Webinar Wednesday Returns July 29! Register Now for "Quality Assurance & Improvement!"

Quality Assurance & Improvement: Establishing a QA Program Using the New NENA/APCO ANSI Standard
Wednesday, July 29 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!

This webinar provides you with a roadmap for establishing a customized, no-cost Quality Assurance (QA) program and Quality Improvement (QI) process in your PSAP. Using the latest ANSI-approved QA/QI standard, we’ll show you everything there is to know about QA, QI, and how they enable your telecommunicators to function at the highest level possible. During this hour-long interactive webinar, you will learn:

The basics of QA and QI,
How to implement QA and QI processes – at no cost,
How to create and use QA/QI forms, and
How to evaluate call intake and call dispatch for police, fire, and medical events.

Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.

National Emergency Number Association