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 Latest News From now through November 1, NENA is accepting session proposals for the NENA 2020 Conference & Expo taking place at the Long Beach Convention Center in Long Beach, CA from June 13-18. Presenting a session at NENA 2020 is an excellent opportunity to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on a variety of important issues. Benefits for those selected to present at NENA 2020 include:
Click here to learn more and submit your proposal.
  
Learn, Collaborate, & Contribute at the NENA NG9-1-1 Standards & Best Practices Conference! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management. Click here to see all of the review, workshop, and roundtable sessions happening at #NENASBP! No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! Learn more and register. Stress, Wellness, & Resiliency: A NENA Critical Issues Forum Join us on January 23-24 in Austin, TX for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:
Learn more and register. NENA and 911 Authority, LLC are proud to establish a scholarship to honor the life, passion, integrity, and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country. The scholarship recipient will receive the following:
Who should apply? Eligibility Deadlines
Applications will be accepted through November 29, 2019. The scholarship winner will be notified no later than January 3, 2020. Click here to learn more and apply. It’s time to renew your NENA membership! You can do it in just a few quick steps: 1. Simply log in to the NENA website. And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least twelve years), you can apply for our new "Retired" member category. Click here for details. 
 Training Update
NENA is excited to announce a new way to get easy, fast, and free training for your team! Our new TC Tips video series augments your existing program with concrete, practical, constant, and provable training modules every other week. The tips are presented by subject-matter experts and NENA instructors, and provide bite-sized, quick-hit training for TCs that they can use right away to improve their work. Find the tips every other Tuesday starting on November 5 on our social channels! Subscribe to our YouTube channel to be notified as soon as new videos are posted. You can also follow us on Facebook and Twitter for new-video announcements. How to Use Your Map to Find an Emergency Caller
Sponsored by Motorola Solutions
Wednesday, November 20 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!
One of the biggest challenges in responding to a 9-1-1 call is locating the caller. When you know how to use your Agency’s map quickly, without pause, and without failure to locate a 9-1-1 caller, it can make the difference between life and death. Join us on November 20th and learn about the three important mapping elements that must be in place and that must work together to help you locate emergency callers. Hear from subject matter experts Sam Hall and Diana Gijselaers, as they share how you can better interact with your map and identify why it may not be working the way you think it should. No matter what mapping software you use, you will walk away with a better understanding of how to utilize your map to save seconds and save lives. Speakers: Sam Hall - Addison (IL) Consolidated Dispatch Center | Diana Gijselaers - Motorola Solutions CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 20th? Register now and you will have access to the on-demand webinar archive via the registration landing page. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program. 11.04.19 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Plymouth, MI | Register Check out the NENA Education Calendar to see additional upcoming classes!  Association BusinessSave the Date! Voting for NENA's 2020-21 Board of Directors opens on Monday, March 16. On that day, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Contact Member Services Director, Bri Robinson, if you do not receive a ballot. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. This election is for the following positions:
2nd VP Southeastern Region Director Private Sector Director The election for Western Region Director is uncontested, and therefore will not be open for voting (read Bruce Romero's candidate statement here). The positions of Northeastern Region Director, North Central Region Director, and Canadian Region Director will be up for election in 2021. After the voting period has ended, the Election Committee will certify the results on Sunday, June 14 in Long Beach, CA, in accordance with the NENA Bylaws. Join us at NENA 2020 in Long Beach from June 13-18, where the results of the election will be announced and your new Board of Directors installed!
Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.  Document AnnouncementsPolicy Routing Rules (PRRs) are a powerful tool that allow 9‑1‑1 authorities to address a wide range of operational situations to ensure 9‑1‑1 calls are delivered to a PSAP that can provide assistance consistent with established mutual aid agreements. The NENA NG9‑1‑1 Policy Routing Rules Operations Guide outlines guidance to enable multi-layered call treatment policies for call diversion within NG9-1-1 using PRRs that will provide more options to a PSAP to divert calls to another destination based upon multiple conditions defined in the PRRs.
You may both download this document for review and submit your comments here. However, if you are a member of the PRR Working Group, then please navigate from the WG’s NENA Workspace homepage to the "Public Review" folder and add comments there. All comments are due by 11:59PM Eastern on November 15, 2019. You may contact the NENA Committee Resource Manager with any questions or concerns.
Having adjudicated all comments, the subject documents are now considered "stable." Per NENA IPR, Section 4.5 "Stable Form Notices" are being issued and can be viewed by clicking below.
 Washington BriefingThe NG911 Institute is pleased to announce the results of its 2019 Board of Directors election. Neil Horden, Federal Engineering, was reelected for the Member at Large (General) position; and Jill Canfield, NTCA – The Rural Broadband Association, was reelected for the Consumer Telco (Small Provider) position. Susan Ornstein, Comtech Telecommunications Corp.; and George Rice, Redflash Group, were elected for the Vendor (Public Safety) positions. Peter Beckwith, South Sound 911; and Liz Graeber, City of Phoenix, were elected for the Member at Large (Public Safety) positions. Click here to read the Institute's press release.
 Featured Job OpeningsCommunications Center Officer | City of Long Beach | Long Beach, CA
Radio Communications Manager | Prince William County | Woodbridge, VA  Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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