| September 2010 | Past Issues | Advertise |
October 7 & 8 - Chief Service Officer Summit in Boston
Talent management has a huge impact on customer satisfaction, with HR playing a key role in ensuring an effective service workforce. Join us to learn from a stellar lineup of executive presenters, headlined by Robert Stephens, Founder, The Geek Squad, and Chief Technology Officer, Best Buy. His keynote address focuses on building a customer-service oriented culture that extends into a company's entire eco-system. Other presentations include: "Service Partners in Workforce Management: Collaborating with HR to Ensure Employee Engagement," by Pitney Bowes executives who provide a roadmap for HR and service leaders to work together to impact customer satisfaction and overall service goals. "A Connected Service Oriented Culture" will feature JetBlue, elaborating on steps that can be taken to infuse a customer-centric culture across the organization. HR executives are invited to apply for a complimentary pass* by clicking HERE. Questions? Please contact Bill.Burns@Aberdeen.com or call 617.854.5377. |
|
Print this Article 303 Wyman Street, Suite 285, Waltham, MA 02451-1253 |
 |
