Reminder: Best Practices Checklist for Denial of Service Attacks Against 9-1-1 Centers
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"Every public safety Agency needs to be aware of these attacks," said NENA Education and PSAP Operations Director Ty Wooten. "They must take immediate action to report the attacks to the proper authorities we have in our recommended response. Most importantly, neither agencies nor personnel should pay the money that the callers are demanding. It will not make the issue go away, you will just set your agency or yourself to become a target again later."
Information continues to be received from multiple jurisdictions indicating the existence of ongoing attacks targeting the telephone systems of public sector entities. More than 200 such attacks have been identified to date. The perpetrators of the attack launched numerous phone calls against the target telephone network, tying up the system and preventing the agency from receiving legitimate calls. This type of attack is referred to as a TDoS or Telephony Denial of Service Attack.
As a result of a cooperative effort between Federal Authorities, public safety representatives, and commercial service providers, a checklist has been developed to provide you with information that will assist in the development of a continuity of operations plan for your agency.
Click here to view the checklist online or here to download a PDF copy.
   
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