NENA is happy to announce the availability of this year's Gold Line Telecommunicator Continuing Education Scholarships!

This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient receives the following:

• Complimentary registration to the NENA 2019 Conference & Expo
• Complimentary registration for a one-day pre-conference course of choice at NENA 2019
• A $1,000 travel stipend

To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 22, 2019. Scholarship winners will be notified no later than mid-April.

Click here to apply for a scholarship.

Congratulations to the twenty-nine 9-1-1 professionals who passed the winter 2019 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage. 

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 29, 2019.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2019 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 29, 2019.

It’s time to renew your NENA membership! You can do it in just a few quick steps: 

1. Simply log in to the NENA website.  
2. Go to your Manage Profile page.  
3. Click on Membership under the "Account History" header to view your renewal options.  
4. Pay online by check or credit card.  
5. Print out a receipt for your records. 

You’ll see a slight increase in your 2019 dues, which will help the organization grow and provide new benefits. One such benefit you’ll see almost right away: In 2019, all NENA members will receive access to every #WebinarWednesday offering throughout the year for free! That’s a brand-new member benefit worth $450! These hour-long webinars, offered on the last Wednesday of most months, cover the hottest issues in 9-1-1, help you stay in front of the industry’s latest developments, and provide practical takeaways that everyone in the center can use.

Improving Performance Through Strengths-Based Leadership & Feedback
Wednesday, February 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members
Click here to register!
 
Studies show that strengths-based leadership really works. But there’s much more to it than just telling your employees when they’ve done a good job. You must adopt a new management approach focused on helping people understand and cultivate their talents – even when providing feedback on things like poor performance or attitude issues. Join us for this hour-long webinar discussing:

• What strengths-based feedback is and why it’s better than deficit-based feedback;
• The positive effect it has on both individual and team performance; and
• How it can be adopted and utilized within your existing (or new) QA/QI framework. 

Presenters: John Ferraro, ENP – Northwest Central Dispatch System & NENA Education Advisory Board | Kim Rigden – International Academies of Emergency Dispatch
 
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
 
Can't attend on the 27th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
 
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
 
Questions? Contact Amanda Tegtmeyer with the NENA Education team.

02.25.19 (3-day course) | Center Training Office Program (CTO) | Greenfield, IN | Register
02.26.19 | Enhanced Caller Management | Plainfield, IN | Register
02.27.19 | Enhanced Caller Management | Greenfield, IN | Register
02.27.19 | Liability Issues in the 9-1-1 Center | Plainfield, IN | Register
02.28.19 | Enhanced Caller Management | Plainfield, IN | Register

Check out the NENA Education Calendar to see additional upcoming classes!

NENA is now accepting applications for the position of 9-1-1 & PSAP Operations Director. Click here for the full job description and submission instructions. The deadline to apply is 5:00PM Eastern on Thursday, February 28, 2019.

Voting for NENA's 2019-20 Board of Directors commences on Monday, March 11. On that day, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. This election is for the following positions:
 
Second Vice President

• Laurie Anderson, ENP
• Ronnie Barefoot, ENP
• Jennifer (Estes) Lanter, ENP

Northeastern Region Director

• Dave Hopkins, ENP
• Erin Malloy, ENP

North-Central Region Director 

• Ron Bonneau, ENP
• Rob McMullen, ENP
• Daryl Ostendorf, ENP

The election for Canadian Region Director is uncontested, and therefore will not be open for voting. The positions of Southeastern Region Director, Western Region Director, and Private Sector Director will be up for election in 2020.

After the voting period has ended, the Election Committee will certify the results on Saturday, June 15 in Orlando, FL, in accordance with the NENA Bylaws. Join us at NENA 2019 in Orlando from June 14-19, where the results of the election will be announced and your new Board of Directors installed!

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

The NENA Institute Board (NIB) is seeking to fill an At-Large seat on the NIB. The successful nominee will serve for two years beginning in June 2019. To apply, you must be a current ENP and a NENA member.

The NENA Institute Board has two objectives:

• Support the activities of NENA and its members by raising and maintaining professional standards in the field of emergency number management.
• Define the Body of Knowledge which indicates broad competence in the implementation and administration of emergency telecommunications services and provides a mechanism by which individuals may demonstrate to the Institute that they have acquired this knowledge and are entitled to ENP certification.

At-Large delegates represent the NENA membership, help disseminate Institute and ENP program information, and are involved in the ENP examination review. They are expected to attend the NENA Annual Conference, a two-day examination review, and NIB Annual Business Meeting each year, as well as monthly conference calls.

 

Applicants must have a firm knowledge of 9-1-1 technology, management and operations, with a good grasp of how 9-1-1 will change in the future.

Expressions of interest, along with a resume and/or bio, should be sent to Jennifer (Estes) Lanter, ENP of the NENA Institute Board by Friday, March 8 for consideration by the Nominating Committee.

The Delivery of Next Generation Services Via the Cloud Work Group is focused on delivery of NG9-1-1 services via a cloud deployment model. This group is charged with developing an Information Document that defines and characterizes public and private cloud-based deployments. In addition, it will cover operational, physical security, cybersecurity, reliability resiliency and availability considerations of NG9-1-1 services delivered using a cloud-based deployment model. The document should be applicable to Next Generation Core Services, Call Handling, Dispatch systems and other services. End-to-end performance and SLA parameters will also be addressed. This Work Group will address the specific deployment model of Cloud-Based services keeping intact the standards detailed in STA-010. Click here to join.

The Security for NG9-1-1 (NG-SEC) Work Group is forming to assess, analyze, and recommend areas that need to be addressed by NENA 75-001. The WG will focus on cyber security functions that have become a common thread between the established guidelines and standards. As the group focuses on new items to include, they will also work to establish a recommended guideline built to minimize the risk and limit the damage to 9-1-1. The WG will also work to ensure the standard is aligned with NENA-STA-010. Additionally, the WG may review specific mechanisms (TDoS / DDoS, Ransomware etc.) that may require a policy or guideline to guide how vendors are pursuing NG9-1-1 security. Click here to join.

The Telecommunication Denial of Service (TDoS) Work Group is developing an Information document focused on Telecommunication Denial of Service Attacks. Click here to join.

The E2 Interface Work Group will update the NENA Standard for the Implementation of the Wireless Emergency Service Protocol E2 Interface. This revised document should be the definitive document describing the E2 interface and should be sufficiently detailed and accurate to allow implementations without requiring access to closed standards. The workgroup will also consider clarifications or changes in support of delivering improved location to both legacy and transitional i3 environments.​ Click here to join.

Director, Emergency Communications (911) l City of Minneapolis l Minneapolis, MN
Communications Specialist l City of Cottonwood l Cottonwood, AZ
Deputy Director (Manager IV) l Stanislaus Regional 911 l Modesto, CA
Deputy Director of Support Services l Lake County Emergency Communications l Crown Point, IN

Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.