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 Latest News
Members-Only Reg Sale: Save Big! *This offer cannot be combined with group membership vouchers or other promotions. Registration payments by check or "bill me" options will be available beginning on March 12.   
Get Ready for TC Week!
Tuesday, March 13 | 2PM Eastern (live) or On-Demand  FREE! Click here to register!
Presenter: Chris Lienhardt, ENP - Regional Emergency Dispatch (RED) Center CEUs: No ENP points earned for attending this webinar. Can't attend on the 13th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details provided automatically upon registration.
Congratulations to the thirty-three 9-1-1 professionals who passed the winter 2018 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open. Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 30, 2018.
This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient receives the following:
To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 16, 2018. Scholarship winners will be notified no later than mid-April. Click here to apply for a scholarship. NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2018 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award. Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 30, 2018. 
Friday, February 16, marked the fiftieth anniversary of the first ever 9-1-1 call. The occasion was celebrated with commemorations from the White House, national and local media outlets (NPR, USA Today, WaPo, NBC 4 DC, AL.com, Lifezette) and, of course, NENA itself. We even got a few of our famous friends from Congress, NBC's Chicago Fire, and Fox's 9-1-1 to help us out. Check out the playlist of our shout out vids here or by clicking below.
Even though the literal anniversary has passed, there are still opportunities to celebrate 2018 as the fiftieth anniversary year for another nine months! You can help by doing things like putting out a press release (sample here [courtesy NASNA]) or Facebooking and Tweeting (social media toolkit here) in celebration of this incredible milestone. We've even got a logo package (with general and NENA-specific versions) that you can incorporate into your social media posts and all your (non-commercial) activities surrounding the fiftieth anniversary! If you've got other stuff planned, we want to hear about it and share it! And remember to use #50yearsof911 and #thankyou911 wherever you can to help get the word out!  Training Update
The last Wednesday of each month (except June, November, and December) is #WebinarWednesday! All nine webinars are available for a prepaid annual subscription of $200 for NENA members - a savings of more than 50% compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1:
And if you can’t attend the live broadcast, you’ll have access to the 24/7 on-demand archive for each webinar! Click here to purchase your subscription! 03.19.18 | Interpersonal Issues | Loveland, CO | Register View the NENA Education Calendar to see additional upcoming classes!  Association Business
NENA announced today that Dan Henry has joined the NENA staff as the association's new Director of Government Affairs. An engineer and attorney, Mr. Henry brings nearly a decade of experience in telecommunications policy and law to NENA. Most recently, he worked as Policy Counsel at the Telecommunications Industry Association. "I'm excited to start work for NENA at such a critical juncture in the transition to Next Generation 9-1-1," said Henry. "The foundation built over the past decade by NENA's board, staff, and membership gives me confidence that we can complete the goal of a nationwide transition to Next Generation 9-1-1 in the near future and succeed in making a safer and more secure public through universally-available, state-of-the-art 9-1-1 systems and trained 9-1-1 professionals." A born-and-raised Buckeye, Henry earned his undergraduate degree in Civil Engineering from Ohio Northern University and his Juris Doctor from the University of Colorado-Boulder. Before TIA, Henry worked for Booz Allen Hamilton with the Department of Homeland Security's Office of Emergency Communications (DHS OEC) and at ACT | The App Association and Wilkinson Barker Knauer, LLP.
NENA is pleased to open the nominations process for our 2018-19 Board of Directors election! This election will be for the following positions:
Learn more about nominee qualifications here. Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources. The nomination deadline is March 15, 2018. Contact Nominating Committee Chair Rob McMullen or Special Projects Director Anna Marie Batt with any questions about the nomination process, eligibility requirements, or general election details.
 Document Announcements
The NENA Standard for NG9‑1‑1 GIS Data Model defines the Geographic Information Systems (GIS) Data Model, which supports the NENA Next Generation 9‑1‑1 (NG9‑1‑1) systems of location validation and both geospatial call or dispatch routing. This is the standard to be referenced by GIS practitioners. This model also defines several GIS data layers (layers) used in local Public Safety Answering Point (PSAP) and response agency mapping applications for handling and responding to 9‑1‑1 calls.
Click here for comment submission instructions. As this is the 2nd public review, only the yellow highlighted text is open for review & comment. All comments are due by midnight Eastern on March 30. Contact the NENA Committee Resource Manager with any questions or concerns. NENA Recommended Generic Standards for E9‑1‑1 PSAP Intelligent Workstations defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufactures and providers of E9‑1‑1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9‑1‑1 PSAP equipment. It defines conditions and identifies engineering and technical requirements to be considered before the purchase of such equipment. It may also be of value to purchasers, maintainers and users of such equipment. See the full document here.
Click here for comment submission instructions. All comments are due by midnight Eastern on April 6. Contact the NENA Committee Resource Manager with any questions or concerns.
Integrating applications on one workstation can provide a higher level of functionality and ease of use over individual dedicated equipment. This integration of applications on a single platform leads to a higher level of responsibility for all associated vendors. This document identifies, defines, discusses, and offers information to help PSAP managers make decisions that are necessary to integrate multiple applications on a single hardware platform at the Enhanced 9‑1‑1 Public Safety Answering Point (PSAP). Click here for comment submission instructions. All comments are due by midnight Eastern on April 6. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA PSAP Site Characteristics Information Document is a guide for PSAP managers and for the designers, manufacturers and installers of PSAP CPE (Customer Premises Equipment). Most of the material in this document applies to equipment hosted in both E9‑1‑1 and NG9‑1‑1 PSAPs. It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. "Supporting CPE" includes all of the equipment and facilities that support PSAP operations with the exception of call taker or dispatch related equipment that is located in the workspace. Supporting CPE is often located in a "back room" and is sometimes referred to as "backroom" equipment.
Having adjudicated all comments, the subject documents are now considered "stable." Per NENA IPR, Section 4.5, "Stable Form Notices" are being issued and can be seen by clicking below.
 Dates to Remember
Results to date for the ENP Chapter Challenge show that California has the most new ENPs since October with 14, closely followed by Texas, Michigan, Virginia, and Colorado. On a percentage basis, Nebraska currently leads all other chapters. April’s exam promises to have a large number of applicants, so help your chapter possibly overtake the current leaders! The deadline to sign up for the April 8-22 ENP Certification Examination window is March 10. If you haven’t signed up yet, and plan to sit for the examination in the April window, please send in your application prior to March 10. The next examination period is July 15-29, with an application deadline of June 16. To help you prepare for the examination, you might consider attending the ENP Boot Camp at #NENA2018. The Boot Camp is offered Thursday, June 21 from 8:30AM – 1:30PM, so keep in mind that you will need to register for the ENP Examination prior to arrival at the conference if you intend to take the exam this summer. Please join over 1,300 ENPs as a certified industry professional, and help your chapter win the ENP Chapter Challenge!
Don’t lose access to the latest industry updates, the best education and training, and vital connections to your peers across the 9-1-1 universe! We look forward to another great year of bringing you more than any other public safety association! Instantly renew your membership online in just a few easy steps:
 Washington BriefingState legislatures work regularly to enhance emergency communication, identifying opportunities and passing a variety of important laws to improve emergency services nationwide. The National 911 Program and the National Conference of State Legislatures are pleased to make available online summaries of 9-1-1-related state legislation enacted during 2017, including:
 Volunteers WantedAre you looking for a way to support your fellow 9-1-1 professionals, share your experiences, and build connections? NENA is looking for a few passionate women and men with diverse experiences and backgrounds to serve in a new leadership opportunity. You will work closely with your fellow team members on a collaborative effort to develop, implement, and coordinate NENA’s telecommunicator-focused projects and programs. Whether your job title is call-taker, dispatcher, or communications technician... if you primarily work "on the floor," then you are invited to apply by Friday, March 9! Click here to fill out a volunteer application (be sure you have a resume ready to upload). Don't miss this unique opportunity to develop important job skills, help improve the 9-1-1 community, and demonstrate commitment to your profession! The continuing implementation of NG9-1-1 will result in significant impacts on telecommunicators and other 9-1-1 professionals. The 9-1-1 community is in need of guidance on what these impacts will be so that they may begin related planning efforts. Examples of the changes they will need to address include: changes in job qualifications; changes in job skills, knowledge and abilities; and potential changes in stress related impacts among many others. In addition, the very nature of the job of a 9-1-1 telecommunicator may change as they become involved with data and sensor analysis and interpretation.
Together, this information will help not only the current managers and leaders in the field as they prepare for impacts on telecommunicators, but also human resources professionals, educators, and individuals interested in the profession. The intention is to develop a NENA Standard and, potentially, an ANSI-accredited standard to address this topic. Weekly conference calls will be held on Wednesdays at 1PM Eastern for 1 hour.
Volunteers are needed for a new workgroup that will revisit the Civic Location Data eXchange Format (CLDXF) standard. Anyone interested in civic address formatting and data exchange, and particularly those who have experience with address data management in a Next Generation 9-1-1 context, should consider joining this workgroup. Read more and review the workgroup's charter for additional details.
The following NENA Accessibility Committee working groups are seeking active volunteers to assist with the completion of several work activities. Click the group names below to learn more and get involved in any of these WGs. You may pick all three if you have the time!
The Managers Guide to the ADA Title II: Direct Access Work Group is currently reviewing and updating the standard document to ensure that information from amendments of the Americans with Disabilities Act (ADA), as amended, and other essential federal rulings on providing direct and communication access to callers with disabilities are included. The Communications Modalities Work Group is developing an informational document with a chart that lists potential communication modalities used by different populations including people with disabilities to call and to communicate with 9-1-1, which includes a combination of video, voice and text via different network systems in an NG9-1-1 environment. The Emergency Notification for People with Disabilities Work Group is currently developing an informational document on access to emergency warning and information through visual and/or tactile means for persons with disabilities affecting their ability to receive traditional English text or audible messages.
 Featured Job Openings
E9-1-1 Specialist l Frontier Communications l IN, AZ, IL
Sheriff’s Communications Dispatcher II l County of Sonoma l Santa Rosa, CA 911 Dispatcher l Point 2 Point Global Security l Dallas, TX Training-Quality Assurance Manager l Tazewell County Consolidated Communications l Pekin, IL Visit the NENA Career Center to see other available jobs or post your opening today!
The NENA Career Board is the best resource to recruit high-quality professionals in the 9-1-1 industry. Posting your open jobs on the NENA Career Board ensures you're getting exposure to the right candidates. Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!
Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
 Telecommunicator Corner
This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient receives the following:
To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 16, 2018. Scholarship winners will be notified no later than mid-April. Click here to apply for a scholarship. Are you looking for a way to support your fellow 9-1-1 professionals, share your experiences, and build connections? NENA is looking for a few passionate women and men with diverse experiences and backgrounds to serve in a new leadership opportunity. You will work closely with your fellow team members on a collaborative effort to develop, implement, and coordinate NENA’s telecommunicator-focused projects and programs. Whether your job title is call-taker, dispatcher, or communications technician... if you primarily work "on the floor," then you are invited to apply by Friday, March 9! Click here to fill out a volunteer application (be sure you have a resume ready to upload). Don't miss this unique opportunity to develop important job skills, help improve the 9-1-1 community, and demonstrate commitment to your profession!
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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