Archives | www.nena.org | March 17, 2014

From the NJTI Newsletter - The Washington State TERT Team's Philosophy of Service

As important as the physical and mental preparation is to the mission of a TERT team, the biggest hurdle in our mental preparation is to understand and work within our mission. The philosophy of the Washington TERT program is the philosophy of service.

When you arrive at a requesting/receiving PSAP, the question should not be, "What do you want us to do?" The question should be, "How can we serve you?" The spirit of service is different than the spirit of "fixing." As TERT members, WE ARE NOT THERE TO FIX THINGS. We cannot fix things. We can support them as they fix themselves, but we are not "fixers/" Our mission is to serve them and the communities they serve. We are there to support them in their PSAP's continuity of operations for the good of the community. It is critical to the success of the team that you understand this philosophy and the difference between serving and fixing. We are here to serve.

Visit the TERT website to continue reading and learn more about NJTI and TERT.

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