NENA NEWS
Technology, data, and PSAP operations topics take center stage at the 2013 NENA Development Conference (Feb 10-13 in Orlando, FL), where the event's unique, output-oriented program offers you the flexibility to focus on the issues that are important to you in a dynamic, cooperative atmosphere. The important, hands-on work done during the event not only yields immediate rewards for the public safety community, but also bolsters NENA's current initiatives and helps define the association's path forward in 2013. This isn't your typical conference where attendees just sit back and listen — it's an event where you can get personally involved and channel your energy and expertise to make a difference in the future of 9-1-1.
Click here to review the full listing of session times and descriptions.
Attend NENA 2013 in Charlotte, NC, to hear from Academy Award winning actress and accessibility advocate Marlee Matlin on Tuesday, June 18. Ms. Matlin currently serves as a national celebrity spokesperson for the American Red Cross, encouraging Americans to donate blood. She has worked on behalf of closed captioning and was instrumental in getting Congress to pass federal legislation requiring all televisions manufactured in the United States be equipped with closed captioning technology. She also serves on the boards of a number of charitable organizations including Easter Seals, The Children Affected By Aids Foundation, as well as those charities which primarily benefit children. In 1995, Matlin served as Chairperson for National Volunteer Week and was honored in a White House Rose Garden ceremony by President Clinton.
Thursday, February 21 | 1PM Eastern
$50 for NENA Members | $85 for non-members
What percentage of your time and effort as a 9-1-1 leader is spent trying to resolve problems with "difficult employees"? And what role does poorly managed stress play in unacceptable behavior and performance? Maybe too much! That's why disciplinary measures alone are often ineffective. Join 9-1-1 mental health expert Jim Marshall as he reveals a fascinating picture of how stress affects attitude and performance in the PSAP. Getting equipped with his science-based insights may be your best first step toward improving performance, morale, and boosting retention. There will be plenty of time for real-time Q&A. So mark your calendars, prepare your toughest questions and join Jim on Thursday, February 21 at 1pm EST!
About the Presenter:
James Marshall, M.A., L.L.P. has been a clinical psychotherapist focusing on the treatment of trauma and relationships for over 25 years. "Jim" is Director of 911 Training Institute in Petoskey, Michigan and is Chairman of the 911 Wellness Foundation, a non-profit organization devoted to fostering the health of 9-1-1 professionals. He has trained over 3,000 telecommunicators to manage 9-1-1 stress and high risk calls involving suicide, mental illness, and domestic violence. As Co-chair of the NENA Working Group on 9-1-1 Acute/Traumatic and Chronic Stress, he is working to help establish an industry-wide Standard of care for PSAP stress management.
Can't attend on the 21st? Register today and receive on-demand access to the webinar archive.
The NENA Publications Committee is seeking submissions for publication consideration on the evolution of the 9-1-1 workplace/workforce (e.g. generational differences, change management, telecommunicator issues, etc.).
Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here.
Manuscripts may be submitted electronically; send the document as an email attachment to NENA Communications Director Chris Nussman for consideration. The submission deadline is March 1, 2013.
Thursday, February 14, 2013 | 1:00 PM Eastern
Sponsored by AT&T
PSAPs across the country are leveraging additional data on 9-1-1 callers to improve emergency communications and responses. What can we learn from those at the forefront of integrating additional data into the response process and how can you begin to incorporate rich information on callers into your center? This free webinar explains Smart911from AT&T . . . a simple way to enhance 9-1-1 call taking and response capabilities without adversely impacting the call taking process for your staff.
Smart911 delivers life-saving information in the form of citizen created "Safety Profiles" with incoming 9-1-1 calls. The supplemental emergency information is secure, supplied and updated by citizens, and can reduce call taking time and provide enhanced emergency response.
SMART911 from AT&T works with all 9-1-1 call taking and CAD systems.... even after you migrate to NG911. This free webinar explains and demonstrates:
- Types of data impacting calls today including medical data, building data, photos of children, etc.
- How additional data can be easily collected and managed
- How Smart911 is deployed and supported
Can't attend on the 14th? Register now and receive on-demand access to the webinar after the live presentation.
For 9-1-1 professionals looking to prepare for the Emergency Number Professional (ENP) examination, there is no better way than to participate in a study group. Participants will be better prepared for the ENP exam by increasing their general knowledge on telephone, radio, PSAP infrastructure and human resource issues. Participants will also gain an understanding of the concept and purpose of NG9-1-1 and will be given a sample test.
This study group is conducted by L.R. Kimball communications subject matter experts in the fields of telephony, radio, and PSAP operations, as well as policy analysts. The firm has offered PSAP services for more than 15 years and currently has more than 33 ENPs on staff. The study group is open to 9-1-1 communications managers, IT personnel, GIS personnel, and public communications providers.
The study group's first hour-long class will be on Monday, February 11 at 4PM Eastern. Classes will continue each Monday until April 1.
NENA is pleased to open the nominations process for our 2013-2014 Executive Board election!
This election will be for the following positions:
- Second Vice President
- Northeast Regional Director
- North Central Regional Director
- Canadian Regional Director
- Private Sector Director
All nominees must be current members in good standing and current Emergency Number Professionals (ENPs). Nominees for the position of Regional Director must reside in the region they wish to represent.
Nomination / Election Documents:
- Nomination Form - PDF
- Executive Board Statement of Responsibilities - PDF
- Request for Paper Ballot - PDF
The nomination deadline is March 15, 2013. Contact Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients, and the nomination form. Deadline for nominations is March 29, 2013.
NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The Scholarship will be awarded for the NENA 2013 Conference & Expo. The scholarship includes conference registration fee and four (4) nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.
Please visit the scholarship webpage for information about the criteria, application procedure and responsibilities. All applications must be returned to headquarters by COB March 15, 2013.
We are excited to announce the launch of a new rewards program - available exclusively to you as a member of NENA! To join, log in to nena.org and click on the Member Rewards link from your member profile menu.
Designed to provide exclusive money-saving offers to our members, the new Member Rewards program gives you immediate access to THOUSANDS of discounts from a wide variety of exciting companies like AMC Theatres, Sprint, Walt Disney World, Red Lobster, 1-800-Flowers, Macy's and many more. There is an annual fee of $19.95* to join.
Join now, browse great deals, and start saving today! PLUS, a small portion of the proceeds will go to support NENA initiatives and help keep your membership dues low. Thank you for your support... and happy savings.
NENA's Center Manager Certification Program (CMCP) is designed to equip recently hired, newly promoted, and aspiring PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.
The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory level personnel: Business Writing, Financial Management, Human Resources, Legal Issues, and Communications Skills. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency's everyday operations.
Register for upcoming CMCPs:
Registration coming soon for:
- 09.16-20 in Edmonton, AB, Canada
- 12.09-13 in Gainesville, FL
As an active member, you know the value of NENA membership. Spread the word to peers and coworkers and earn great prizes and continuing education opportunities.
How it Works
Participation has never been easier. Simply log in to the new nena.org, click on the Refer a Friend link from the "My NENA Account" menu on the left-hand side of the screen, and send out your personal referral link to invite friends and colleagues to join online. This exciting new feature even allows you to track your invitations and rewards points along the way! For those recruits who choose to sign up using NENA's printable membership application, make sure they include your name in the "Referred by" line of the application.
The more you recruit, the greater the prize!
Every eligible member who recruits at least one (1) new member between January 1, 2013, and March 31, 2013, will receive an exclusive NENA member pen. Recruit as many new members as possible to reach new recruiter levels and earn rewards and valuable education opportunities including complimentary course, CMCP, and Annual Conference registration.
Start recruiting today! Visit the Member Recruitment page for full program details.
By now, you should have received an email from NENA with a link to your 2013 NENA dues invoice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.
Instantly renew your membership online in just a few easy steps:
1) Simply log in to the NENA website.
3) Click on Membership under the "Account History" header to view your renewal options.
4) Pay online by check or credit card.
5) Print out a receipt for your records.
Thank you for your continued support of NENA. We look forward to sharing many new and exciting member benefits with you in the coming year!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
NENA Suicide Prevention Standard, NENA-STA-xxx, January 22, 2013 (DRAFT) has been posted to the NENA website and is available for the 15 Business Day Public Review and Comment starting January 28, 2013, and ending on February 15, 2013, at 5PM ET. The purpose of this document is to detail the importance of PSAP collaboration with local Lifeline network crisis centers in order to help ensure that persons at imminent risk of suicide receive the assistance they need to reduce that risk. This document discusses why PSAPs should assist Lifeline centers and the importance of that assistance in maintaining the safety of individuals at risk of suicide.
GOVERNMENT AFFAIRS UPDATE
COMMENTS DUE: February 13, 2013
REPLY COMMENTS DUE: March 15, 2013
The Federal Communications Commission today releases to the public its fourth annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges (911 Fee Report). The Commission submits this report to Congress annually pursuant to requirements imposed by the New and Emerging Technologies 911 Improvement Act of 2008 (NET 911 Act), including the requirement that the Commission report whether 911 fees and charges collected by the states, the District of Columbia, U.S. territories, and Indian territories (states and other reporting entities) are being used for any purpose other than to support 911 and Enhanced 911 (E911) services.
For the first time this year, the Commission formally solicits public comment about the 911 Fee Report, and the information provided to the Commission by states and other reporting entities. This fourth annual 911 Fee Report covers the collection and distribution of 911 and Enhanced 911 fees and charges for the calendar year ending December 31, 2011, and was submitted to Congress on December 28, 2012.
The Report includes information regarding states and other reporting entities that have used any portion of collected 911 fees other than for the support of 911/E911 service, and can be found here.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues - not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
UPCOMING EVENTS
NENA Development Conference - Feb. 10-13, 2013 - Caribe Royale - Orlando, FL
With the ushering in of a new Congress, 2013 offers a significant opportunity for 9-1-1 professionals to shape the nation's emergency communications policy agenda. In order to address the needs of today's 9-1-1 system while laying the regulatory and legislative groundwork for Next Generation systems, public safety professionals must both understand today's 9-1-1 policy landscape and take an active role in educating policymakers and enlisting them as allies. At 9-1-1 Goes to Washington, you will do both.
- The inside information you need to help shape the 9-1-1 and emergency communications agenda for the Administration and the 113th Congress.
- Critical knowledge of current, proposed and needed federal and state 9-1-1, homeland security and emergency communications legislation, regulation, and initiatives.
- An opportunity to talk directly with Members of Congress, Administration officials, and their staff to make your voice heard on behalf of the entire 9-1-1 community.
At the age of 36, the Navy selected Abrashoff to become Commander of USS Benfold - at the time, the most junior commanding officer in the Pacific Fleet. The immediate challenges that faced him on this underperforming Naval war ship were staggering: exceptionally low morale, high turnover and unacceptably low performance evaluations. Few thought that this ship could improve. In many ways, Benfold was actually an extreme example of the same problems facing many organizations today.
The solution was to establish a system of management techniques that Abrashoff calls The Leadership Roadmap. At the core of his leadership approach on Benfold was a process of replacing command and control with commitment and cohesion, and by engaging the hearts, minds, and loyalties of workers - with conviction and humility.
By every measure, these principles were able to achieve breakthrough results. Personnel turnover decreased to an unprecedented 1 percent. The rate of military promotions tripled, and the crew slashed operating expenses by 25 percent. Regarded as the finest ship in the Pacific Fleet, Benfold won the prestigious Spokane Trophy for having the highest degree of combat readiness. Most important – this transformation took place with the same crew. What had changed was the ship's culture and Abrashoff's leadership style.
Read more about Mike Abrashoff and mark your calendars to join us at NENA 2013 from June 15-20 in Charlotte, NC, to hear how these leadership principles can improve your agency or office.
Save the Date: Nov. 2-6 at the Union Station Hotel in St. Louis, MO! This conference, held in conjunction with URISA, focuses on the importance of addresses and locations in 9-1-1, public safety, emergency management, and other fields. GIS professionals, addressing coordinators, planners, 9-1-1 and emergency response specialists come together for workshops, education, collaboration, and networking. Registration and additional details coming soon!
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