I turned 54 a couple of weeks ago. That makes me more than old enough to remember the frenzy to automate virtually every business process in the nineteen-eighties and -nineties. What cracks me up thinking about those days is the mantra, repeated a hundred times a day: "Garbage in, garbage out." Before you automated a process, every business analyst and programmer told us, it had to be a sensible process on its own. Read more here