The NENA PSAP Registry – Enabling Emergency Call Completion
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Although most people dial 9-1-1, there are circumstances where it becomes important, for recognized emergencies, to support access to PSAPs via their 24x7 numbers.
When PSAPs, commercial call centers, and telephone company operator services groups need to contact distant PSAPs to deliver emergency calls, the NENA PSAP Registry (NPR) supports those needs. PSAP personnel can access and search online for other PSAPs and their 24x7 contact numbers in the Registry, if they are registered as users. PSAP managers should make sure that their calltakers are registered on the NPR website before they encounter an emergency need to find a distant PSAP’s 24x7 number. Do that here.
When a centralized senior citizen, health care, or other personal services call center or telephone operator services group receives a call that becomes identified as an emergency situation, the Registry database Call Center product provides the info needed to identify and direct that call to the caller’s local PSAP.
Clearly, given the purposes of the NPR, this is a critical activity that all PSAP administrators should undertake, in order to support emergency call completion for their residents who use centralized call center services or who may call the telephone operator or a distant relative when they have a problem.
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