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Top Ten Reasons to Attend
 1. Identify cyber-threats to your agency and – more importantly – learn how to repel them
 2. Learn how you can use NENA standards to ensure your organization’s operations are effective, resilient, and future-proof 
 3. Share your knowledge, experience, and passion in interactive sessions that shape the path forward for 9-1-1 
 4. Work with technology experts developing the latest 9-1-1 products to ensure those products meet the needs of the 9-1-1 community
 5. Hear about the new technologies, systems, and procedures impacting 9-1-1 and how they will affect your future
 6. Engage in a deep-dive examination of the human factors associated with NG9-1-1 deployments
 7. Attend informative sessions with real-life takeaways that you can put to work right away to improve your own performance and your organization’s
 8. Expand your participation in the association by meeting with committee and working group members who build NENA’s documents and standards 
 9. Gain critical, career-advancing knowledge that helps you succeed as a 9-1-1 professional
10. Network with fellow 9-1-1 professionals in a vibrant, dynamic atmosphere just steps from nightlife and dozens of restaurants 

Click here to register and here to book your hotel before housing closes on the 16th!

Issues with housing? Contact Anna Marie Batt for assistance.

Special Registration Deal: Bring a Friend for FREE! 
 As many of you know, September is National Preparedness Month. With that in mind, NENA wants to make sure that as many 9-1-1 professionals as possible are prepared for the challenges ahead in our industry. To do that, we're offering you the opportunity to bring a coworker or colleague with you to SBP and/or CIF free of charge! 

All you have to do is register for the Standards & Best Practices Conference, Critical Issues Forum, or both! Once you register, you’ll receive a special promo code via email that you can share with a coworker or colleague who would like to attend the event as well. He or she can then register for the same event(s) as you at no charge by using the special promo code and entering your name in the "Referred by" box. 

The fine print: Offer good until 5PM Eastern on September 30, 2016. The free registration can only be gifted to someone not currently registered for the event(s). Only one free registration allowed per paid registrant. Cannot be used in conjunction with other discounts, including group membership vouchers and DSC promotional rate. Free registration only valid for same event as referrer. Additional registrations may incur fees. No refunds. Offer not valid for Education Summit or pre-conference courses. 

The OMB telecommunicator reclassification effort has sparked a lot of discussion on social media and we’ve just launched a new feature on thankyou911.org to help continue that conversation with the public about the great work telecommunicators do. Every 9-1-1 professional has stories about when they made a truly positive impact. We want to share them with the world! If you'd like to participate, then you can submit recollections of your proudest moments in the profession at thankyou911.org/in-their-words.
The Member Rewards program is available to you as a member of NENA! To join, simply log in to your member account and click on the Member Rewards link from your member profile menu.
 
Designed to provide exclusive money-saving offers to our members, the Member Rewards program gives you immediate access to THOUSANDS of discounts from a wide variety of exciting companies like AMC Theatres, Sprint, Walt Disney World, Red Lobster, 1-800-Flowers, Macy's and many more for a one-time annual fee of $19.95*
 
Join now, browse great deals, and start saving today! 

*This is an optional program.  The responsibility for the fee to join this optional program is on the individual member.  

Fall is almost here and the weather can be unpredictable. Don't get caught in a downpour without a way to stay dry! Keep this compact and light umbrella in your car or bag and be the envy of your soaking wet friends. It's on sale for 33% off - only $10 - until September 23rd!

Click here to order yours today and here to check out the rest of the NENA store!

Training Update
Why ESInet? Why Now?
Sponsored by AT&T
Wednesday, September 21 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

PSAPs today are preparing for or implementing Emergency Services Internet Protocol Networks (ESInets). Many see ESInet as fundamental building blocks of Next Generation 9-1-1 and future integration with FirstNet. ESInet systems are broadband networks enabling secure, reliable transmission of 9-1-1 calls, text, multimedia, etc. that can enable sharing of emergency data between PSAPs. Given funding constraints, there’s an increasing acceptance and shift toward collaboration of PSAP resources and data sharing. PSAPs migrating into this new environment must consider new security policies, processes, training and connectivity guidelines. Learn how ESInets can benefit your agency and determine if the time is right.

Speaker: Mark Titus, Lead Product Marketing Manager, AT&T Public Safety

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 21st? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
  
October 10–12, 2016 | Hilton Columbus Downtown | Columbus, OH
Register | Book your room | Learn more
Attend three days of industry-best training courses for 9-1-1 professionals!

The new Center Training Officer Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. 
 
9-1-1 Customer Service discusses and demonstrates customer service methods that save minutes by creating an environment of efficiency between the caller, the call taker, and responders. 
 
Liability Issues provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability.
 
Disability Awareness Training gives attendees a greater understanding of the challenges faced by the disabled community, call processing techniques, and more.
 
Visit nena.org/nes-columbus to learn more and register.

09.18–20 — 9-1-1 Center Supervisor | TENA Conference | Chattanooga, TN | Register here!

09.20 — 9-1-1 Center Supervisor | Hartford, CT | Register here! 

09.20 — 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Hartford, CT | Register here!

09.21 — Liability in the 9-1-1 Center | Hartford, CT | Register here!

09.22 — Leadership in the 9-1-1 Center | Hartford, CT | Register here!

09.26–30 — Center Manager Certification Program | Cookeville, TN | Register here!

View the NENA Education Calendar to see additional upcoming classes!

Document Announcements

This specification of the NENA Detailed Functional and Interface Standards for the NENA i3 Solution builds upon prior NENA publications including i3 requirements and architecture documents. The i3 solution supports end-to-end IP connectivity; gateways are used to accommodate legacy wireline and wireless origination networks that are non-IP as well as legacy Public Safety Answering Points (PSAPs) that interconnect to the i3 solution architecture, as described below. NENA i3 introduces the concept of an Emergency Services IP network (ESInet), which is designed as an IP-based inter-network (network of networks) that can be shared by all public safety agencies that may be involved in any emergency and a set of core services that process 9-1-1 calls on that network (NGCS – NG9-1-1 Core Services). The i3 Public Safety Answering Point (PSAP) is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the i3 standard. 

Click here to read about what's new in v2!

The NENA Hazard and Vulnerability Analysis Information Document assists PSAPs and 9-1-1 authorities with the development of a risk mitigation plan that includes Resource Analysis, the first step in completing Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to identify, prevent, prepare for, respond to and recover from incidents that have the potential to adversely affect the PSAPs ability to perform its critical functions. Every PSAP is unique and this document should be used as a starting point in disaster planning.

NENA PSAP Survivability Information Document, NENA-INF-020.2-201X (DRAFT) is available for Public Review and Comment.This document is provided to assist Public Safety Answering Points (PSAPs) with the development of a PSAP survivability program. This PSAP survivability document is meant to be used in conjunction with other Contingency Planning Documents to assist the PSAP to better prepare for and react to a disaster situation with the end goal being that the PSAP remains operational. Every PSAP is unique and this document should be used as a starting point in disaster recovery planning. See the full document and its Executive Summary for further details.

Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on September 30, 2016.You may contact the NENA Committee Resource Manager with any questions or concerns.

Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be viewed by clicking below.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be viewed by clicking below.
Washington Briefing

In support of the goal to improve emergency communications for our nation's citizens, the National 911 Program has released a Request for Information (RFI) to gather input about the establishment of a nationally uniform data system to document PSAP call data and data related to the operation of local and state 9-1-1 systems.  

A nationally uniform 9-1-1 data system, once developed, would provide essential information to assist strategic planning, governance decisions, and improvements to the 9-1-1 system and its operations at all levels of government. These data would also be useful to private sector companies providing services to local and state 9-1-1 agencies. 

Click here to learn more and submit your comments by September 28th.
Volunteers Wanted

The 9-1-1 Professional Education Working Group seeks volunteers to assist in the development of standards related to 9-1-1 professional education to aid in the development of degree programs for public safety telecommunicators and individuals who work on 9-1-1 systems. This effort will ensure the 9-1-1 industry has a reliable work force both for PSAP operations and to manage, design, construct, and maintain the 9-1-1 system and its many components. This effort will also ensure that programs provide a basic level of knowledge and skill, no matter where they may be located. The group is in need of producers, users, and general-interest persons with operational and technical backgrounds. The commitment is participation for an hour or two per week via conference call.

Click here to join.

The PSAP Daily Operations Working Group seeks volunteers to assist in updating the NENA Communications Center/PSAP Daily Personnel Operations Model Recommendation Document to include today's ever increasing workload, staffing issues, and retention challenges. PSAPs are in need of and have requested definitive guidance regarding issues of scheduling and use of electronics in the workplace. The group is in need of producers, users, and general-interest persons with knowledge of PSAP daily operations.

Click here to join.

Featured Job Openings
Solacom Technologies
Director, Department of Public Safety Communications l Fairfax County Government l Fairfax, VA
Telecommunicator l Cook County Sheriff’s Police Department l Des Plaines, IL
Executive Director l North Texas Emergency Communications Center l Carrollton, TX 
Dispatcher Lateral FT & Temporary PT l City of Folsom l Folsom, CA
Emergency Communications Technician l Metropolitan Washington Airports Authority l Washington, DC
Communications Center Manager l City of Great Falls l Great Falls, MT
Computer Aided Dispatch System Technician l Xerox Services l Sacramento, CA
Visit the NENA Career Center to see other available jobs or post your opening today!

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Find highly-qualified applicants quickly & easily
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