New NENA Standard on 9-1-1 Stress Management Available for Review & Comment

This standard comprehensively addresses the risks posed by psychological stress on the personal health and organizational performance of PSAPs in North America. These risks and the costs of unmanaged stress are high for all 9-1-1 stakeholders—the dispatcher, the organization of the local PSAP, field responders who rely on dispatch personnel on scene, and for the public who depend on 9-1-1 for emergency service.

Click here for the document.

All comments are to be submitted using the NENA Document - Comment Tracking Form and email to docreview@nena.org no later than January 18, 2013, at 5 p.m. ET.

National Emergency Number Association