Coming Soon: SMS Text-to-9-1-1 Information & Planning Guide
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It is obvious that the ability to text to 9-1-1 is very desirable for deaf, hard of hearing, and speech disability citizens in our country, and its availability is overdue. A comprehensive SMS Text-to-9-1-1 Information and Planning Guide for Public Safety management will become available this week. This document provides information on topics including why SMS is being used for interim text for 9-1-1, PSAP training, public education, why Public Safety should implement SMS text-to-9-1-1 soon, how it works, planning for the service, including background and considerations, and how to request and implement the service. The Guide is expected to be available on several websites, including NENA’s nena.org, the FCC website, the National 9-1-1 Office website, and others. This Information and Planning Guide has been developed by a national stakeholder Service Coordination Group, with the objective of providing a common set of information on the subject, and avoiding multiple variations and confusion. Any questions can be directed to Roger Hixson.
   
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