You should have recently received an email from NENA with a link to your 2017 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.    

Instantly renew your membership online in just a few easy steps:   

1. Simply log in to the NENA website. 
2. Go to your Manage Profile page. 
3. Click on Membership under the "Account History" header to view your renewal options.  
4. Pay online by check or credit card. 
5. Print out a receipt for your records.  

In appreciation of your continued support, when you renew online by credit card before December 31, 2016, you will receive free access to an upcoming NENA webinar of your choice or $50 off an annual subscription to our #WebinarWednesday program!   

With a new administration and new Congress taking office in January, the 2017 edition of 9-1-1 Goes to Washington (Feb 26 - March 1) offers you a unique opportunity to make public safety a priority for our elected and appointed officials. GTW is an interactive forum where you learn about and discuss national 9-1-1 issues and advance those issues on Capitol Hill. This dynamic, hands-on program provides you with increased knowledge of 9-1-1 and homeland security legislative and regulatory topics, as well as critical information on the federal government process and how to work with federal policy makers. It is vital, now more than ever, that 9-1-1 professionals become active participants in the governmental process to advance the goals of our profession and industry. 

 Top Five Reasons to Attend

1. Be a participant, not a spectator! Attending GTW is a great way to advocate for the national 9-1-1 agenda and let Congress hear the "Voice of 9-1-1."
2. Hear from nationally elected Members of Congress, the leadership of the Congressional NextGen 9-1-1 Caucus, and federal policy leaders from the FCC, the National 911 Program Office, and other agencies. 
3. Participate in informative panel sessions on the nation's pressing 9-1-1 regulatory and legislative issues and other federal government activities impacting emergency communications.
4. Learn and share information on emerging 9-1-1 issues with national policy leaders and 9-1-1 professionals from across the country.
5. March the Halls of Congress with fellow 9-1-1 leaders to advance a national 9-1-1 agenda and to promote pressing local and state issues from your area.
6. **BONUS REASON TO ATTEND** Enjoy the myriad sights and activities of Washington, DC!

 It takes thoughtful leadership and a shared vision to make any 9-1-1 center or organization successful. Join us for this FREE hour-long webinar where you’ll learn what you can do to improve your leadership skills immediately and get your crew rowing in the same direction. We’ll discuss:

• How to lead in your center – no matter what your job title is;
• The three things you can start doing today to become a better leader;
• Creating a mission-centered workplace culture;
• Getting buy-in from the whole team; and
• Re-envisioning your core daily activities to support the team’s mission.

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details are provided immediately upon registration.

Interested in taking the ENP Examination? Plan now to participate in Mission Critical Partner's free ENP Study Group starting on January 30! ENP study groups are led by subject matter experts and have proven to be a valuable resource to those preparing for the examination. This group meets every Monday at 3PM Eastern. Email louisalake@mcp911.com to register.

Click here for info on this and other study groups.

11.29.16 | Quality Assurance: Achieving QA/QI in the PSAP | Davenport, IA | Register
11.30.16 | 9-1-1 Center Supervisor Program - Arlington Heights, IL | Register
12.5-9.16 - Center Manager Certification Program (CMCP) | Natick, MA | Register
12.5-7.16 - 9-1-1 Center Supervisor Program | Richmond, TX | Register

View the NENA Education Calendar to see additional upcoming classes!

• Second Vice President
• Northeastern Region Director 
• North Central Region Director
• Canadian Region Director

All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.

Click here to download a .zip file of documents and resources that includes:

• Statement of Responsibilities
• Nomination Form
• Relevant NENA polices and procedures
• NENA bylaws

Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.

The nomination deadline is March 15, 2017. Contact Nominating Committee Chair Christy Williams or Member Services Director Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.

This special feature highlights NENA members from various backgrounds, industry segments, experiences, and geographic locations. It offers members an opportunity to share their stories with their colleagues and the greater NENA community. Email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: What do you like best about your job?

SC: The people I get to meet. I’ve been fortunate to travel all over this great country of ours and I’ve met hundreds of wonderful people! To be a part, even as a vendor of life saving technology still thrills me. Every time I hear cries for help when I listen in on calls I still get goose bumps.

NENA: Is there a particular accomplishment that you are particularly proud of?

 SC: In 1989 while working at Contel as a 9-1-1 Coordinator our corporate office asked me to come up with a 9-1-1 educational campaign geared toward children. I loved comic books and super heroes as a kid and so I came up with an idea called "Captain 9-1-1". I worked on the program for over a year and with the help of many friends at work and at home in January of 1990 we launched Captain 9-1-1 and his dog Dialtone. We had two professional costumes made up as well as thousands of instructional comic books with the Captain 9-1-1 theme. The program was used for many years in elementary schools throughout the southeast helping to teach children the proper use of 9-1-1. So I guess you could say I’m the father of Captain 9-1-1.

NENA: If you could convey one message to the public about 9-1-1 or being a 9-1-1 professional, what would it be?

SC: When in doubt dial 9-1-1, they will help you. The people who put their lives on the line so we can all sleep soundly at night are on the job. Be respectful of everyone involved in public safety. I say this about the true first responders from the call taker/dispatchers to the police, fire, and medics who respond when called upon. They deserve the real credit. I’m just a vendor and don’t deserve the credit these people do but I’m very proud to help them do their jobs.

Click here to read the rest of our interview with Steve...

Florida International University is conducting research on the impact of workplace stress for emergency services personnel. This forty-minute online survey assesses aspects of the workplace that may contribute to psychological and physiological health issues for emergency responders. Questions include items about job and workplace stressors, secondary traumatic exposure, satisfaction, burnout, and somatic symptoms.

Click here to participate in the study. 

Calling all telecommunicators! Are you in need of expert advice? Well, the Telecommunicator Caucus has developed a place for you to get answers from those who have been there! From how to get that promotion to how to deal with the coworker who leaves old food in the shared fridge, Goldie is here to answer all your questions big or small!

Just send your questions to deargoldie@nena.org and Goldie and her network of experts will get you the advice you need. The best questions and answers will be posted – anonymously – to the Dear Goldie Blog that’ll be launching soon. Stay tuned for an announcement on that shortly!

The Fine Print: This advice column is for informative and entertainment purposes only. The advice is based on research and personal experience only and should not be considered legal advice. Specific legal questions should be directed to your local legal counsel.