Archives | www.nena.org | April 29, 2014

Wednesday or On-Demand: 9-1-1 Customer Service Webinar

Customer Service: Takes Seconds, Saves Minutes
Wednesday, April 30 | 3 p.m. Eastern (live) or On-Demand
$50 (NENA Members) | $85 (Non-Members)
Click here to register!

This webinar is for all public safety communications employees, from telecommunicator to director. The training explains why customer service is necessary and serves as a guide to improve the individual telecommunicator’s customer service, as well as the center's as a whole. It focuses on our customers: the citizens, public safety responders and our coworkers. Helpful tips will be shared, including strategies for internal changes that can be made to positively affect customer service performance. Get the team together for this hour-long interactive presentation where you will:

Understand the importance of customer service and how it determines our overall performance
Learn a two-step process of writing and implementing a customer service policy
Gain a toolbox of tips and guidelines to improve customer service performance

Can't attend on the 30th? Register now and receive on-demand access to the webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.

National Emergency Number Association
Alexandria, VA
800.332.3911
P: 202.466.4911
Fax: 202.618.6370
www.nena.org