NENA Ignite offers education, training, and professional-development opportunities for everyone in 9-1-1. Whether you're a new dispatcher or a seasoned center director, this free virtual conference is a can't-miss opportunity to gain skills and knowledge to do your job better, overcome the challenges you face today, and prepare for the road ahead.

NENA Ignite delivers all of the great educational and social benefits you’ve come to expect from NENA, including:

• Dozens of breakouts available live or on-demand so you never have to miss out on a second of our industry-best training;
• Networking events and special interactive features designed to help you make the right connections with your peers and industry experts; and
• Opportunities to experience the latest innovations that are transforming emergency response.

Don’t miss your chance to be a part of this first-of-its-kind online event! Register yourself and everyone on your team for NENA Ignite!

Now available in the NENA Store:

• 100% breathable, 2-ply re-usable, cotton face masks in two different designs
• Touchless key for those germy surfaces you don't want to touch like push-or-pull, doors, elevator buttons, numeric keypads, and more
  
• Portable multi-function mini ultraviolet sterilizer kills 99.9% of germs and bacteria in just six minutes

Click here to visit the NENA Store for these and other great NENA and 9-1-1 products! 

The National Police Foundation, with support from The Starbucks Foundation and The Motorola Solutions Foundation, is pleased to announce the National First Responder COVID-19 Grant Relief Program. This program will allow first responders and survivors of first responders in underserved communities an opportunity to request a grant to reimburse select COVID-19 related expenses, such as mental health and wellness costs, (i.e., counseling services, suicide prevention), unanticipated dependent care, disinfecting services, and similar costs. These micro-grants may be awarded in an amount up to $1,000. 

First responders or family members interested in applying for a grant can review eligibility and apply here by September 30.

As NENA continues to closely monitor the coronavirus (COVID-19) outbreak, we have developed a list of resources for members, chapters, and the greater 9-1-1 community.

NENA's COVID-19 resource page contains items including PSAP-guidance documents, EMD protocols, on-demand webinars, CoOPs and planning checklists, event-planner assistance, public education graphics, health and hygiene best practices, and many more resources to support you and your work during this ever-evolving situation. This page is updated with new information as it becomes available. 

Do you have or know of other resources that should be posted? If so, you can contact NENA Communications Director Chris Nussman.

NENA is pleased to open the nominations process for our 2021-22 Board of Directors election! This election will be for the following positions: 

• Second Vice President
• Northeastern Region Director 
• North Central Region Director
• Canadian Region Director

Qualifications
Each Officer or Director of the Association at the time of their nomination and throughout all times during their candidacy and term(s) of service, must:

• Maintain membership, in good standing, in the Association;
• Maintain certification as an Emergency Number Professional in accordance with the prevailing requirements for that certification;
• Discharge, with all due diligence, the duties attendant upon the position they hold;
• Comply with all Association policies pertaining to activities of the Association in which they participate;
• If serving as a Region Director, reside within the Region represented;
• If serving as the Private Sector Director, maintain the status of Private Sector member; and
• If serving as an Officer:
• Derive no more than 15% of their instantaneous income from for-profit or commercial activity that is connected in any way to the 9-1-1 industry;
• Annually, or at the time of any change in employment, sign an affidavit of compliance attesting that they meet this qualification; and
• Consent to the release, at any time, of any employment, financial, or tax information that may be requested by the Board of Directors in order to validate compliance with this qualification.

 Click here to download a .zip file of documents and resources that includes:

• Statement of Responsibilities - Must be signed by nominee and co-signed by an agency representative (if applicable)
• Nomination Form - Can be completed by the applying candidate or by a third-party nominator
• Relevant NENA polices and procedures
• NENA's bylaws

Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.

The nomination deadline is September 30, 2020 at 5PM Eastern. Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

NENA will hold its annual Membership Meeting via Zoom Webinar on Tuesday, September 15, at 3 p.m. (EDT). Attend to hear reports on the state of the association and its activities during the past year.

Click here to register.

Focus on 9‑1‑1-industry wellness is ever increasing, including the recognized need for improved access to mental-health support. Peer support is one way to provide or expand mental health and wellness resources to 9‑1-1 professionals. The NENA Peer Support Team Development, Implementation, and Oversight Information Document provides guidance on how to develop, implement, and oversee a peer support program. Information provided covers the most basic tenets of a peer support program, but also references expansions or enhancements the reader may use if they have the available resources and/or means.

You can download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon. Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another." If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by October 26, 2020. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA PSAP Readiness for Real-Time Text (RTT) Information Document defines a Standard Operating Procedure model recommendation to establish guidelines for the call handling procedures and identifies areas of training that may be needed with the introduction of RTT.

Members of the Working Group may download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, selecting "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and upload the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. 

All comments are due by September 11, 2020. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9-1-1 authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing NG9-1-1 services and infrastructure. The document covers end-state NG9-1-1 deployments and transitional deployments moving toward full NG9-1-1 functionality. This document contains information and advice; it does not contain requirements or specifications. The document is separated into two sections: one for state, province, or regional authorities, and one for responding agency authorities like PSAPs.

The NENA Impact of IoT Devices and Emergency Calling Applications Information Document describes the impact of Internet of Things (IoT) devices and emergency calling applications (Apps) on 9-1-1 and provides crucial instruction to developers of IoT devices and systems so that their implementations are effective in their intended interaction with 9-1-1 services.

The NG911 Institute welcomes the nomination (including self-nomination) of prospective Board Members who are committed to the mission of the NG911 Institute and are prepared to dedicate themselves in the service of our organization. Institute Board Members are expected to: 

• Contribute on a national board to exercise governance, abide by fiduciary functions, and be active in carrying out the mission of the Institute;
• Become more fully informed on the various activities of the Institute, the Congressional NextGen 911 Caucus, other related and cooperating Non-Governmental Organizations (NGO’s), and the partners of the organization;
• Promote the NG911 Institute and the advancement of emergency services nationwide;
• Support an organization that works to educate the public and Congress on the issues facing emergency communications;
• Assist the Congressional NextGen 911 Caucus in their mission of advancing 9-1-1 services nationwide; and
• Recognize individuals for their heroism and leadership in the public safety field.

Click here to learn more and submit a nomination by September 11.