| Archives | www.nena.org | May 27, 2014 |
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Free Sponsored Webinar: Next Generation QA: Best Practices, Emerging Standards, and Solutions Sponsored by NICE Systems Free! Click here to register! In this webinar, three public safety Quality Assurance (QA) experts will explore emerging standards, QA best practices, and QA solutions that will help PSAPs make a smooth transition to Next Gen. There are few places where quality service matters more than emergency communications. PSAPs routinely review calls to ensure they’re meeting high service standards and adhering to protocols (a process known as Quality Assurance or QA). Today this involves mainly voice calls. But as NG9-1-1 and public safety broadband come online, PSAPs will become the touch point for handling text-to-9-1-1, video, and a whole lot of sensors and data. In this complex environment, QA will be even more essential for identifying and closing knowledge gaps. Compliance will be another growing challenge as standards such as CALEA and APCO P33 gain momentum, and new APCO and NENA standards emerge. How will your PSAP meet the public’s high service expectations in the midst of such wide-ranging changes? The answer is Next Generation QA. Can't attend on the 4th? Register now and receive on-demand access to the webinar archive.
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