1-1 professionals, who are charged with answering more than 250 million 9-1-1 calls every year. Click here to learn more about NENA's Friends of 9-1-1 program. 9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
Join us from March 23-26 in Arlington, VA, just steps from our nation's capital, for a dynamic, interactive three-day program where you will receive:
Hotel alert! Housing is now sold out at the conference host site, the Marriott Crystal City. Click here to book at the nearby Sheraton Crystal City. 9-1-1 Honors Gala Reception
March 25, 2014 | 6PM Eastern Rayburn Building | Washington, D.C. You are invited to a reception highlighting the success of the NG9-1-1 Institute and 9-1-1 professionals nationwide. There will also be a special tribute by the Institute Board of Directors to the life and work of Carla Anderson, former Deputy Director of the NG 9-1-1 Institute. For more Information, contact the NG9-1-1 Institute. Project Management 101
Wednesday, March 26 | 3PM Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Register now! No matter what size your agency or company, if your work number is 9-1-1 there are many things you share with your fellow professionals in the public safety communications community. Long shifts, difficult callers, and a love of coffee are just a few. But the biggest thing we share may be managing, organizing, designing, and implementing projects. From the implementation of a new CAD or radio system, to the construction of your agency's new center, nearly every agency is involved with projects large and small on an almost a constant basis. Sadly, most directors, managers, and supervisors are put into the role of Project Manager or Lead with little or no training or support for that vital process. As a result, deadline slips, scope creeps, and change orders blossom. (Don't worry, we will define those terms for you.) In this informative, entertaining, and dynamic webinar presentation, you will learn some of the basics of how to ensure your project is a success. By outlining successful (and not so successful) experiences; general project management guidelines from a public safety prospective, and resources available to assist any emergency professional, Jim Lake and Christopher Carver of NENA's Education Advisory Board will help you to ensure that you experience better results - whether it is a $10,000 or a $10,000,000 project. Can't attend on the 26th? Register now and receive on-demand access to the webinar archive. Webinar Access Info Dial-in and web-access details will be provided to attendees via email the week of the webinar. Congratulations to the 10 9-1-1 professionals who passed the Fall 2013 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. When: Saturday, June 14, 2014 at 7AM Start Location: Bridgestone Arena, 5th and Broadway Route includes: Bridgestone Arena, Music City Center, Midtown, and Music Row Registration Fees:
Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends! Participating as a group can make the event even more fun, and teams save on registration fees! Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser! Learn more about the Friends of 9-1-1 program at www.friendsof911.org. At NENA 2014 (June 14-19 in Nashville, TN) you will not only hear about the public safety issues of the present and the future, but also gain practical, real world know-how that you can take home with you and put into action immediately. No matter what your role is in public safety, NENA 2014 delivers the education, resources, and contacts you need to be better-equipped to do your job and actively prepare for the road ahead.
Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, NENA 2014 is the must-attend event of the year for today’s emergency communications professional. Don’t miss your chance to be a part of it! And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014! Click here to register online or here to download a paper form. Click here to make your housing reservations today. With two new hotels just added and many hotels already close to being sold out, be sure to book soon to get the best possible rate at your hotel of choice! Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:
And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements! Thursday, March 27 | 12PM-1PM Eastern
This webinar will feature an overview of the Regional Emergency Communications Coordination Working Groups (RECCWGs) from the Federal Emergency Management Agency (FEMA), a presentation from the Coordinator of the National 911 Program, and open Q&A sessions. Brian Carney, Communications Integration Branch Chief/National RECCWG Coordinator, FEMA Disaster Emergency Communications (DEC) Division, will present on opportunities for the 9-1-1 community to leverage the RECCWG for regional resources and information sharing. An open Q&A session will follow the presentation. Also presenting and available for questions, will be Laurie Flaherty, Coordinator of the National 911 Program, who will present a video on the benefits of NG9-1-1. Following the video, Laurie will highlight other recently released products and programs, including the National Conference of State Legislators’ (NCSL) summary of 2013 enacted 9-1-1 legislation, and release of the most recent version of "NG911 Standards Identification and Review." Click here to register. As an active member, you know the value of NENA membership. Spread the word to peers and coworkers, and earn great prizes and continuing education opportunities.
How it Works Participation has never been easier. Simply log in to nena.org, click on the Refer a Friend link from the "My NENA Account" menu on the left-hand side of the screen, and send out your personal referral link to invite friends and colleagues to join online. This exciting new feature even allows you to track your invitations and rewards points along the way! For those recruits who choose to sign up using NENA's printable membership application, make sure they include your name in the "Referred by" line of the application. The more you recruit, the greater the prize!  Every eligible member who recruits at least one (1) new member between Jan. 1, 2014, and March 31, 2014, will receive an exclusive NENA member pen. Recruit as many new members as possible to reach new recruiter levels and earn rewards and valuable education opportunities including complimentary course, CMCP, and Annual Conference registration. Start recruiting today! Visit the Member Recruitment page for full program details. Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
Add your name to the list of more than 1,200 ENPs! If you are eligible to sit for the ENP examination, now is the time to consider preparing for the next examination period to be held in April. The Spring 2014 window for the ENP Examination is from April 5 - April 19. The deadline to register is March 10. Please go to www.nena.org/enp to learn more about how to become an ENP and to sign up for the Spring ENP Examination.
NENA is pleased to open the nominations process for our 2014-2015 Executive Board election! This election will be for the following positions: Second Vice President, Southeastern Regional Director, Western Regional Director, and Private Sector Director. All nominees must be current members in good standing and current Emergency Number Professionals (ENPs). Nominees for the position of Regional Director must reside in the region they wish to represent.
Nomination / Election Documents:
NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The Scholarship will be awarded for the NENA 2014 Conference & Expo, and includes conference registration fee and four (4) nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.
Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. All applications must be returned to NENA headquarters by COB March 14, 2014. The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients, and the nomination form. Deadline for nominations is March 28, 2014. Each year at the association's Annual Conference, NENA honors those 9-1-1 professionals and members of the NENA family who have passed during the previous year. If you would like someone included in the "In Memoriam" tribute video, please contact Southeastern Region Director, Linda Draughn-Woloski.
MEMBER SPOTLIGHT
This new special feature will highlight individual NENA Members from various backgrounds, industry segments, experience, and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community. Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.
NENA: What does 9-1-1 mean to you?  Anthony Summers: 9-1-1 to me is a number that allows a conduit for the public to speak to the first, first responders to report emergencies and receive help in a timely manner. I arrived at this meaning because In addition to being the Assistant Director of our organization, I have been a volunteer Firefighter\EMT with the Port Allen Fire Department for the last 17 years. I have responded to numerous emergencies throughout my career as a Firefighter\EMT. I have seen firsthand the difference that being able to get help rapidly makes in being able to save lives and protect property.NENA: Is there a particular event or call that you are particularly proud of? Click here to read more from Anthony's interview... OPS UPDATE
NENA Hearing Standards for Telecommunicators (formerly NENA 54-002) (DRAFT) is available for a 15 Business Day Public Review and Comment starting Feb. 14, 2014, and ending on March 7, 2014, at 5PM ET. This standard includes information including: Telecommunicator position requirements, audiometric testing of candidates and employees, audiology, and Americans with Disabilities Act as it relates to employment.
All comments shall be submitted by clicking here and then selecting "add a comment" just above the title "Document Details." Ensure the section labeled "Email Notifications" has nothing checked. Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another." Any questions or concerns with submitting your comments, please contact the NENA Committee Resource Manager. As a result of increasing demands on PSAPs associated with increased call volume, new technologies, budget constraints, and staffing shortages, the PSAP Ops Committee – Task Overload Workgroup was formed and has been tasked with identifying the concurrent number of tasks that can be completed by a Telecommunicator, a recommended method for testing multi-tasking capabilities as part of a pre-employment screening, as well as the effects on multi-tasking and overload on a Telecommunicator in order to provide mitigation techniques. The workgroup is encouraging feedback via an online survey from the PSAP community to examine the following areas:
Click here for the survey. TECH UPDATE
NENA is now inviting vendors to participate in the next NG9-1-1 interoperability Industry Collaboration Event (ICE). At recent ICE events, we tested various components and aspects of the i3 architecture; however, the various aspects were not tested simultaneously. ICE 6 will focus on comprehensive end-to-end functionality, interaction between vendor elements (external interfaces), and interoperability testing.
You may provide all comments and responses to Brian Knueppel and Delaine Arnold. Click here for additional info. The National 911 Program recently released its most recent update of the report "Next Generation 911 (NG911) Standards Identification and Review: A compilation of existing and planned standards for NG911 systems." The value of this report lies in the fact that each of the SDOs whose standards are included have reviewed the content for accuracy and were supportive of the National 911 Program’s effort to provide the 9-1-1 community with a cumulative list of NG911-related work. These standards will be especially important in ensuring a seamless emergency communication system, particularly as the Nationwide Public Safety Broadband Network is deployed.
GOVERNMENT AFFAIRS UPDATE
The FCC's recent action is a major step toward ensuring that everyone who dials 9-1-1 can be located quickly and accurately, according to NENA: The 9-1-1 Association.
Nearly 40% of U.S. households use wireless phones only, and millions of Americans live and work in large buildings and complexes, factors that may make it difficult to pinpoint locations automatically. "By proposing rules to improve automatic location of those dialing 9-1-1 from indoors locations and multi-level buildings, the FCC is taking a big step in helping the public," said Bernard "Buster" Brown, President of NENA, and an active 9-1-1 professional from Danville, VA. "NENA recognizes that this important and potentially life-saving effort will require significant efforts by wireless telecommunication providers, location technology providers, and 9-1-1 professionals," Brown said. "With more than 70% of 240 million annual calls to 9-1-1 coming from wireless devices, it is imperative that we work cooperatively to provide the most effective location capabilities to find people quickly in their moment of need." Tuesday, March 25, 2014 | 6:00 - 9:00 PM
The Fulbright Center | Hogan Lovells US LLP 555 Thirteenth Street, NW | Washington, DC 20004 RSVP here (Suggested Donation $300) Guest Speaker FCC Chairman Tom Wheeler About The Dale Hatfield Professorship The Dale Hatfield Professorship has been made possible by Dale's very generous contribution to secure a professorship at the University of Colorado Law School that will work in partnership with the Silicon Flatirons Center and the Interdisciplinary Telecommunications Program. The event in Washington, D.C., will honor Dale's commitment to these important areas of study and the event proceeds will support the Hatfield Professorship. EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues - not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
Visit the Career Center to learn more.
UPCOMING EVENTS
From reporting on the Afghanistan and Iraq wars to covering the on-going situation in the Middle East/North Africa, to observing the North Korean celebration of the 65th Anniversary of the Workers Party, to witnessing the final troops leaving Iraq from Camp Virginia in Kuwait and visiting the very border spot where he entered Iraq on March 20, 2003, embedded with the Marines, Woodruff conveys the most influential stories facing our world today.
In January of 2006, while reporting on U.S. and Iraqi security forces, Woodruff was seriously injured by a roadside bomb that struck his vehicle near Taji, Iraq. In an instant, his life was altered forever. Sharing stories from his moving and inspirational best-selling memoir, In An Instant, which he co-authored with his wife, Lee, Woodruff captivates audiences and leaves them with a new understanding of the fragility of life, the strength of family, the bravery of those who helped save his life, and lessons on how to survive and overcome even the most tragic of circumstances.
For his intrepid ability to get at the heart of a story, Woodruff has won numerous awards including three Emmys, a George Foster Peabody, an Alfred I. Dupont Award, and the Daniel Pearl Award for Courage and Integrity in Journalism. After his miraculous recovery, the Woodruffs established the Bob Woodruff Foundation (ReMIND.org), which assists wounded servicemen and their families with receiving the long-term care they need and helps them successfully reintegrate into their communities.
Due to overwhelming demand, we have added two new housing options for the NENA 2014 Conference & Expo, June 14-19, 2014, in Nashville, TN! Click here to make your reservations today. With a wide variety of options just steps from the Music City Convention Center and all that downtown Nashville has to offer, be sure to book early to get the best possible rate at your hotel of choice!
Questions? Email Lacey Rimoli-Wiesel or Colette Hanna or call the NENA 2014 Housing Bureau directly at 954.404.8252.
More Details Coming Soon! Stay tuned for lots more about NENA 2014 in the coming weeks!
03.23-26.14 | 9-1-1 Goes to Washington | Arlington, VA 06.14-19.14 | NENA 2014 Conference & Expo | Nashville, TN 10.05-08.14 | NENA Development Conference | Orlando, FL 10.04-07.15 | NENA Development Conference | Austin, TX 10.02-05.16 | NENA Development Conference | Austin, TX UPCOMING EDUCATION COURSES
03.10-14.14 - Center Manager Certification Program - Marysville, OH - Register here!
03.23.14 - Leadership in the 9-1-1 Center - Arlington, VA (9-1-1 Goes to Washington) 03.26.14 - Webinar Wednesday - Project Management 101 - Online Live or On-Demand - Register here! 03.31-04.04.14 - Center Manager Certification Program - Pikesville, MD - Register here! 04.11.14 - Liability Issues in the 9-1-1 Center - Schaumburg, IL (NENA Education Summit) - Register here! 04.12.14 - Caught in the Middle: A Guide to Middle Management - Schaumburg, IL (NENA Education Summit) - Register here! 04.13.14 - Overcoming Negativity in the Comm Center - Schaumburg, IL (NENA Education Summit) - Register here! 04.28.14 - Quality Assurance Beyond Call Taking - Orlando, FL (IAED Navigator) 04.29.14 - Caught in the Middle: A Guide to Middle Management - Orlando, FL (IAED Navigator) 05.12-16.14 - Center Manager Certification Program - Seattle, WA - Register here! 05.14.14 - From Ostrich to Eagle: Improving the PSAP Work Culture - Virginia Beach, VA (VA NENA Conference) 05.18.14 - Change Management in 9-1-1 - Lansing, MI - Register here! 06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014) 06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN (NENA 2014) 06.14-15.14 - SOP SOS - Nashville, TN (NENA 2014) 06.14.14 - Interpersonal Skills - Nashville, TN (NENA 2014) 06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN (NENA 2014) 06.15.14 - Comm Center Staffing Workshop - Nashville, TN (NENA 2014) 06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN (NENA 2014) 06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN (NENA 2014) 06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN (NENA 2014) 08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit) 08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit) 08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit) 09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit) 09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit) 09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit) 09.15-19.14 - Center Manager Certification Program - Waterbury, CT Questions? Want to bring a course directly to you? Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information. |
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National Emergency Number Association Alexandria, VA 800.332.3911 P: 202.466.4911 Fax: 202.618.6370 www.nena.org |