Volunteers Needed for 9-1-1 Call Processing Standard

NENA is looking for workgroup volunteers to assist in developing a new 9-1-1 call processing standard for PSAPs. This work will combine and update current NENA standards in the areas of: (1) Guidelines for minimum response to wireless 9-1-1 calls, (2) Call answering standard/model recommendation, (3) Emergency call processing protocol standard, and (4) Silent or hang-up 9-1-1 calls for service (information document). The workgroup will utilize NENA’s document development processes to create an ANSI-accredited standard that reflects current best practices and incorporate recommendations for new technology such as Text-to-9-1-1. The workgroup is looking for individuals with operational knowledge of current PSAP call processing practices as well as knowledge of developing policy and procedures. The commitment is participation for an hour a week on a conference call with workgroup members.

Please complete the volunteer form to join this group.

National Emergency Number Association