Archives | www.nena.org | February 5, 2016

Recommended Training Guidelines for 9-1-1 Telecommunicators in Development

A group of 9-1-1 organizations announced recently an effort to develop recommended minimum training guidelines for the nation’s 9-1-1 call-takers and dispatchers. The recommended minimum training guidelines will cover the following topics:

Telecommunicator roles and responsibilities
9-1-1 call processing
Radio communications
Emergency management
Emergency communications technology
Legal concepts
Interpersonal communications
Stress management
Quality assurance
On-the-job training guidelines

It is important to note that the training topics listed above only will provide a minimum level of understanding. In order to field and manage emergency calls in a live environment, telecommunicators must receive supplemental training that will enable them to process discipline-specific emergency calls.

A parallel goal is to develop model legislation that can be used within any state that does not currently have legislation in this area. For those that do, the model legislation is intended as a baseline to ensure that the recommended topics listed above are being covered.

Click here to learn more about this initiative and for instructions on how to provide comments.

National Emergency Number Association
Alexandria, VA
800.332.3911
P: 202.466.4911
Fax: 202.618.6370
www.nena.org