New NENA NG9-1-1 Working Group Being Formed
The Monitoring and Managing NG9-1-1 Working Group is tasked with creating a NENA document that addresses specific operational topics and makes general recommendations on operational procedures associated with the transition to monitoring and managing NG9-1-1 software functions and infrastructure. The output is targeted to those personnel who develop and manage PSAP processes and procedures and to those responsible for ESInet, NG9-1-1 Core Services, and PSAP infrastructure. The effort will identify and describe what needs to be monitored and how that is different than current practices within E9-1-1, including the acquisition and provisioning of the capacity involved. The level of detail will be sufficient to identify areas that should be considered in RFPs and Service Level Agreements.
Expertise Needed: Subject matter experts who have been involved in monitoring and managing large, complex systems and networks, or who have been involved in writing and negotiating SLAs for them are invited to join the working group in this important effort.
To join this work group, please complete the Volunteer Form. The group meets on Wednesdays from 2-3 p.m. Eastern time.
National Emergency Number Association