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At NENA 2019, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2019 is the must-attend event of the year. Don’t miss your chance to be a part of it! 

Click here to register. If you need housing, then please contact our host hotel and conference site - the Gaylord Palms or our overflow hotel - the Orlando World Center Marriott - directly .

Lace up your running or walking shoes in support of 9-1-1 training and wellness programs! The run/walk is a fun and positive way to kick off your conference experience. Every participant receives a commemorative t-shirt and medal for completion! 
 
The Run for 9-1-1 generates funds for scholarships and 9-1-1 training opportunities, promotes healthy living among 9-1-1 professionals, and gives the greater-Orlando community and supporters from around the country a chance to say "thank you" to 9-1-1.
 
Interested in taking the ENP Exam later this year? Plan now to participate in an upcoming ENP Study Group session! Study groups are led by subject matter experts and have proven to be a valuable resource to those preparing for the test. Mission Critical Partner's next free ENP Study Group starts on July 29, and meets every Monday at 3PM Eastern. Email louisalake@mcp911.com to register. 

NENA is proud to announce that it is accepting proposals for a vendor to provide services for the PSAP Credentialing Agency (PCA). NG9-1-1 requires a root of trust. The PCA is that root of that trust.

The PCA is a function in i3 (see NENA i3 Standard for Next Generation 9-1-1, NENA-STA-010.3-2019 DRAFT at 5.2) which serves as the top-level certificate authority for NG9-1-1. Throughout prevailing standards for NG9-1-1, credentials used for NG9-1-1 must be traceable to the PCA.

Countless interactions within NG9-1-1 require credentials traceable to the PCA; this not only facilitates a secure environment for life-saving emergency communications but also provides a path to interoperability by standardizing handling of security certificates in NG9-1-1. Potential respondents must acknowledge their critical role in emergency calling in the United States and beyond by participating in this important program. 

NENA anticipates valid responses to come from established certificate authorities, but we invite innovative and creative responses.

Please note the following dates (all deadlines at 11:59 PM ET)

  • The deadline of notice of intent to respond is June 28 2019.
  •  A mandatory pre-bid conference will be held on or around July 1, 2019.
  • Respondents must submit questions by July 5, 2019.
  • Final proposals are due July 26, 2019.

NENA reserves the right to change or modify any of the dates above. The complete RFP and proposed certificate policy can be downloaded here. All RFP questions and responses are to be sent to Brandon Abley.

Introducing Omni911, an emergency communications solution designed from the ground up for Next Generation 9-1-1 to support our PSAP community. Omni911 is a completely software-based NENA i3 compliant solution, that works with your existing infrastructure and emerging NG networks and providers as well. Omni911 provides the reliability, flexibility, and availability required for your operations. We ensure you will have a seamless transition so your team can focus on saving lives and delivering mission critical services.

To hear what one of your peers has to say about working with MicroAutomation and our Omni911 solution, click here.

MicroAutomation will be exhibiting at this year’s National NENA Conference in Orlando, FL, from June 14-19. Please stop by Booth #319 where we will be showcasing Omni911 as a user-centric, feature-rich, highly flexible solution. Mention this post and be entered to win a Jabra headset.

Omni911 is DoD JITC certified for Information Assurance and Interoperability.

To learn more about Omni911’s seamless integration, features & functions and ease of use, click here.
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Training Update

06.13.19 | (3-day course) | 9-1-1 Center Supervisor Program | NENA Conference – Orlando, FL |  Register  
06.13.19 | (3-day course) | Center Training Officer Program (CTO) | NENA Conference – Orlando, FL |  Register 
06.14.19 | Comm Center Staffing Workshop | NENA Conference – Orlando, FL |  Register 
06.14.19 | Addressing for NG9-1-1 | NENA Conference – Orlando, FL |  Register 
06.15.19 | Advanced Fire & EMS Dispatching | NENA Conference – Orlando, FL |  Register 
06.15.19 | Advanced Police Dispatching | NENA Conference – Orlando, FL |  Register 
06.15.19 | Enhanced Caller Management | NENA Conference – Orlando, FL |  Register 
06.15.19 | CMCP Alumni Seminar | NENA Conference – Orlando, FL |  Register 
06.15.19 | NG9-1-1: The Next Generation is Now | NENA Conference – Orlando, FL |  Register 
06.15.19 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | NENA Conference – Orlando, FL |  Register 
06.25.19 | (3-day course) | 9-1-1 Center Supervisor Program | Washington, D.C. |  Register  

Check out the NENA Education Calendar to see additional upcoming classes!

Association Business

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2019 Conference & Expo at 6:15 PM on Saturday, June 15, 2019 in room Osceola 1-3 of the Gaylord Palms. The membership is advised of the following agenda:  

I. Vote on proposed bylaws amendment
II. Announcement of next annual conference site and dates
III. Reports of activities and financial condition of the association
IV. Announcement of election results
V. Members’ questions

Comtech Receives NG9-1-1 Product Line Strategy Award
Comtech Safety & Security Technologies
Frost & Sullivan recognized how Comtech assembled and introduced a comprehensive NG9-1-1 product line addressing customer needs, reducing complexity, and accelerating progress in widespread adoption.
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Document Announcements

NENA is pleased to announce that version 3 of the NENA i3 Standard for Next Generation 9-1-1 (American National Standard Candidate NENA-STA-010.3-201x) is available for public review and comment. This standard provides detailed functional and interface specifications for Next-Generation 9-1-1 (NG9-1-1) and serves as the foundation for NENA’s suite of NG9-1-1 standards.

Version 3 includes key updates to NG9-1-1 infrastructure to ensure continued support for interoperability on a national and international scale, including functional elements that allow for the discovery of NG9-1-1 systems (a Forest Guide) and a root of trust (PSAP Credentialing Agency [PCA]). Additional version 3 changes include a move to a REST/JSON architecture for data interactions between functional elements and systems, improvements to security, major updates to the call bridging (Bridging Service), updates to novel call types (including non-interactive calls and Advanced Automatic Crash Notifications [AACNs]), and more. These changes not only improve i3 on its own, but also bring it into compliance with recent updates in related standards families, such as the Internet Engineering Task Force (IETF) internet standards. 

i3 is an open standard developed with the contribution of a large community of industry, academic, and public-safety experts. NENA’s development process is always open to all.

You may both download this document for review and submit your comments here. Comments are due by 11:59PM Eastern on July 8, 2019. Contact the NENA Committee Resource Manager with any questions.

A considerable trove of written material and standards exists about NG9-1-1 within NENA, as well as other standards bodies and industry organizations. The NENA NG9-1-1 Go-To Handbook provides guidance to help 9-1-1 authorities create a smooth, timely, and efficient project-management approach and transition plan to implement NG9-1-1 and assist in answering the question, "Where does one start to gain a more complete understanding of all the materials available about NG9-1-1?"

The NENA Standard for Communications Center/PSAP Daily Personnel Operations is available for Public Review and Comment. This standard contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP, standardize methods for defining operational procedures for communications centers and/or PSAPs, and provide guidance for agencies in creating agency-specific policies and procedures.

You may both download this document for review and submit your comments here. Also, please submit a copy of all comments to psa@ansi.org.

All comments are due by midnight Eastern on July 1, 2019. Contact the NENA Committee Resource Manager with any questions.

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Volunteers Wanted

NENA is seeking volunteers for a new working group tasked with creating an Emergency Incident Data Object (EIDO) to standardize the data format for exchanging Incident data between systems that perform Call Handling, CAD, and RMS functions. The standard will include a JavaScript Object Notation (JSON) schema for the EIDO. Calls will be held weekly or as otherwise determined by group leadership with most text and schema creation work done by members outside of the regular call schedule.

Click here to join.

NENA is seeking volunteers for a new working group to address Social Media Emergency Requests for Service. This WG will focus on developing a standard to provide guidance to PSAPs on handling emergency requests from citizens who utilize the medium for requesting emergency assistance. Recent real-world events reveal that when traditional communications become unavailable due to disaster events, that the public will attempt to reach emergency services on any available communications platform. PSAPs need to be prepared to handle these requests under any circumstance that they are received. Use cases will be standardized to reflect best practice "call processing" standards to ensure that they are handled consistently by all PSAPs. The new standard will also provide guidance on how PSAPs can work with social media providers to help respond to emergency requests. 

SMEs with knowledge of PSAP operations, call handling procedures, use of social media for public agencies, or knowledge of social media technology and their procedures when working with public safety entities are encouraged to sign up for this WG. Meetings will be held via conference call on a bi-weekly basis on a day/time determined by consensus of the WG.

Click here to join.

Next Generation 9-1-1 (NG9-1-1) Emergency Services IP Networks (ESInets) and Public Safety Broadband Networks (PSBNs), like the National Public Safety Broadband Network that supports FirstNet, are both being designed with the objective of providing public safety with improvements in existing systems and services as well as supporting a broad range of new service capabilities. Greater benefit to public safety, and to the public they serve, will be possible with the interconnection of these complementary networks. NG9-1-1 ESInets and Public Safety Broadband Networks depend on an infrastructure that is built on reliable broadband connectivity. To achieve interoperability between NG9‑1‑1 ESInets and any external network that hosts responder devices and applications, multiple issues must be resolved in areas such as:

 

  • Topology/Network Architecture
  • IP Addressing
  • Identity
  • Security
  • Resiliency
  • Traffic Priority
  • Performance
  • Interfaces/Protocols 

While no specific knowledge is required to join the work group, subject matter expertise in the areas of network interconnection and security will be critical to advancing the work of this group. In addition, it is critical that this work group include representatives of stakeholder groups from 9-1-1, as well as providers of Public Safety Broadband Networks .

The specific schedule (i.e., day and time) for ESInet-Public Safety Broadband Network Interconnection Work Group conference calls will be determined once WG participants have been identified.

Click here to join.

Featured Job Openings
Public Safety Communications Technician I or II | Mid-America Regional Council | Kansas City, MO
Public Safety Communications Manager | City of Casa Grande | Casa Grande, AZ
Finance Analyst/Contracts Administrator | Snohomish County 911 | Everett, WA
9-1-1 Telecommunicator | Alachua County Sheriff's Office | Gainesville, FL
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.