Don't miss this feature, and many more in the latest issue of CAR WASH Magazine, hot off the press!

I always tell people to do two things when they sell a business. First, take the highest offer. Second, get as far away from the business as you can, as fast you can. 

Hiring and inspiring the right employees is still absolutely central to delivering great service. But it’s also important to align systems and technology with customers’ desires—even before these desires are voiced.

Most product and service disasters occur when we create things people "should" want rather than what they do want. Increasingly, the secret to success is collaboration – creating new offerings with our customer rather than for our customers.

There are five words that every customer hates with a passion: "That is not my responsibility."

In a time when water is becoming our most valuable commodity and water restrictions are the norm rather than the exception, some businesses are trying to do their part to find a solution rather than contribute to the problem. Papa’s Car Wash in New Braunfels is an example of one such business.