NENA Applauds the Introduction of MLTS Legislation by Congressman Gohmert
NENA commends Congressman Gohmert for his leadership on the issue of improving 9-1-1 access via multi-line telephone systems (MLTS), such as those used in hotels and office buildings.In this high-tech era, it is unfortunate that such a high percentage of MLTS still require users to dial an extra digit before 9-1-1 to reach emergency services. NENA reaffirms its readiness to work with the Congress and the FCC on this issue, and to work with the affected industries to implement it. NENA advocates a system in which:
- Callers to 9-1-1 are able to reach help directly and immediately, with no other dialing codes or prefixes.
- Precise, accurate location data is delivered automatically with every 9-1-1 call.
- Systems are in place to provide on-site notifications, so that a front desk clerk, receptionist, or other "gatekeeper" will be alerted to 9-1-1 calls made from the premises and can help direct first responders to the scene of the emergency.
- Policy makers ban "local termination" of 9-1-1 calls, in which callers are routed to a front desk or guard station, rather than the appropriate local 9-1-1 center.
National Emergency Number Association