Archives | www.nena.org | January 19, 2016

New Course Announcement: Recruit, Hire, Retain, & Promote for Success

Everyone involved in 9-1-1 center management knows how difficult it is to find and keep good employees, and we all know the reasons people leave. Stress and mental fatigue take a toll, other centers poach your star employees, or maybe that person who interviews so well turns out to be not so great once they’re under the headset. But staffing your center with employees you can be proud of doesn’t have to be a guessing game. With a plan in place for recruiting, hiring, retaining, and promoting employees, you can ensure that your center always has the right people in the right seats.

This course provides you with a comprehensive roadmap to writing job descriptions and associated policies, expanding and enhancing your candidate pool, putting processes in place that help you make the right hiring decisions, overcoming the challenges that lead to employee burnout and turnover, and developing your highest achievers into the next generation of center leaders.

Contact NENA’s Education Director, Ty Wooten, for more information or to host the course at your chapter event or agency.

National Emergency Number Association
Alexandria, VA
800.332.3911
P: 202.466.4911
Fax: 202.618.6370
www.nena.org