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 Latest News
Book now & guarantee the best hotel rates!    The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open. Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 30, 2018. NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2018 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award. Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 30, 2018.  Training UpdateCombating Dispatcher Stress
Wednesday, March 28 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
STRESS! It's everywhere! Chances are you're stressed right now! But while stress is a normal part of life, too much stress can be overwhelming and detrimental to one's work, relationships, and health. Over the past few years, we've come a long way in understanding the toll stress takes on 9-1-1 professionals and what we can do about it. Join us for this hour-long webinar to learn about:
Presenter: Dan Sacomano - Northwest Central Dispatch System
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.
The Benefits of Computer Aided Dispatch as a Service The challenge facing today’s public safety agency is how to effectively control costs while maintaining a highly-responsive, secure, mission-critical CAD operation. This webinar explores alternatives to agency-owned and -operated equipment. It highlights virtual environments that allow PSAPs to achieve fault-tolerance, high-availability operations that offload complicated and expensive facility and network CJIS security requirements while improving operations and budget issues. Attend to:
Speaker: Karen A Carlson - Global Managed and Support Services - Motorola Solutions, Inc. CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 11th? Register now and you will have access to the on-demand webinar archive via the registration landing page. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
The last Wednesday of each month (except June, November, and December) is #WebinarWednesday! All nine webinars are available for a prepaid annual subscription of $200 for NENA members - a savings of more than 50% compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1:
And if you can’t attend the live broadcast, you’ll have access to the 24/7 on-demand archive for each webinar! Click here to purchase your subscription! 03.27.18 | Tactical Dispatch for the Telecommunicator | Augusta, GA | Register View the NENA Education Calendar to see additional upcoming classes!
 Document AnnouncementsThe NENA Information Document for Location Validation Function Consistency builds upon the specifications provided in NENA‑STA‑010 related to the Location Validation Function (LVF) and the Location to Service Translation (LoST) protocol. As there is room for interpretation within these documents, the goal of this informational document is to outline recommendations that LVF stakeholders, including operators, implementers, Geographic Information System (GIS) personnel and LVF clients can follow to help ensure responses to LoST queries to different LVFs are consistent. It also provides recommendations for LVF client systems as to how the recommendations for the responses can be utilized and provides operational guidance to the stakeholders listed above. Click here for comment submission instructions. All comments are due by midnight Eastern on April 20. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA Standard Data Formats for E9‑1‑1 Data Exchange & GIS Mapping sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. The reason for revising this document is to add additional legacy Classes of Service (CoS), standardized use of Service Descriptions in the Customer Name/Service field, and specify the recommended CoS information in Section 19 and the recommended Service Descriptions in Section 20. Click here for comment submission instructions. Only the highlighted or commented text indicating "PubRvw2" is open for comment. All comments are due by midnight Eastern on April 20. Contact the NENA Committee Resource Manager with any questions or concerns.
The NENA Standard for NG9‑1‑1 GIS Data Model defines the Geographic Information Systems (GIS) Data Model, which supports the NENA Next Generation 9‑1‑1 (NG9‑1‑1) systems of location validation and both geospatial call or dispatch routing. This is the standard to be referenced by GIS practitioners. This model also defines several GIS data layers (layers) used in local Public Safety Answering Point (PSAP) and response agency mapping applications for handling and responding to 9‑1‑1 calls.
Click here for comment submission instructions. As this is the 2nd public review, only the yellow highlighted text is open for review & comment. All comments are due by midnight Eastern on March 30. Contact the NENA Committee Resource Manager with any questions or concerns. NENA Recommended Generic Standards for E9‑1‑1 PSAP Intelligent Workstations defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufacturers and providers of E9‑1‑1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9‑1‑1 PSAP equipment. It defines conditions and identifies engineering and technical requirements to be considered before the purchase of such equipment. It may also be of value to purchasers, maintainers and users of such equipment. See the full document here.
Click here for comment submission instructions. All comments are due by midnight Eastern on April 6. Contact the NENA Committee Resource Manager with any questions or concerns.
Having adjudicated all comments, the subject documents are now considered "stable." Per NENA IPR, Section 4.5, "Stable Form Notices" are being issued and can be seen by clicking below.
 Dates to Remember
Don’t lose access to the latest industry updates, the best education and training, and vital connections to your peers across the 9-1-1 universe! We look forward to another great year of bringing you more than any other public safety association! Instantly renew your membership online in just a few easy steps:
 Washington BriefingEmergency medical personnel, local politicians, and a commissioner of the Federal Communications Commission all converged on Cranston (RI) Central Library Monday night for a summit on diversion of state funds from the 9-1-1 call center, organized by District 16’s Representative Robert Lancia. The event focused on how to improve emergency response for people calling 9-1-1 who are in danger, especially in regards to long wait times, improving technology, and bettering the training of dispatchers. The summit was spurred by a Lancia-led investigation into the state’s 9-1-1 call center, located at the State Police barracks in Scituate. According to Lancia, it is costing the state $5.4 million to run the center despite an operating budget of roughly $15 million. That money comes from a fee on every Rhode Islander’s phone bill that is allocated to 9-1-1. That fee is $1.00 per landline and $1.26 per cell phone line. FCC Commissioner Michael O’Reilly confirmed Monday night that Rhode Island is "diverting" this money to its general fund, saying that Rhode Island is a "self-reporting diverting state." He said that because of this, he argues that Rhode Island would not be eligible for federal 9-1-1 funding grants this year, since they "have diverted in the past and have made no changes to its practices." He said $115 million in federal funding would be given out to 9-1-1 call centers this year. Click here to read more on the RI summit, and here to learn more about Commissioner O'Reilly's efforts to curb fee-diversion.
 Volunteers WantedThe continuing implementation of NG9-1-1 will result in significant impacts on telecommunicators and other 9-1-1 professionals. The 9-1-1 community is in need of guidance on what these impacts will be so that they may begin related planning efforts. Examples of the changes they will need to address include: changes in job qualifications; changes in job skills, knowledge and abilities; and potential changes in stress related impacts among many others. In addition, the very nature of the job of a 9-1-1 telecommunicator may change as they become involved with data and sensor analysis and interpretation.
Together, this information will help not only the current managers and leaders in the field as they prepare for impacts on telecommunicators, but also human resources professionals, educators, and individuals interested in the profession. The intention is to develop a NENA Standard and, potentially, an ANSI-accredited standard to address this topic. Weekly conference calls will be held on Wednesdays at 1PM Eastern for 1 hour.
Volunteers are needed for a new workgroup that will revisit the Civic Location Data eXchange Format (CLDXF) standard. Anyone interested in civic address formatting and data exchange, and particularly those who have experience with address data management in a Next Generation 9-1-1 context, should consider joining this workgroup. Read more and review the workgroup's charter for additional details.
The following NENA Accessibility Committee working groups are seeking active volunteers to assist with the completion of several work activities. Click the group names below to learn more and get involved in any of these WGs. You may pick all three if you have the time!
The Managers Guide to the ADA Title II: Direct Access Work Group is currently reviewing and updating the standard document to ensure that information from amendments of the Americans with Disabilities Act (ADA), as amended, and other essential federal rulings on providing direct and communication access to callers with disabilities are included. The Communications Modalities Work Group is developing an informational document with a chart that lists potential communication modalities used by different populations including people with disabilities to call and to communicate with 9-1-1, which includes a combination of video, voice and text via different network systems in an NG9-1-1 environment. The Emergency Notification for People with Disabilities Work Group is currently developing an informational document on access to emergency warning and information through visual and/or tactile means for persons with disabilities affecting their ability to receive traditional English text or audible messages.
 Featured Job Openings
E9-1-1 Specialist l Frontier Communications l IN, AZ, IL
Sheriff’s Communications Dispatcher II l County of Sonoma l Santa Rosa, CA 911 Dispatcher l Point 2 Point Global Security l Dallas, TX Training-Quality Assurance Manager l Tazewell County Consolidated Communications l Pekin, IL Visit the NENA Career Center to see other available jobs or post your opening today!
The NENA Career Board is the best resource to recruit high-quality professionals in the 9-1-1 industry. Posting your open jobs on the NENA Career Board ensures you're getting exposure to the right candidates. Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!
Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
 Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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