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November 27, 2014
 
 

Upcoming Webinars - ChamberU

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The Winnipeg Chamber of Commerce and Modern Earth Web Design are presenting a new webinar series that will run live from 12:00 - 12:45pm every Wednesday. 
 
The Importance of Customer Service
Did you know that a 2% increase in customer retention has the same effect on profits as cutting costs by 10%? When a customer leaves your business feeling upset, angry or even satisfied, but not wowed, the chance of that customer coming back is low. You not only lose revenue from the unhappy customer, you lose out on potential customers who hear about the negative experience. Great customer service, delivered consistently, happens when a strong customer service strategy is in place. Learn the full impact of mediocre or poor service on the bottom line, how employee engagement and excellent customer service are intricately related and the four key components to developing a strong customer service strategy. 
Date: December 3, 2014
To register or learn more, click here   
 
Twitter 
How can 140 characters help your brand? Twitter is now eight years old and showing no signs of losing relevancy. How do you get started? What should you use Twitter for? Explore the Twitterers with us and learn to tweet with confidence.
Date: December 10, 2014
To register or learn more, click here   
 

 

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