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Roger Reinke was the manager of the Office of Telecommunications Applications within the National Telecommunications and Information Administration at its inception in 1978. He also Chaired the 911 Task Force, a group of ten Federal agency representatives whose goal was to encourage the establishment of a nationwide emergency number. To this end, a national conference on 9-1-1, sponsored by NTIA, was held in Minneapolis in May of 1979. Two years later, Roger's vision became a reality, and NENA was born. In 2011, the NENA Executive Board established the Founder's Award to recognize those individuals who have made significant contributions to the development of NENA from its earliest days to the present. That same year, the very first Founder’s Award was presented to Roger for being the visionary behind the creation of NENA. Click here to read an additional remembrance of Roger and here to read an interview with him that ran in The Call after he won the Founders Award.  
The 9-1-1 Standards & Best Practices Conference
October 9 – 12, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more An interactive, informative, attendee-driven event focused on improving PSAP performance and shaping the future of 9-1-1 systems
NENA Critical Issues Forum October 12 – 13, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more
Over two days and in multiple sessions, panel discussions, and Q&A opportunities, attendees will identify best practices, share important insights, engage with industry leaders, and define the future course of 9-1-1 and the actions that NENA, 9-1-1 agencies, and vendors must take to meet the ever-evolving needs of the 9-1-1 system and public safety professionals. North American NENA members qualify for exclusive X-Plan Partner Recognition savings, in addition to most other publicly offered programs available at your Ford dealer. The Benefits of X-Plan Pricing
Follow these simple steps to X-Plan savings
X-Plan Partner Recognition pricing is Ford Motor Company’s way of thanking 9-1-1 professionals for the extraordinary work they do every day. Visit www.fordpartner.com for complete program information.  Training Update
Successful Interviewing for Better Hiring Outcomes
Wednesday, July 27 | 3PM Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Click here to register! The candidate interview is arguably the most important part of the hiring process. You get out of interviewing what you put into it, which is why developing a well-prepared and consistent interviewing game plan is imperative if you hope to achieve good hiring outcomes. Join us for this hour-long webinar to learn about:
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 27th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access InfoDial-in and web-access details will be provided to attendees via email the week of the webinar.
Contact Ty Wooten if you would like to bring any of the below courses to your area! 9-1-1 Center Supervisor Program. This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox. Disability Awareness Training for 9-1-1 Telecommunicators (developed by Niagara University). This unique training provides attendees with an understanding of the challenges faced by those with disabilities when using 9-1-1, techniques to process these calls, and insight into potential impacts on dispatch and response. You Could Have a Future Here. From the basics of supervision to education and training opportunities, planning, and time management, attendees learn the path and process to enrich their professional life far beyond what one may have assumed was possible and truly find lasting success under the headset. Recruit, Hire, Retain, & Promote for Success. This course provides a road map to writing job descriptions, expanding your candidate pool, putting processes in place to make the right hiring decisions, overcoming the challenges that lead to employee turnover, and developing your highest achievers into leaders. Cybersecurity in the PSAP. Attend to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies and procedures necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks. PSAP Design. This course defines the process of designing a new PSAP and identifies the steps involved: From determining the need through design, bidding, construction, and move-in. Addressing for NG9-1-1. Location is one of the most important aspects of emergency response. Ensuring a cohesive approach to addressing by including 9-1-1, GIS, Planning & Zoning and other agencies is key. Attendees learn how to address your jurisdiction using industry standards and best practices on a campus, rural, or urban environment. Tactical Dispatch for the Telecommunicator. The role of the dispatcher has evolved far beyond the PSAP walls. This new course highlights the history, roles, tools, and terminology of the tactical dispatcher and explains why your agency should implement such a program.  Document AnnouncementsThe Recommended Minimum Training Guidelines for Telecommunicators Project is the result of a 9-1-1 community-wide effort that ensued over a three-year period. The goal was to identify nationally recognized, universally accepted, minimum topics that can be used to train aspiring and current 9-1-1 telecommunicators—call-takers and dispatchers—and which provide the foundation for their ongoing professional development. Click here to download the guidelines, model legislation, FAQ, and usage instructions. The effort was driven by the belief that it is vital Americans receive a consistent level of 9-1-1 service no matter where they live or where they travel. Consequently, there must be agreed-upon common elements that ensure the person who answers a 9-1-1 call has met baseline core competencies, and that the public will receive consistency of expertise and professionalism when communicating with a public safety answering point (PSAP), aka a 9-1-1 communications center, or other Emergency Services Provider.Click here to read more. NENA is seeking comments on a Candidate American National Standard (ANS) that provides standardized information exchange between systems. The Emergency Incident Data Document (EIDD) provides standardized, industry-neutral NIEM conformant (XML-based) specifications for exchanging emergency incident information to agencies and regions that implement NG9-1-1 and IP-based emergency communications systems. Emergency incident information exchanges supported by the EIDD include exchanges between disparate manufacturers’ systems located within one or more public safety agencies and with other incident stakeholders. The public review and comment period is an important step in the standard development process.This provides an opportunity for all interested parties to review and contribute.The draft standard can be downloaded for review here. Comments must be submitted by July 18, 2016 via the above link and should include the name of the standard, line number in question, existing text, and proposed resolution. Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and is shown below. 4.5 Declarations during ReviewWhen any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee, the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website. Full NENA IPR available here. Once the 60 days have passed, the document will go to the Process Review Committee for approval. Stable Form Notice BackgroundThe NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form. Notice Deliverable Information Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and is shown below. 4.5 Declarations during ReviewWhen any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee, the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website. Full NENA IPR available here. Once the 60 days have passed, the document will go to the Process Review Committee for approval. Stable Form Notice BackgroundThe NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form. Notice Deliverable Information  Washington BriefingIn support of the goal to improve emergency communications for our nation's citizens, the National 911 Program has released a Request for Information (RFI) to gather input about the establishment of a nationally uniform data system to document PSAP call data and data related to the operation of local and state 9-1-1 systems. A nationally uniform 9-1-1 data system, once developed, would provide essential information to assist strategic planning, governance decisions, and improvements to the 9-1-1 system and its operations at all levels of government. These data would also be useful to private sector companies providing services to local and state 9-1-1 agencies. Click here to learn more.  Featured Job Openings
Visit the NENA Career Center to see other available jobs or post your opening today!
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Join NENA for the inaugural 9-1-1 Standards and Best Practices Conference, a dynamic, interactive, and informative event where attendees learn, imagine, create, and collaborate to improve the 9-1-1 systems of today and tomorrow. 
Join NENA and thought leaders and visionaries from across the 9-1-1 industry as we focus on two of the most fundamental issues facing 9-1-1 today: Cybersecurity and PSAP leadership in the NG9-1-1 environment. 