NENA Video Relay Service & IP Relay Service PSAP Interaction Information Document Now Available
The NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction Information Document is intended to provide guidelines for PSAPs and recommendations to the FCC regarding:
- Emergency calls to 9-1-1 via Video Relay and IP Relay Services (or similar third-party entity)
- Effective relay of such calls to the appropriate Public Safety Answering Point (PSAP)
- Interaction between the caller, the Communication Assistants (CAs) and the PSAP Telecommunicators
National Emergency Number Association