NENA Video Relay Service & IP Relay Service PSAP Interaction Information Document Now Available
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The NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction Information Document is intended to provide guidelines for PSAPs and recommendations to the FCC regarding:
- Emergency calls to 9-1-1 via Video Relay and IP Relay Services (or similar third-party entity)
- Effective relay of such calls to the appropriate Public Safety Answering Point (PSAP)
- Interaction between the caller, the Communication Assistants (CAs) and the PSAP Telecommunicators
   
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