IPRA Today
Illinois Park and Recreation
|
NEWS YOU CAN USE
Over 40 teams participated in the Annual Lifeguard Games hosted by the Facility Management Section. See below for results from this year's team and individual event competition. PROFESSIONAL DEVELOPMENT
Date: Aug. 30, 2011 - 10-11 AM (.1 CEUs) Participants will understand methods to partner with outside organizations to efficiently expand programs and will learn to join forces to provide more physical activities and healthy food options in an attempt to change policy and prevent obesity. Date: Sept. 1, 2011 - 9:30 AM You will have the opportunity to select from three options during each session as well as participate in an interactive keynote presentation on the six degrees of special recreation. Participants that attend the full day workshop will receive .55 CEUs. Date: Sept. 8, 2011 - 10:00 AM - 11:30 AM Speaker: Dennis Snow, Snow & Associates, Inc. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another "flavor of the month" program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Dennis learned, lived and taught during his 20 years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to "hardwire" service excellence into an organization’s culture. Participants will learn: •The behaviors that will define your organization’s service culture. •Hiring processes that ensure that service-oriented individuals are recruited and selected for employment. •New-hire and ongoing training practices that reinforce your organization’s service culture. •Effective communications strategies that keep employees focused on the customer experience. •Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making. •Accountability processes that ensure that service excellence is non-negotiable. Date: Oct. 5, 2011 - 9:00 AM Presented by: Mike Rusin, JD/Firm President and Managing Partner of the Workers’ Compensation Department , Rusin Maciorowski, JD-Northwestern University School of Law and Jeff Powell, JD/Associate-Valparaiso University School of Law Learning Outcomes: • Participants will learn how the changes affect the cost of workers’ compensation claims. • Participants will learn how employees will be affected if they have a workers’ compensation claim. Date: Oct. 13, 2011 - 9:00 AM Learning Outcomes: Participants will learn and be exposed to practical tools that can be implemented at any level of the organization to improve performance. Participants will participate in a variety of group and individual exercises that will build the foundation for performance excellence. Presented by: Rick Hanetho, Executive Director, Northbrook Park District and Chuck Trongnetpanya, Director of Information Technology, Northbrook Park District CALENDAR/UPCOMING EVENTS
JOB OPPORTUNITIES
Full Time Maintainer III Centennial Park, Munster, Indiana Supervisor of Buildings & Grounds, Glenview Park District Athletic Field Specialist, LISLE PARK DISTRICT Director of Financial Services, Forest Preserve District of Kane County Full Time Superintendent of Parks & Planning, Elk Grove Park District RESOURCES/SURVEYS
To view a recap of the survey results, click here. To view the full survey results, click here. Do you have a question you'd like us to ask our members? Do you need insight on an issue or policy question? IPRA will conduct monthly surveys and will share the results with you. Please email Jan Arnold with your question. |
