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NENA NEWS
9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
Join us from March 23-26 in Arlington, VA, just steps from our nation's capital, for a dynamic, interactive three-day program where you will receive:
At NENA 2014 (June 14-19 in Nashville, TN) you will not only hear about the public safety issues of the present and the future, but also gain practical, real world know-how that you can take home with you and put into action immediately. No matter what your role is in public safety, NENA 2014 delivers the education, resources, and contacts you need to be better-equipped to do your job and actively prepare for the road ahead.
Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, NENA 2014 is the must-attend event of the year for today’s emergency communications professional. Don’t miss your chance to be a part of it! And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014! Click here to register online or here to download a paper form. Click here to make your housing reservations today. With many hotels already close to being sold out, be sure to book soon to get the best possible rate at your hotel of choice! Disaster Versus the Dispatcher
Wednesday, January 29 | 3PM Eastern (live) or On Demand $50 (NENA Members) | $85 (Non-Members) Click here to register! The last Wednesday of each month (except June, November, and December) is now Webinar Wednesday! Get the team together for these hour-long webinars covering all sides of 9-1-1. The first NENA webinar of 2014 addresses a critical issue faced by anyone who works in the Public Safety Communications industry, no matter what your role or the size of your agency: Planning for, managing, and moving on from disasters. This informative, insightful, and entertaining presentation will address five primary areas of interest related to effective managing of major disasters:
Webinar Access Info Dial-in and web-access details will be provided to attendees via email the week of the webinar. Please note: If you would like to use the free webinar credit you received for renewing your 2014 NENA Membership online, please wait to register for this webinar until the promo code is mailed to you during the week of January 6. NG9-1-1 Planning Guidelines Information Document, NENA-INF-006, is now available! The purpose and scope of this document is to provide overall, high-level guidance to help 9-1-1 Authorities create a smooth, timely, and efficient transition plan to accomplish implementation of NG9-1-1.
While the development of technical standards and related information is still ongoing, there are many actions that 9-1-1 Authorities should consider in preparing for transitioning to an NG9-1-1 environment. These actions relate mostly to the preparation necessary to lay the proper foundation for this transition. At a high level, this process is relatively logical, and involves efforts to identify and organize the following Project Management actions:
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients, and the nomination form. Deadline for nominations is March 28, 2014. NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The Scholarship will be awarded for the NENA 2014 Conference & Expo, and includes conference registration fee and four (4) nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.
Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. All applications must be returned to NENA headquarters by COB March 14, 2014. On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Race logistics, registration, and additional details will be available soon. We'll also be providing information on how you can start an easy training program to prepare for the run/walk! Learn more about the NENA Foundation's Friends of 9-1-1 program at www.friendsof911.org. The NENA Institute Board has collaborated with Professional Testing Corporation, the company that administers the ENP Examination, to offer a 50-question practice test intended to familiarize those about to take the ENP examination with the electronic test-taking experience.
The practice test is weighted in much the same manner as the full ENP Examination. At the completion of the practice test, a score will be given, but it should not be interpreted as an indicator of the likelihood of attaining a passing score. The intent is to experience electronic test taking in the same format as the ENP Examination, and to answer questions weighted similarly to the Operations and Management portions of the ENP Examination as found in the Body of Knowledge. If you are interested in taking the practice test, all you need to do is sign up for it via the ENP webpage. There is a $75 fee for the practice test, or you may bundle the practice test with purchase of an ENP Reference Manual for $100. As an active member, you know the value of NENA membership. Spread the word to peers and coworkers and earn great prizes and continuing education opportunities.
How it Works Participation has never been easier. Simply log in to nena.org, click on the Refer a Friend link from the "My NENA Account" menu on the left-hand side of the screen, and send out your personal referral link to invite friends and colleagues to join online. This exciting new feature even allows you to track your invitations and rewards points along the way! For those recruits who choose to sign up using NENA's printable membership application, make sure they include your name in the "Referred by" line of the application. The more you recruit, the greater the prize! Every eligible member who recruits at least one (1) new member between Jan. 1, 2014, and March 31, 2014, will receive an exclusive NENA member pen. Recruit as many new members as possible to reach new recruiter levels and earn rewards and valuable education opportunities including complimentary course, CMCP, and Annual Conference registration. Start recruiting today! Visit the Member Recruitment page for full program details. Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Our courses and certification programs, developed and lead by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area or if you have any questions.
NENA is pleased to open the nominations process for our 2014-2015 Executive Board election! This election will be for the following positions: Second Vice President, Southeastern Regional Director, Western Regional Director, and Private Sector Director. All nominees must be current members in good standing and current Emergency Number Professionals (ENPs). Nominees for the position of Regional Director must reside in the region they wish to represent.
Nomination / Election Documents:
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
Want to connect with public safety decision makers and reach new clients? Secure your space for the Spring issue of NENA's official publication, The Call! With bonus distribution at IAED's Navigator conference and NENA 2014, this issue is sure to increase your brand's visibility and name recognition in the industry. Contact Shaun Greyling to reserve your ad space by Jan. 30!
OPS UPDATE
Although most people dial 9-1-1, there are circumstances where it becomes important, for recognized emergencies, to support access to PSAPs via their 24x7 numbers.
When PSAPs, commercial call centers, and telephone company operator services groups need to contact distant PSAPs to deliver emergency calls, the NENA PSAP Registry (NPR) supports those needs. PSAP personnel can access and search online for other PSAPs and their 24x7 contact numbers in the Registry, if they are registered as users. PSAP managers should make sure that their calltakers are registered on the NPR website before they encounter an emergency need to find a distant PSAP’s 24x7 number. Do that here. When a centralized senior citizen, health care, or other personal services call center or telephone operator services group receives a call that becomes identified as an emergency situation, the Registry database Call Center product provides the info needed to identify and direct that call to the caller’s local PSAP. Clearly, given the purposes of the NPR, this is a critical activity that all PSAP administrators should undertake, in order to support emergency call completion for their residents who use centralized call center services or who may call the telephone operator or a distant relative when they have a problem. Click here for more information. GOVERNMENT AFFAIRS UPDATE
Click here to read a recently released CRS report on FirstNet, which includes a section on the interplay between FirstNet and NG9-1-1.
On Jan.16, the U.S. Senate Committee on Commerce, Science, and Transportation Subcommittee on Communications, Technology, and the Internet held a hearing titled, "Locating 9-1-1 Callers in a Wireless World." The hearing focused on the unique location accuracy issues associated with calling 9-1-1 from wireless phones and included testimony by NENA's Government Affairs Director Trey Forgety.
Click here to read NENA's testimony. Click here to watch the archived webcast. EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues - not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
Visit the Career Center to learn more.
UPCOMING EVENTS
From reporting on the Afghanistan and Iraq wars to covering the on-going situation in the Middle East/North Africa, to observing the North Korean celebration of the 65th Anniversary of the Workers Party, to witnessing the final troops leaving Iraq from Camp Virginia in Kuwait and visiting the very border spot where he entered Iraq on March 20, 2003, embedded with the Marines, Woodruff conveys the most influential stories facing our world today.
In January of 2006, while reporting on U.S. and Iraqi security forces, Woodruff was seriously injured by a roadside bomb that struck his vehicle near Taji, Iraq. In an instant, his life was altered forever. Sharing stories from his moving and inspirational best-selling memoir, In An Instant, which he co-authored with his wife, Lee, Woodruff captivates audiences and leaves them with a new understanding of the fragility of life, the strength of family, the bravery of those who helped save his life, and lessons on how to survive and overcome even the most tragic of circumstances.
For his intrepid ability to get at the heart of a story, Woodruff has won numerous awards including three Emmys, a George Foster Peabody, an Alfred I. Dupont Award, and the Daniel Pearl Award for Courage and Integrity in Journalism. After his miraculous recovery, the Woodruffs established the Bob Woodruff Foundation (ReMIND.org), which assists wounded servicemen and their families with receiving the long-term care they need and helps them successfully reintegrate into their communities.
9-1-1 Goes to Washington (March 23-26 in Arlington, VA) brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
Click here to make your hotel reservations at the conference host site, the Crystal Gateway Marriott. Housing is now open for the NENA 2014 Conference & Expo, June 14-19, 2014, in Nashville, TN! Click here to make your reservations today. With a wide variety of options just steps from the Music City Convention Center and all that downtown Nashville has to offer, be sure to book early to get the best possible rate at your hotel of choice!
Questions? Email Lacey Rimoli-Wiesel or Colette Hanna or call the NENA 2014 Housing Bureau directly at 954.404.8252.
More Details Coming Soon! Stay tuned for lots more about NENA 2014 in the coming weeks! You can expect a preliminary conference agenda, pre-con course info, special event announcements, and more!
03.23-26.14 | 9-1-1 Goes to Washington | Arlington, VA 06.14-19.14 | NENA 2014 Conference & Expo | Nashville, TN 10.05-08.14 | NENA Development Conference | Orlando, FL 10.04-07.15 | NENA Development Conference | Austin, TX 10.02-05.16 | NENA Development Conference | Austin, TX UPCOMING EDUCATION COURSES
01.29.14 - Webinar Wednesday: Dispatcher Versus the Disaster - Online Live or On-Demand - Register here! 02.24-28.14 - Center Manager Certification Program - Parsippany, NJ - Register here! 03.10-14.14 - Center Manager Certification Program - Marysville, OH - Register here! 03.23.14 - Leadership in the 9-1-1 Center - Arlington, VA (9-1-1 Goes to Washington) 03.31-04.04.14 - Center Manager Certification Program - Pikesville, MD 04.11.14 - Liability Issues in the 9-1-1 Center - Schaumburg, IL (NENA Education Summit) - Register here! 04.12.14 - Caught in the Middle: A Guide to Middle Management - Schaumburg, IL (NENA Education Summit) - Register here! 04.13.14 - Overcoming Negativity in the Comm Center - Schaumburg, IL (NENA Education Summit) - Register here! 04.28.14 - Quality Assurance Beyond Call Taking - Orlando, FL (IAED Navigator) 04.29.14 - Caught in the Middle: A Guide to Middle Management - Orlando, FL (IAED Navigator) 05.12-16.14 - Center Manager Certification Program - Seattle, WA 05.14.14 - From Ostrich to Eagle: Improving the PSAP Work Culture - Virginia Beach, VA (VA NENA Conference) 06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014) 06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN (NENA 2014) 06.14-15.14 - SOP SOS - Nashville, TN (NENA 2014) 06.14.14 - Interpersonal Skills - Nashville, TN (NENA 2014) 06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN (NENA 2014) 06.15.14 - Comm Center Staffing Workshop - Nashville, TN (NENA 2014) 06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN (NENA 2014) 06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN (NENA 2014) 06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN (NENA 2014) 08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit) 08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit) 08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit) 09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit) 09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit) 09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit) 09.15-19.14 - Center Manager Certification Program - Waterbury, CT Questions? Want to bring a course directly to you? Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information. |
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National Emergency Number Association Alexandria, VA 800.332.3911 P: 202.466.4911 Fax: 202.618.6370 www.nena.org |