As a small-business owner, you are especially vulnerable to bad publicity. Fortunately, the most uncomfortable interactions with customers may prove to be your greatest opportunities for building customer loyalty.

Companies that successfully influence behavior on the job expand their training initiative to include multiple strategies aimed at personal, social, and environmental influences.

A company Facebook profile that incorporates these seven tips can help you rank higher in search and get your business more visibility.

We thought we had a great name and logo for our company. But we made three simple--and costly--mistakes.

"We’ve had customers say going through our car wash is like going to Disney World," owner Troy Montpetit says. Singling out that customer comment shows the evolution of the car wash.

Todd Gall of Bakersfield’s car wash business will extend to Tulare. Located at the Plaza Del Lago shopping center, Surf Thru Express Car Wash will be the sixth and latest location for the Kern County businessman, who already owns locations in Bakersfield, Fresno and Visalia.

In about three more weeks, patrons of the Class Act Auto Wash will not only be able to wash their cars, they’ll be able to wash their dogs.

Salisbury Township residents who like to keep their cars clean now have a new place in the nearby area to do just that.