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 Latest News
We are interested in understanding your opinions and attitudes about PSAP and 9-1-1 technologies and trends. In exchange for your time and participation in this survey, a donation will be made to NENA's Friends of 9-1-1 program in support of scholarships for 9-1-1 professionals. Take the survey here.
   An ENP scholarship opportunity is now available to current NENA members that meet the eligibility requirements for ENP Certification and plan to sit for the exam by March 2019.
Five ENP Scholarships will be awarded (one per membership region). Each scholarship recipient will receive complimentary registration to take the ENP exam during the Winter 2019 or Spring 2019 examination periods.
Candidates must complete and submit the online application by November 15, 2018. Scholarship winners will be notified by November 30.
Get ready for the exam by joining a study group! Mission Critical Partner's next free ENP Study Group starts on January 28! This group meets every Monday at 3PM Eastern. Email louisalake@mcp911.com to register. Study groups are led by subject matter experts and have proven to be a valuable resource to those preparing for the examination. Click here for info on this and other study groups.
 From now through October 26, NENA is accepting session proposals for the NENA 2019 Conference & Expo taking place at the Gaylord Palms in Orlando from June 14-19.
Presenting a session at NENA 2019 is an excellent opportunity to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on a variety of important issues.
Benefits for those selected to present at NENA 2019 include:
At NENA’s NG9-1-1 Standards & Best Practices Conference, you will gain an understanding of the world that is made possible by Next Generation 9-1-1 and help make it so.
Join us in Orlando from January 21-24 and be part of the solution! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; resiliency and interoperability; governance and funding; telecommunicator SOPs; procurement and transition planning; security and resiliency; apps and the Internet of Things; multimedia messaging and accessibility; hiring and training; and the evolution of 9-1-1 center supervision and management. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! Click here to register now, with special early-bird rates available through December 7. Click here to book your housing at the host hotel and conference site, the Embassy Suites Lake Buena Vista South.  Training Update
Enhancing 9-1-1 Operations With Automated Abandoned Callback & Location Accuracy
Sponsored by Motorola Solutions Thursday, September 20 | 1PM Eastern (live) or On-Demand FREE! Click here to register!
Attend this webinar and discover what is possible with the NG9-1-1 functionality available today. We’ll discuss abandoned calls and their impact on call takers, and reveal solutions that remove their burden. Next, we’ll describe how enabled smartphones and 9-1-1 call handling solutions with integrated RapidSOS capability can provide faster, more accurate location information. Finally, you will understand why the concern that "Uber can find me but 9-1-1 can’t," is really no longer valid. Speakers: Bob Finney, Director of Communications, Collier County Sheriff’s Office, Naples, FL | Keller Taylor, Infrastructure Operations Manager, Princeton University Department of Public Safety CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 20th? Register now and you will have access to the on-demand webinar archive via the registration landing page. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
Planes, Trains, Automobiles, & Pipelines: Understanding Your Role in Transportation-Emergency Response
Wednesday, September 26 | 3PM Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Click here to register! Transportation-related emergencies happen all the time – from the calls we get every day about car crashes to once-in-a-career incidents involving aircraft, trains, and even pipelines. No matter what the transportation method, these incidents require immediate action by a staff with specialized knowledge of what to do, how the field agencies in your jurisdiction may respond, and who you need to notify. Join us for this hour-long webinar to:
Presenter: Ty Wooten, ENP - NENA CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar. 10.02.18 | Tactical Dispatch for the Telecommunicator | Alpharetta, GA | Register Check out the NENA Education Calendar to see additional upcoming classes!  Association Business
NENA is pleased to open the nominations process for our 2019-20 Board of Directors election! This election will be for the following positions:
Click here to download a .zip file of documents and resources that includes:
Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources. The nomination deadline is 5PM Eastern on October 19, 2018. Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.  Document AnnouncementsThe NENA PSAP Task Overload Management Information Document assists PSAPs with identifying indicators of employee task overload and provide recommendations to minimize overload. All comments are due by midnight Eastern on October 25, 2018. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA Request for Proposal Considerations Information Document is intended for 9‑1‑1 Authorities that have made the decision to issue an RFP for the purpose of procuring all or part of a Next Generation 9‑1‑1 system. Specifically, this document recommends a structure and content to guide a project team that has been given the charter to develop an RFP. It anticipates that other work has been done and decisions have been made that support the development of the RFP. All comments are due by midnight Eastern on October 5, 2018. Contact the NENA Committee Resource Manager with any questions or concerns. Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be seen by clicking here.
 Washington BriefingFEMA, in coordination with the Federal Communications Commission (FCC), postponed the nationwide test of the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA) until October 3 due to ongoing response efforts to Hurricane Florence. The WEA portion of the test commences at 2:18 p.m. EDT, and the EAS portion follows at 2:20 p.m. EDT. The test will assess the operational readiness of the infrastructure for distribution of a national message and determine whether improvements are needed. October 3 was the previously scheduled back-up date for the test, which was originally set up for Thursday, September 20. A backup date is always planned in case of widespread severe weather or other significant events on the primary test date. FEMA and the nation's emergency management community remain committed to the life-saving activities occurring through parts of North Carolina and South Carolina. Click here for further information on the test. More than 250,000 people experience out-of-hospital cardiac arrests in the U.S. each year; less than half of them receive bystander CPR before professional first responders arrive, even though early CPR is known to greatly increase an individual's chances of survival.
CPR LifeLinks is a national initiative to help communities save more lives through the implementation of telecommunicator and high-performance CPR programs. Your review and input of the draft CPR LifeLinks Implementation Toolkit - the core component of the initiative - is requested by October 1st.
Click here to learn more.
The Federal Communications Commission’s Disability Advisory Committee is hosting an education day for 9-1-1 professionals to discover the importance and opportunities of implementing Real-Time-Text (RTT). Attend online or in-person to learn:
 Volunteers WantedThe FCC provided its Report and Order (R&O) regarding the transition to Real-Time Text (RTT) in late 2016 identifying a requirement for Tier 1 wireless carriers to provide at least one RTT capable handset option by December 31, 2017. In general, traffic generated by RTT capable handsets will be converted by the wireless carrier to TTY so legacy PSAPs can receive the call using legacy TTY devices through either E9-1-1 or transitional NG9-1-1 systems. As a service to be requested, currently there is no process to determine if a wireless carrier is RTT capable in a serving area, to verify that a NG9-1-1 PSAP is capable of receiving native RTT, and there is no criteria or method for the PSAP to notify the wireless carriers of their readiness. Volunteers are sought to participate in the PSAP Guidelines for RTT Readiness Work Group. While no specific knowledge is necessary to join the work group, subject matter experts from the PSAP, carrier, accessibility, CPE, and network provider communities are desired to ensure the best understanding of industry needs for the creation of proper implementation guidelines. The PSAP Guidelines for RTT Readiness Work Group plans to meet Fridays at 11AM Eastern, starting on October 5. Click here to join. The current 9-1-1 Suicide Prevention Standard published by NENA is due for revision. The NENA Suicide Prevention Work Group is, therefore, resuming soon. This will be an important revision process since several changes are needed to assure best possible care for those 9-1-1 callers at imminent risk of suicide. This standard will pursue inclusion of critical information about Crisis Text Line, terms for optimizing collaboration with National Suicide Prevention Lifeline and other accredited crisis call centers, and other changes. 9-1-1 professionals and mental health professionals are urged to join with other stakeholders as members of the work group to update this standard. Click here to join.  Featured Job Openings
Network Support Specialist l Tarrant County 9-1-1 District l Fort Worth, TX
IT Manager, Public Safety Systems l Metropolitan Airports Commission l Minneapolis, MN Westcom Chief l City of West Des Moines l West Des Moines, IA Dispatcher l City of Grants Pass l Grants Pass, OR Visit the NENA Career Center to see other available jobs or post your opening today!
 Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.
