NENA/APCO Quality Assurance & Improvement Draft Standard Available for Public Review & Comment
NENA and APCO have released for comments a Candidate American National Standard (APCO / NENA 1.107.1-201x) that identifies the process for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points.
The purpose of this document is to assist public safety communications centers with the establishment, implementation and maintenance of a quality assurance and quality improvement program. Recommended minimum requirements for the evaluation and quality assurance of call processing are offered to ensure an effective and efficient level of service.
Click here to download the draft standard. All comments are due by July 7.
National Emergency Number Association