ACI-NA Centerlines Live

Welcome to the 2016 ACI-NA/World Annual Conference and World Annual General Assembly! We are very excited to have you with us in Montreal this week. For those of you following along at home, our Centerlines LIVE daily newsletter will keep you up to date on the largest "for airports, by airports" gathering in the world.

As you know, ACI-NA’s mission is to "advocate policies and provide services that strengthen the ability of airports to serve their passengers, customers and communities," and to provide consistent value to the industry. One way we do this is by organizing high-quality conferences to educate members on the latest topics, and provide a forum for the sharing of ideas and best practices and significant networking opportunities. Every year we strive to put together the best conferences in the industry, and we look to our own members for inspiration.

New for this year’s conference, ACI-NA has implemented Sustainable Conference Guidelines developed with our Environmental Affairs Committee to help us continually improve our conferences to ensure they are economically robust, environmentally friendly, and socially responsible – all while providing excellent programming. These guidelines not only describe what ACI-NA has been doing for many years, but also outline additional steps we hope to take in the future as we incorporate sustainability into our operations.

ACI-NA is excited to announce that for the first time we have launched a carbon offset program for the Environmental Affairs Workshop attendees' air travel! Thanks to our generous sponsors C&S Companies and Haley Aldrich, we were able to purchase enough carbon offsets to cover the emissions from the flights of over 400 attendees. We are also excited to partner with San Diego's The Good Traveler program to facilitate this initiative.

We look forward to seeing you today!

Kevin M. Burke
President and CEO, ACI-NA

Paradies Lagardere
Telrad Networks
Sunday's Agenda at a Glance

7:30 a.m. - 7:00 p.m.: Registration (Level 1 Palais Passage)
8:00 a.m. - 9:00 a.m.: Continental Breakfast
9:00 a.m. - 5:00 p.m.: Committee Meetings and Pre-Conference Workshops (see agenda for details)
12:00 p.m. - 1:00 p.m.: Lunch
1:15 p.m. - 4:30 p.m.: Canadian Open Board & Membership Meeting 
3:00 p.m. - 5:00 p.m.: Press Office Open
5:00 p.m. - 7:00 p.m.: Exhibition Hall Grand Opening 

Yesterday's Happenings

Transportation Security Administration (TSA) Administrator Neffenger spoke to the ACI-NA/ ACI Europe Joint Board Meeting about collaboration with airports to enhance efficiency and security.

Many attendees participated in issue-specific workshops, committee meetings, and conference educational sessions.  

This conference provides innovative networking opportunities, enabling attendees to catch up with old friends while making new connections.

Meet Your Keynotes

Peter Bergen
CNN National Security Analyst/Author

One of the few Westerners to interview Osama bin Laden face-to-face, Peter Bergen is a print and television journalist, documentary producer, and the author of four books, three of which were New York Times bestsellers and were named books of the year by the Washington Post. The books have been translated into 20 languages. He is the director of the national security studies program at the New America Foundation in Washington, D.C.; a fellow at Fordham University’s Center on National Security and CNN’s national security analyst. He has held teaching positions at the Kennedy School of Government at Harvard University and at the School of Advanced International Studies at Johns Hopkins University.

Bergen has reported on al-Qaeda, Afghanistan, Pakistan, counterterrorism, homeland security and countries around the Middle East for a range of American newspapers and magazines including the New York Times, Los Angeles Times, Foreign Affairs, The Washington Post, Wall Street Journal, The Atlantic, Rolling Stone, TIME, The Nation, The National Interest, Mother Jones, Newsweek, Washington Times and Vanity Fair. He is a contributing editor at The New Republic and writes a weekly column for His story on extraordinary rendition for Mother Jones was part of a package of stories nominated for a 2008 National Magazine Award. He has also written for newspapers and magazines around the world such as The Guardian, The Times, The Daily Telegraph, International Herald Tribune, Prospect, El Mundo, La Repubblica, The National, Der Spiegel and Die Welt. And he has worked as a correspondent or producer for multiple documentaries that have aired on National Geographic, Discovery and CNN. Bergen has a M.A. in Modern History from New College, Oxford University.

Community Outreach Programs; Make Your Airport an Inclusive Representative of its Community

ACI-NA Honors Vancouver’s Richmond with Visionary Leadership Award:

During the annual ACI-NA Board of Directors and Commissioners Leadership Dinner, ACI-NA announced that Craig Richmond, President and CEO of Vancouver Airport Authority, was named the first recipient of the Excellence in Visionary Leadership Award. The award was announced during the 2016 ACI-NA/World Annual Conference and World Annual General Assembly in Montréal. "In today’s complex environment, running a modern and competitive airport is no easy task," said ACI-NA President and CEO Kevin M. Burke. "Craig’s distinguished leadership and commitment to the aviation industry drives an innovative and engaging business strategy that benefits Vancouver’s workforce, passengers, and community. ACI-NA is pleased to recognize Craig’s important contribution to North American airports with this award." Read more >>


Under Construction
This year's 160 exhibitors are stepping up their booth game ahead of tonight's exhibit hall grand opening!
Airport Lounge Development
Paradies Lagardere
Join the Twitter Conversation

Be sure to tweet comments and photos leading up to the 2016 ACI-NA/World Annual Conference/World Annual General Assembly. Mention@airportscouncil and use the hashtag #airports16

Download the 2017 Conference Mobile App

To enhance your conference experience, we are excited to introduce the ACI-NA Conferences app! 

Available to all registered attendees, the ACI-NA Conferences app engages attendees and gives them the latest annual conference information on their smartphones and tablets. Search the participant list, connect with attendees, customize your agenda, and much more. This year’s mobile app is sponsored by The Hudson Group.

Get the app now by clicking on one of the links or search
"ACI-NA Conferences" in the App Store or Google Play.

Once downloaded, your login for the app is:
Username: Email used to register for the annual conference
Password: airports

Thank You to the 2017 Annual Conference Sponsors


2017 Agenda Highlights

Check out the full 2016 ACI-NA/World Annual Conference/World Annual General Assembly agenda here

Crisis Communication – the World Is Watching: The public’s fascination with aviation, a global news cycle that never ends, and the emergence of the citizen – or passenger – journalist have complicated traditional airport crisis response plans. Facing an incredible challenge like never before, airports must respond quickly and effectively to security incidents, accidents and other disruptions while maintaining public confidence to strengthen their reputation. Take advantage of this opportunity to learn from airport CEOs who have successfully led their airports through crisis in the middle of a media storm on issues that command international attention.

How Digital Is Transforming the Airport Industry: In the global marketplace, the most successful airports have embraced "business intelligence" to help improve the passenger experience, maximize operational efficiency and increase revenue. Passengers are constantly connected with smartphones, and as such, passengers are demanding an increased level of personalized service. Adopting a digital approach can be used to optimize and increase capacity of existing facilities and lower operational expenditure. Make sure you are taking advantage of your data to better serve your customers, avoid disruptions and increase revenue. 

Breaking Down the Silos in Safety: Airports are complex operating environments involving multiple stakeholder groups--airlines, general aviation, ground handlers, terminal tenants, air navigation service providers and airport staff. Although safety is a top concern for all of these groups, in most cases each of them brings their corporate cultures, policies, procedures, training programs, and performance metrics with them to the airport. How can airport operators and their stakeholder partners work to break down these "silos" and make their safety programs more effective and holistic? In this session we’ll discuss some of the cross industry initiatives that key operator groups are undertaking to do this. 

Respond to New and Emerging Security Threats: In responding to dynamic security challenges, airports work on a daily basis in close coordination with regulators and security authorities such as TSA and the Canadian Air Transport Security Authority. Considering the evolving threat environment, it is essential to leverage industry/government partnerships, work collaboratively and assess what countermeasures and technologies may be necessary to respond to threats while working to maximize efficiency. Innovation is critical given the unique geographic and operational differences between airports. This session will provide an opportunity to gain a global view from ICAO and talk directly with senior TSA and CATSA representatives about strategies to enhance the security of the aviation system.

2017 Annual Conference Reading List

The latest issue of Centerlines, ACI-NA’s flagship magazine, hit mailboxes a couple of weeks ago. Each topic and article was carefully selected to position 2016 annual conference attendees ahead of the curve. Read the articles below or stop by registration to pick up a copy! 

Shattering the Glass Ceiling – A Look at the Industry’s Leading Women: Women in today’s airport industry are flying higher, thanks in part to an inspiring generation of women who are leading their airports into the future.

Building for the Future with an Eye on Customer Service: Airports must take special care to ensure a positive passenger experience during construction.

Weathering the Advancing Storm: Airports rely on experience, technology, and communications as winter conditions approach.

An Airport Full of Joie de Vivre: A transformed airport is the venue for the 2016 ACI-NA/World annual conference and ICAO assembly.

Use Data to Make a Difference: Leverage data from airport economic impact studies to help win public support for projects and initiatives.

Airport SecurityAviation security and TSA have been under increased scrutiny lately, and updated security measures are here.

Improving Passenger Screening Time: CVG’s security screening process sees a complete overhaul.

Telrad Networks
Airport Lounge Development



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