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One such key relationship to highlight is the one with our manager - effectively communicating and influencing up requires careful planning and execution. This is a critical dynamic that is crucial to be an effective leader and impact all levels of an organization and/or all key stakeholders. Whether you work in a service, technology or sales driven organization, our ability to influence is vital to our success. The following tips are strategies for effectively communicating and influencing up, however, could be applied to all levels both internal and/or external to your organization.


Identify biases, assumptions and hot-buttons of your manager/leader
– Read him/her well; know what kinds of things keep him/her up at night; inquire about past experiences and track record, successes, lessons learned, challenges, concerns and triggers


Note his/her resistance, issues and concerns and uncover reoccurring themes
- Understand the reasons behind his/her decisions; appreciate the red flags and what they mean to your leader; present alternate options that may alleviate these concerns or themes; be aware of the areas of concern that are continuously raised and be proactive in your approach


Focus on key issues that resonate with him/her
– Feel their pain; speak their language; be sensitive to the things that matter most; display empathy and concern for what they are feeling and experiencing; don’t minimize, avoid or trivialize their concerns; use words that speak to the core of their fears and/or pains; offer solutions that address these areas


Leverage relationship you’ve established and nurture it in strategic manner
– Capitalize on the strong foundation that has been built; continue to earn respect and trust; provide support and resources that display your loyalty and collaboration; stay true to your word


Underscore your credibility and track record
– Play off your contributions and accomplishments; allow your history and credentials to be emphasized; create a strong bond focused around strengths and successes achieved; enhance rewards to be gained; showca
se and leverage your value through your success stories as well as lessons learned


Evaluate and prioritize options when faced with issues/challenges weighing risks & rewards
– Show careful planning and execution with detailed analysis of pros and cons; communicate clearly and concisely options to be considered with deliberate and methodical evaluation of each; spell out risks and rewards of each option; present a clear road map; conclude with a recommendation and suggestions for next steps


Nail your points
– Be concise, crisp and stay focused on those points; do not stray from your main message; don’t allow secondary conversations to distract from the main points; deliver message with ease, confidence and commitment; keep it simple; less is more


Capitalize on your strengths
– Stay in your areas of expertise and competence; focus on your subject matter expertise; seize opportunities that allow you to shine in your areas of strength; use skills and competencies to address obstacles, challenges or concerns


Initiate dialogue choosing right tone, right time and right message
– Have a specific and deliberate plan when initiating important discussions; timing is essential and should be selected carefully and strategically; know your manager/leader and deliver message in appropriate tone based on his/her needs and preferences; craft your message appropriately and tailor it to your intended audience; keep your tone neutral, objective and positive


Never lose your holding power
– Maintain your poise, polish and composure; showing vulnerability is not a bad thing, however, doing so selectively and appropriately is key; exuding the ability to deal with adversity, stress and change is imperative to displaying strong leadership skills as well as to be able to effectively influence; know yourself well enough to be aware of your hot buttons and triggers for stress; develop emotional intelligence competencies – self awareness, self management, social awareness and relationship management; being aware of your own needs is equally critical as knowing your audience


Gain commitment with confidence and command
– Establish trust, earn respect and gain loyalty; your experiences and accomplishments will represent you well earning a following and commitment; actions speak louder than words as the saying goes – your actions will give greater power to your words; believe in yourself and your manager/leader will as well


Use your influence wisely across all levels with all contacts and key stakeholders
– Relationships are the essence of a successful career both within your organization as well as outside of your organization within your industry, field and community; appropriately infiltrating your relationships to help advance the organizations goals takes sincerity and authenticity; identify your key stakeholders and be sure to focus on their needs; communicate with all your contacts as a source of information, resources and assistance as appropriate; be mindful, selective and strategic in your requests; be generous with your knowledge, resources and time; always give back and carry your influence in a manner that leads to win-win outcomes


Present solutions, solve problems and impact results
– Maintain positive exchanges; be a problem solver, not a problem identifier; raise issues after you’ve thought through differing scenarios offering options, pros/cons, and thoughtful solutions ; focus on results and desired outcomes; focus on being a problem solver and truly making a difference, impacting results



About the Author
:


Rita Allen
is the President of Rita B. Allen Associates a provider of career management/talent management consulting and coaching services located in Waltham and can be reached at 781-890-6803 or
rita@ritaballenassociates.com. Her website is: www.ritaballenassociates.com.

 

A Case for Health

More than 109 million Americans report having at least one of seven chronic diseases, which include cancer, diabetes, hypertension, stroke, heart disease, pulmonary conditions and mental disorders1. This translates into 162 million cases each year and $1.3 trillion spent annually on these diseases1. Of this cost, $1.1 trillion or 85% accounts for lost productivity at the workplace and an additional $277 billion is spent on treatment1.

If the past is a guide, by 2023 there will be an estimated 42% rise in the number of cases of the seven chronic diseases1. This could lead to $4.2 trillion in treatment costs and lost economic output1. While part of these costs go directly to medical care, the lost productivity is composed of lost workdays (absenteeism) and presenteeism. Presenteeism is the complement of absenteeism. It is defined as lost productivity when employees are at work but their performance is below par due to any kind of physical or mental illness. Employees may show up, but are not able to perform their job function with maximum efficiency.  Some examples that may influence presenteeism include back pain, arthritis, allergies, depression and relationships both within and outside the office that affect an employee’s ability to focus.

The question is, how do we increase productivity to increase yield and decrease business costs? Major factors that affect productivity include attitude, health, environment and technology, employee relationships and downsizing2.  By providing employees with the correct tools – whether it is nutrition, fitness or needed technology, employers have the potential to directly affect the first 4 out of these 5 factors and save on annual costs. In this article, we will discuss how nutrition, fitness and work/life balance can be addressed to promote productivity.

Eat your way to increased productivity.
The body runs on fuel derived from the foods and beverages we choose. Employees make multiple decisions each day about the foods and beverages they wish to consume and each bite can serve to enhance or detract from health and productivity. Choosing not only the right foods, but also the correct portion sizes and combination of foods can translate into improved focus, concentration and energy in the workplace. This is accomplished by stabilizing sugar levels (or glucose) in the bloodstream to provide a steady release of energy in the body to help an employee stay focused. The goal is to abandon spikes and drops in energy that may hinder performance. Eating high sugar food items such as candy bars are often abundant in vending machines, or consuming high calorie, high fat food items such as pastries, cakes, muffins and sweet coffee treats, often found in the local work kitchen or fast food lunch joint, can drain energy levels leaving employees lethargic and unable to concentrate.

To improve energy and avoid that mid-afternoon slump, employees should be encouraged to trade high fat and/or sugary choices such as candy bars, soda, chips and other refined carbohydrates for more nutritious, better balanced choices. Employees who choose yogurt, low sugar granola bars, low fat cheese with whole grain crackers, vegetables with hummus or peanut butter with an apple will experience more balanced sugar levels and help keep energy levels stable and stay full longer and maintain optimum focus.

Pump Up Productivity with Fitness.
Planned exercise on most days of the week can improve time management and mood which may support a more positive and creative work environment, as well as improved concentration and energy3. All of these can lead to higher quality work. It is important to incorporate all aspects of fitness including flexibility, cardiovascular exercise and strength training into a workout routine for overall wellness. A combination of these three components work together to relieve stress, improve strength, boost endurance of the heart and lungs, elevate mood, alleviate fatigue and reduce tightening or tension of muscles that may lead to headaches, neck aches and backaches4,5,6.  Encouraging employees to schedule their workouts in an appointment book, take important "wellness breaks" and educating them about simple stretches that can be done at their desk can help them to stay motivated to be physically active and improve health.

Stress Less - Achieving Work / Life Balance.
Increased stress can translate into a lowered immune response, high blood pressure, and restless nights – all of which can influence an employee’s presenteeism and absenteeism. Direct effects of stress may also lead to low energy levels, poor decision making, tardiness, illness, burnout, decreased productivity and problems with relationships4. Finding a work / life balance that can help to reduce stress is crucial to the healthy, happy and productive atmosphere that individuals strive for.  Eating well and exercising are two key factors to help alleviate stress levels, but adequate sleep, at least 7 hours each night, can also help to reduce the risk of chronic diseases like diabetes, heart disease and obesity7.

Finding time in the day to recharge, clear the mind and relax can give an employee a fresh outlook on a project and improve work output and quality. A few ways to help deal with stress include teaching employees to establish goals and priorities, scheduling the week (and include exercise!) and communicating effectively and efficiently with both co-workers and personal relationships. Efficient communication involves being direct, managing calls and emails, and being proactive.

Several factors can promote productivity in the workplace and decrease the associated preventable economic costs. Educating your employee population about how and when to make changes can positively impact employee health, office morale and thus lead to higher quality work, increased output and reduced company costs. Providing the right tools, environment and education in the workplace can empower employees to not only make important decisions regarding their health but also potentially reduce the presence of absenteeism and presenteeism. Employees drive a business and employers who maximize health and wellness in the workplace have the potential to maximize profits while improving employee satisfaction.  It is a win-win for all!


1 DeVol R, Bedroussian A, et al. "An Unhealthy America: The Economic Burden of Chronic Disease -- Charting a New Course to Save Lives and Increase Productivity and Economic Growth". Milken Institute. October 2007. Last Accessed on April 11, 2011 at: http://www.milkeninstitute.org/publications/publications.taf?function=detail&ID=38801018&cat=ResRep

2 Stringer J Ph.D. "5 Factors That Affect Your Employee's Productivity." National Business Research Institute, Inc. 2007. April 17, 2011 <http://www.nbrii.com/blog/5FactorsThatAffectYourEmployeesProductivity.aspx>.

3 Netz Y, Dwolatzky T, Zinker Y, Argov E, Agmon R. "Aerobic fitness and multidomain cognitive function in advanced age".  International Psychogeriatrics  2011: 23(1) 114-124

4 Toker S, Shirom A, Melamed S, Shapira I, Berliner S. "The Association Between Burnout, Depression, Anxiety, and Inflammation Biomarkers: C-Reactive Protein and Fibrinogen in Men and Women". Journal of Occupational Health Psychology. 2005: 10 (4) 344 - 362.

5 Kietrys D M, Galper J S, Verno V. "Effects of at-work exercises on computer operators." Work: A Journal of Prevention, Assessment and Rehabilitation. 2007: 28 (1) 67-75.

6 Rot M A H, Collins K A, Fitterling H L.  "Physical Exercise and Depression". Mount Sinai Journal of Medicine. 2009: 76 204-2214.

7 Shankar A, Syamal S, Kalidindi S. "Insufficient Rest or Sleep and Its Relation to Cardiovascular Disease, Diabetes and Obesity in a National, Multiethnic Sample." PLoS ONE. 2010:  5(11): e14189.

Teaser: Maximize profits and reduce economic business costs by increasing productivity in the workplace. With the right combination of tools, you can improve employee health and satisfaction and reduce company medical costs and dollars lost in absenteeism and poor performance.

About the Author:
Debra Wein, MS, RD, LDN, CSSD, NSCA-CPT-D, CWPD is an internationally recognized expert on health and wellness and has designed award winning programs for both individuals and corporations around the world. She is president and founder of Wellness Workdays, Inc., (http://www.wellnessworkdays.com/) a leading provider of worksite wellness programs. In addition, Debra is the president and founder of partner company, Sensible Nutrition, Inc. (http://www.sensiblenutrition.com/), a consulting firm of RD's and personal trainers, established in 1994, that provides nutrition and wellness services to individuals. Debra has nearly 20 years of experience working in the health and wellness industry. Debra's interests include bringing the latest developments in nutrition, fitness and wellness to her clients and anyone who will listen. Her goal is to inspire individuals to make simple and positive changes in their lives that improve their health. Debra has worked closely with a variety of clients, including individuals, athletes, celebrities, CEO's and private corporations.

 
MEMBERSHIP/MEMBERS IN THE NEWS


The council’s 14 members represent a range of TIAA-CREF institutions (i.e., higher education, service organizations, research, etc.).  The DCAC was formed in 2007 and serves as a forum for the exchange of ideas and information related to TIAA-CREF's plans and services.

Road Scholar is the world’s largest non-profit provider of educational travel programs for the mature travel market, with nine offices and programs in 90 countries.

Congratulations Patti!

 

The John D. Erdlen Scholarship is awarded to the outstanding scholarship applicant. The scholarship is for $3000 is awarded to a full-time undergraduate or graduate student at an accredited college or university. In addition to the award the recipient also receives a one-year NEHRA student membership. The Erdlen Scholarship can be received by a previous scholarship winner.

The Future Stars in HR Scholarship is awarded each year to a deserving full-time undergraduate or graduate student at an accredited college or university preparing for a career in human resources. This award is in the amount of $2,500.

Application information is available by CLICKING HERE. All applications and required attachments must be received at the NEHRA office no later than September 6, 2011. Final applicants will be interviewed by the NEHRA College Relations Committee and winner will receive their award at the NEHRA Annual Awards Breakfast on September 22, 2011.


Applications should be sent to:

Northeast Human Resources Association

Future Stars in HR Scholarship Awards

303 Wyman Street, Suite 285

Waltham, MA 02451

 
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If you are not already a member of LinkedIn, you will need to follow the easy steps to create your profile. Once your profile is completed you can follow the steps below to become a member of the Northeast Human Resources Group.

  • Find the tab for "Groups" on your home page and select "Group Directory."
  • Use the search function in the upper right and type in "Northeast Human Resources Association."
  • Click on "Join this Group."
  • This will bring you to a description of the group and you will be asked to make selections about your preferences for display the group logo on your personal page.
  • Enter a contact e-mail address, a digest e-mail address, delivery frequency, announcements and messages.
  • Once you have made these choices click the button "Join Group."
  • Your message will come to the NEHRA Group Administrator to verify membership and approve you for the group.

To Join a Community Forum Subgroup on LinkedIn

  • Once you are a member of the Northeast Human Resources Group, select "Subgroups."
  • Select all the groups you are interested in joining.
  • Your request goes to the NEHRA Group Administrator for approval.
  • You will receive a message that you are a member of this subgroup and you can begin to read and post information on the Subgroup page.

Current NEHRA Subgroups

  • Learning and Development Community Forum
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  • Consultants Community Forum
  • Small Business HR Community Forum
  • HR Technology Community Forum
  • Talent Acquisition Community Forum
  • Flexible Workplaces Community Forum
 

It will also ensure that your information is correct in the Member Directory. Once you log in, go to the "About NEHRA" tab and select Membership Directory and then click on Update my Membership Profile. 

While you are updating your profile, you might want to consider joining one of the Community Forums or adding your name to one of the Listservs. An updated profile and connecting to one of the NEHRA Communities is a great way to maximize your membership and create your personal network.

If you need help with this process please do not hesitate to contact Carole Edson, Director of Membership, at cedson@nehra.com.

 

 
Liz's email address is epicardi@nehra.com.
 
CAREER CENTER
For just an additional $150, your job posting from NEHRA's Career Center will be listed exclusively in both feature spots. This eNewsletter is sent to all 3,000 NEHRA members, and the "Job of the Week" highlight on NEHRA's homepage is a one-week online feature.

For more information or to sign up for this opportunity, contact the NEHRA office today at (781) 235-2900 or via email at info@nehra.com.
 
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