After almost a decade with NENA: The 9-1-1 Association, Rick Jones, Operations Issues Director, recently announced his retirement. At NENA, Jones managed the development of standards and information documents related to operational issues in Public Safety Answering Points such as call answering times and protocol. NENA CEO Brian Fontes praised Jones, saying, "Rick is deeply knowledgeable about all aspects of PSAP operations, and is an excellent ambassador for the needs of telecommunicators and center managers. His work with the automotive and telematics industries, in particular, has made an immeasurable difference in the quality and quantity of information flowing into PSAPs. He will be sorely missed at NENA, but we wish him a long and happy retirement."

NENA expects to name a successor in the coming months, combining responsibility for operations development and education and training programming. A description of the new position and application instructions are available here.