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Learn, Grow, Connect & Discover at NENA 2017! At NENA 2017, you will not only hear about the public safety issues of today and tomorrow, but also gain practical know-how that you can put into action immediately to enhance your skills and advance in your career. Featuring inspiring keynote speakers, more than one hundred hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2017 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register online and here to download a paper form. Early bird registration rates expire on April 21, so be sure to register soon to save $150 or more! Click here to book your conference housing at the best possible rate. 

Check out the NENA 2017 conference brochure! Get everything you need to plan your NENA 2017 experience in one handy pdf package! Inside you'll find keynote speaker info, a current exhibitor roster, abstracts for education and training sessions, pre-conference course and workshop descriptions, and more - like our great new Stay & Play options!

Training Update
Dousing the Flames of Burnout
Thursday, April 13 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

In our fast-paced, high-stress jobs, we hear about the dangers of burnout. But what exactly is burnout and how can we mitigate its impact on us and our teams – or even stop it before it takes hold? Join us for this special FREE Telecommunicator Week webinar where we’ll discuss:

  • What burnout is, what the symptoms are, and how burnout affects us;
  • How we can avoid burnout or deal with it if we have it; and
  • What we can do to help others who may be experiencing burnout.

Presenters: Leslie Whitham, ENP – Chino Police Department; Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 13th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically upon registration.

Working with Suicidal Callers & Suicide Lines: An Introduction to Crisis Text Line
Thursday, April 20 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

Ever wonder how best to work with a suicidal caller or someone who is calling from a suicide line? Join Crisis Text Line, the nation's first free 24/7 text line for people in crisis, to learn how six innovative PSAPs saved 591 lives in three months. Together, we'll walk through:
  • An overview of Crisis Text Line;
  • Tips on working with suicidal callers;
  • What CTL learned from a pilot partnership with six PSAPs; and
  • How you can become a part of Crisis Text Line's Partner PSAP Program.

Presenters: Baylee Greenberg – Crisis Text Line; Michael Spath, ENP - Sunnyvale (CA) Department of Public Safety

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 20th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically upon registration.

Successful Succession Planning
Wednesday, April 26 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members

Click here to register! | Purchase a 2017 #WebWed subscription & save!!

Who would do your job if you didn’t? Your agency may already have a succession plan, but is that plan operational or is it just a piece of paper in a folder? 9-1-1 centers must be equipped to handle personnel changes like promotions, retirements, or the proverbial "hit by a bus" scenario without missing a beat. This webinar provides you with the information you need to build and operationalize your succession plan and enhance your PSAP’s ability to handle both planned and unexpected staffing changes. Join us to learn:

  • How to develop and operationalize a succession plan;
  • Ways to identify and grow the next generation of leaders in your organization;
  • The basics of mentoring, and the benefits for the mentor and mentee; and
  • How to create tools like desk references for when unexpected events occur.

Presenter: Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.

04.17 | Leadership in the 9-1-1 Center | Indianapolis, IN | Register
04.21 | You Could Have a Future Here | Greensboro, NC | Register
04.24 (5-day course) | Center Manager Certification Program | Grand Rapids, MI | Register
05.01 | Quality Assurance: Achieving QA/QI in the PSAP | King George, VA | Register
05.02 | Liability Issues in the 9-1-1 Center | Roanoke, VA | Register
05.03 (3-day course) | 9-1-1 Center Supervisor | Jacksonville, AR | Register
05.03 | Disability Awareness Training for the 9-1-1 Telecommunicators | Jacksonville, AR | Register
05.04 | Recruit, Hire, Retain, & Promote for Success | Jacksonville, AR | Register
05.05 | Tactical Dispatch | Jacksonville, AR | Register
05.08 (3-day course) | Center Training Officer Program | Columbia City, IN | Register
05.08 (5-day course) | Center Manager Certification Program (CMCP) | Fayetteville, GA | Register
05.23 | Overcoming Negativity | Fairfax, VA | Register

View the NENA Education Calendar to see additional upcoming classes!

Association Business

International emergency calling associations from the U.S. and Europe announced last week their intent to increase cooperation and efforts on international standardization of emergency calling systems.

"The development of Next Generation 112 and 9-1-1 systems couldn’t have happened without strong standards cooperation across the Atlantic," said Gary Machado, European Emergency Number Association Executive Director. Mr. Machado added that "EENA is thrilled to renew our efforts around global standardization with NENA."

Brian Fontes, CEO of NENA stated that "NENA is excited to build on our history of cooperative development with our European counterparts, and to further expand the global reach of core standards like i3."

Click here to read more. 

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Document Announcements

The NENA Call Blocking Information Document is intended to provide guidance to PSAP Administrators regarding what conditions should be required for a PSAP to identify a calling number as a problem source and develop a draft policy for having that source blocked. This document will also provide guidance on how to determine if the problem is resolved and the criteria to un-block the number. This document focuses on threats from individual sources; it does not address Distributed Denial of Service (DDoS) attacks where large numbers of individual sources are coordinated to simultaneously launch attacks.

See the full document here. Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on April 28, 2017. You may contact the NENA Committee Resource Manager with any questions or concerns.

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Washington Briefing

The purpose of the 911.gov National 911 Profile Database is to provide a resource that will help accurately measure and depict the current status and planned capabilities of 9-1-1 systems on a state-by-state basis. The national snapshot of 9-1-1 systems allows states to share and learn from each other, make the case for legislation or funding changes, and identify opportunities to collaborate.

The data you submit is helpful to both state administrators, as well as the local and Federal stakeholders who look to better understand the status of 9-1-1 across the country.

Begin submitting your data now through May 31.

Volunteers Wanted
NENA is looking for subject matter experts to help create the standards which support product development, PSAP Operations, and the implementation of NG9-1-1. With the goal of full NG9-1-1 roll-out by the end of 2020, this is your chance to literally help shape and write the future of 9-1-1.  Although we welcome volunteers from all 9-1-1 backgrounds and with knowledge or experience in any area, we currently have significant needs to help write draft text in the following areas: 
  • ESInet Design personnel
  • ESInet Network Operations Center personnel
  • ESInet Security personnel
  • Multiple GIS System Integration / Error Correction Process personnel
  • SIP Configuration personnel that are familiar with the related IETF documents that support SIP
  • XML / SOAP and JSON / REST Implementation personnel
  • The impact of NG9-1-1 on human factors in 9-1-1 and PSAP Management

Contact the NENA Committee Resource Manager for information on how to get involved! 

NENA is seeking volunteers to participate in a new working group that will develop a NENA Standard related to military notifications by PSAPs. There are over 17,000 Department of Defense locations in the U.S.—ranging from recruiting stations and offices to major military installations. Serving in and around those facilities are over 1,000,000 service members and their families. This standard will help ensure that vital information concerning those personnel and facilities are shared in an effective manner during times of crisis. The standard developed by this group will apply to all 6,000 U.S. PSAPs and highlight the critical role that PSAPs play in ensuring Homeland Security, building on the lessons of Ft. Hood and Chattanooga. We are seeking volunteers with knowledge and experience in: PSAP Operations; CAD; EIDD; NG9-1-1 implementation; Call Protocols; and related areas.

Click here to sign up no later than May 1, 2017.

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In today’s mobile world, 9-1-1 access can be complex and complicated. With Bandwidth’s Dynamic Location Routing, you can ensure that emergency services get there on time, every time—with nothing left to chance.
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Featured Job Openings
Enbridge Energy Company, Inc.
Deputy Director of Operations l Scott Emergency Communications Center l Davenport, IA
Technical Specialist l Jeffcom l Lakewood, CO
Territory Sales Manager – East Coast l GeoComm l Florida
Public Safety Telecommunicator l Western Colorado Regional Dispatch Center l Montrose, CO
Visit the NENA Career Center to see other available jobs or post your opening today!

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