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Latest News

911 SAVES, Representatives Torres and Fitzpatrick’s bill to reclassify Public Safety Telecommunicators as a Protective Service under OMB’s Standard Occupational Classification System, was put into the National Defense Authorization Act (NDAA) and passed the House on July 12! We couldn’t have done this without NENA members' hard work and constant advocacy for 9-1-1. YOU made the difference; using our NENA Online Action Center, 12,500 of you connected with your legislators almost 40,000 times!

The NDAA’s next stop is the Senate, where we anticipate quick action one way or another. We’ll have a more detailed explainer on 911 SAVES’ path to passage soon, so stay tuned, and keep calling your Senators to tell them to support 911 SAVES!

Click here to watch Representative Torres' House-floor remarks in support of 911 SAVES.

 

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Training Update
Teaching the Adult Learner
Wednesday, July 31 | 3PM Eastern (live) or On-Demand
FREE for NENA Members
Click here to register!

When developing or planning training programs, facilitating meetings, or organizing work groups, it is important to consider the various needs of all learners on your team. Join us for this hour-long webinar discussing:
  • Types of learners and learning-style characteristics;
  • The difference between the adult learner and the learner you were in school; and
  • How to create engaging and personalized learning opportunities for all learning types.
Presenter: Leslie Whitham, ENP | Chino (CA) Police Department

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 31st? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.
Real-Time Text in 9-1-1
Wednesday, August 7 | 3PM Eastern (live) or On-Demand 
FREE! Click here to register!

Real-time text (RTT) capabilities benefit both 9-1-1 "callers" and dispatchers alike - and the technology is available today! Join PSAP and tech experts for this special webinar to learn:
  • What RTT is, why it's needed, and how it differs from SMS text-to-9-1-1;
  • How RTT "calls" are delivered in E9-1-1 today; and
  • What you need to do to be ready to utilize RTT in an NG9-1-1 environment.
Presenters: Toni Dunne, ENP - NENA RTT Work Group Leader | Jeff Knighton - Hamilton Innovations | LeAnna Russel, ENP - North Central Texas Council of Governments | Paul Dunlop - Google

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 7th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

08.05.19 | (5-day course) | Center Manager Certification Program (CMCP)  | Huntington Beach, CA |  Register
08.05.19 | (3-day course) | Center Training Officer Program (CTO) | Vicksburg, MS |  Register
08.19.19 | Advanced Police Dispatching | Wheaton, IL | Register
08.21.19 | Tactical Dispatch for the Telecommunicator | Cromwell, CT | Register
08.23.19 | Recruit, Hire, Retain, & Promote for Success | Memphis, TN | Register
08.28.19 | Leadership in the 9-1-1 Center | Campbellsville, KY | Register

Check out the NENA Education Calendar to see additional upcoming classes!

Comtech Receives NG9-1-1 Product Line Strategy Award
Comtech Safety & Security Technologies
Frost & Sullivan recognized how Comtech assembled and introduced a comprehensive NG9-1-1 product line addressing customer needs, reducing complexity, and accelerating progress in widespread adoption.
Discover our portfolio
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Document Announcements

The NENA Information Document for GIS Data Stewardship for Next Generation 9‑1‑1 assists GIS and PSAP personnel in understanding and adopting best practices related to managing specific GIS datasets in support of NG9-1-1 deployments.

Only substantive edits from the initial public review are open for comment at this time and those edits are indicated by yellow highlighted text. You may both download this document for review and submit your comments here.

All comments are due by 11:59PM Eastern on August 9, 2019. Contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard for 9-1-1 Call Processing standardizes the method of call handling across jurisdictional boundaries, provides consistency in the processing of emergency and non‑emergency calls, and improves service to the public.

Only substantive edits from the initial public review are open for comment at this time and those edits are indicated by yellow highlighted text. You may both download this document for review and submit your comments here.

All comments are due by 11:59PM Eastern on August 25, 2019. Contact the NENA Committee Resource Manager with any questions or concerns.

#1 Choice for Legally Traceable Time®
Orolia
When your 911 records must stand up in court, relying on internet time just isn’t good enough. Virtually every 911 call center trusts NetClock® from Orolia (formerly Spectracom) to deliver Legally Traceable Time.®
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Volunteers Wanted

NENA has established a new Wellness Committee tasked with not only identifying health and wellness issues affecting 9-1-1 professionals, but also developing (or revising) standards and best practices related to the identified issues. The focus of the committee is to provide resources that will promote and aid in the improvement of the physical and mental wellbeing of 9-1-1 professionals in both the public and private sectors.

NENA seeks volunteers who have an interest and a passion for this topic to serve on the Wellness Committee (and its subsequent working groups), to serve either as as work group leaders or as subject matter experts.

Click here to sign up for this exciting new opportunity.

Featured Job Openings
E911 Communications Manager | Town of Hilton Head Island | Hilton Head Island, SC
Telecommunicator I | Chester County Department of Emergency Services | West Chester, PA
Law Enforcement Operations Manager | Adams County Communication Center Authority | Commerce City, CO
Captain, Emergency Communication Center | Manatee County | Bradenton, FL
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.