ACI-NA Centerlines Live
Thank You, Sponsors!
Greetings ACI-NA Colleagues:

On behalf of the Long Beach Airport team, it has been my privilege to welcome you to sunny Long Beach, California. After nearly a year of planning and working alongside ACI-NA, we are so pleased to have you in our city.

ACI-NA’s Annual Conference & Exhibition is the premier event for the leadership of North America’s airports. In addition to unparalleled networking opportunities, this conference has provided attendees with the chance to explore the latest trends in airport management and operations through interactive programming and the award-winning exhibition hall. 

I hope you have enjoyed our wonderful city.  

Bryant Francis
Long Beach Airport

7:30 AM – 5:45 PM      Registration and LGB Welcome Desk (Exhibit Lobby)
7:30 AM – 5:45 AM      Exhibit Hall Open (with Continental Breakfast from 7:30 AM to 9:00 AM)
8:00 AM – 9:00 AM      Continental Breakfast (Promenade Ballroom Foyer)
9:00 AM – 10:30 AM    General Session 2 with Marshal Cohen and Downes Award Presentation (Grand Ballroom)
10:30 AM – 11:00 AM  Airport Membership Meeting (Show Floor Classroom; ACI-NA Airport Official Representatives Only)
10:30 AM – 3:00 PM    Exhibit Hall Open (with Lunch from 11:30 AM – 1:00 PM)
11:00 AM – 3:00 PM  Solution Showcases and Exhibit Hall Classroom Educational Sessions (See Agenda for Details)
3:15 PM – 5:15 PM       Education Sessions (Room 104A)
5:30 PM – 6:15 PM       Chairman’s Handoff Reception (Room 104B)
7:30 PM – 10:00 PM     Closing Night Event (Pacific Ballroom)
Keynote Session with Dr. Travis Bradberry

You may know your IQ, but do you know your EQ? Dr. Travis Bradberry, the pioneer behind the ‘emotional intelligence’ (EQ) metric, says that maintaining a high EQ can help people both personally and professionally and is a better indicator of life successes. 

In his engaging and eye-opening keynote address on Monday, Bradberry, co-author of Emotional Intelligence 2.0 and co-founder of TalentSmart, defined emotional intelligence for ACI-NA members and explained its importance. 

In non-clinical terms, emotional intelligence is the interaction between emotion and reason. For some, the pathway between these two areas of the brain is a superhighway with no obstacles. For others, it’s a rutted, bumpy road. But there’s hope. By mastering four core skills, according to Bradberry, people can harness their emotions and channel behaviors appropriately.
1) self-awareness (recognize behavior to change)
2) self-management (channel the behavior wanted)
3) social awareness (read and respond to others by focusing on them)
4) relationship management (mastering the first three) 

The business implications of possessing a strong EQ are significant. Sixty percent of job performance is impacted by EQ. In addition, a staggering 90 percent of top performers are high in emotional intelligence. Therefore, recognizing and promoting an individual with a strong EQ will further strengthen one’s core team and continue to build a strong company culture. The key, says Bradberry, is practice. The skills need to be habitual in order to be developed. Lean into the discomfort and practice the behavior. 

ACI-NA President and CEO Outlines State of the Industry

During his annual State of the Industry Address, ACI-NA President and CEO Kevin Burke outlined a new vision for airports based on enhanced collaboration between U.S. and Canadian airports and continued advocacy to advance airport priorities. Read his remarks here >>

 10 North American Airports Achieve Airport Carbon Accreditation
Ten North American airports achieved certification under the Airport Carbon Accreditation since ACI-NA joined the program in 2014 and were recognized for their achievements during a ceremony at the 2015 ACI-NA Annual Conference and Exhibition.  Airport Carbon Accreditation recognizes airport efforts to manage and reduce their CO2 emissions through independent assessment and verification.  "As North American airport participation in the Airport Carbon Accreditation program grows, ACI-NA applauds the significant steps airports are taking to be leaders in environmental stewardship," said ACI-NA President and CEO Kevin M. Burke.  "I applaud these early adopters who have committed to lowering their carbon footprints and becoming better partners in the global aviation system.  By achieving the ambitious goals of Airport Carbon accreditation, these airports are setting our industry on a path toward continued success in innovation and sustainability." Read more >>

Thinking Beyond Traditional Air Service

The last eight years have been difficult for many airport communities in retaining existing air services as airlines consolidated, exercised capacity discipline and changed aircraft types. Therefore, it seems appropriate that the ACI-NA Conference would kick off Monday morning with an educational session covering some new options for airport directors to consider. 

Surf Air, a membership-based airline, sells no tickets. Instead, they sell memberships, and with these, travelers can fly unlimited on a private aircraft to and from airports served in California. According to Mac Kern, vice president of commercial planning, Surf Air, members have access to a proprietary booking system and a private terminal building. While this model is geared toward the business professional and flies mainly between Southern California and the San Francisco Bay Area, the company is diversifying destinations for its members and also has a few high-end leisure destinations. While currently serving only California, the company is looking to expand outside the state soon. 

Christina Cassotis, CEO, Allegheny County Airport Authority, is no stranger to wrangling with challenges as an airport professional. In her position, she oversees Pittsburgh International Airport and is successfully leading a transition from a mega-connected hub to an O&D facility. The airport needed to position itself so rates and charges were competitive, and that required outside-the-box thinking.  Her first task was to create a cohesive staff consisting of team players who understand why the airport considers air service such a high priority and how each of them contribute to the overall success. According to Cassotis, all 400 employees, no matter their title or job, are brand ambassadors to the larger community around the airport. When everyone understands what the airport is doing and why, it’s more effective.

OneJet is one of Pittsburgh’s partners. They provide nonstop flights to regional smaller volume markets. Matt Maguire, president and CEO, says there is a tremendous opportunity out there to do this. The airline sells tickets through regular channels and operates from main terminals. Passengers enter through normal gates and arrive at a full check-in lobby. For airports like Pittsburgh interested in this type of service it’s important to note that the fee structure needs to be flexible for a seven-seat aircraft. 

Rise of the Drones - What Do Unmanned Aircraft Systems Mean to You?
With over 1 million drones expected to be sold this holiday season, airports must accept that drones are here to stay. Drone use varies from professional endeavors to extreme hobbyists. So how does the industry regulate them? Aviation leaders met on Monday at the 2015 Annual Conference and Exhibition to discuss the next steps regarding small unmanned aircraft systems (UAS). The leaders agreed that U.S. and Canadian airports must be active in working to ensure that rules and safety initiatives are adopted and enforced to eliminate the risks associated with drones. 

Taking Flight: The Latest from the Aircraft Manufacturers
It was standing room only for the session from Airbus and Boeing yesterday, when representatives unveiled the latest products in progress. Daniel Cohen-Nir, senior airport director, programs and environment affairs, Airbus Americas discussed the company’s A320 family. The demand for these aircraft was so high in the North American market the company recently opened a production facility in Mobile, Alabama to help fulfillment. The first aircraft will be completed in nine months and delivered to JetBlue. The A320neo (new engine option) is the latest innovation by Airbus and will be 20 percent more efficient than the 320 that’s currently being delivered.

Karen Dix-Colony, lead engineer, Boeing Airport Compatibility Engineering, discussed Boeing’s 777 program which includes the 777-9x and 777-8x. Dix-Colony and her team have been meeting with airport regulators since 2012 to discuss airport compatibility for the 777x in order to assist airports with their design decisions. The 777-9X will have an all new composite wing, with a new system of a folded wing tip. 

Both panelists acknowledged that planes are not getting smaller. According to Cohen-Nir, the number of flights may be decreasing but passenger capacity is increasing. Airports should prepare.
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Meet Your Keynotes
Keynote Speaker
Chief Industry Analyst, The NPD Group

Marshal Cohen, chief industry analyst of The NPD Group, Inc., is a nationally known expert on consumer behavior and the retail industry. He has followed retail trends for more than 30 years at NPD as the head of leading fashion and apparel manufacturers as well as major retailers. As part of his work at NPD, Marshal leads many top firms in long-range and strategic planning sessions. He often utilizes motivational presentations to help launch corporate goals and kick-off meetings. Marshal is the author of two books, Why Customers Do What They Do (2006) and Buy Me! How to Get Customers to Choose Your Products and Ignore the Rest (2010).
Today's Aviation Headlines

Just because you’re at a conference doesn’t mean the world stops. Centerlines LIVE will continue providing the latest industry news while Centerlines Today is on hiatus.  This section will feature the latest industry news so you don’t miss a beat while networking with old friends and new connections.

ACI-NA salutes the carbon reduction efforts of 10 airports: ACI-NA today applauded the 10 Canadian and U.S. airports that have achieved certification under the Airport Carbon Accreditation program. Read more >>
U.S. airports lead the world in offering connections: The U.S. is home to eight of the 10 most connected airports in the world, a dominance driven in large part by the wave of consolidation that has swept the airline industry in the past seven years, according to a new report. Read more >>
Bahamas airports reopen after Hurricane Joaquin departs: All airports in the Bahamas Out Islands reopened as Hurricane Joaquin moved away from the Bahamas late Friday. Airports include those on Exuma, Eleuthera, Abaco, Andros, Cat Island, Berry Islands Bimini, Mayaguana, Inagua and Long Island, according to the Bahamas Department of Civil Aviation. Read more >>
TSA officials to testify before House: Transportation Security Administration will testify before the House Homeland Security Committee on Thursday about "the path forward" for the controversial agency. Read more >>
Jet makes emergency landing in Syracuse after pilot dies: An American Airlines jetliner with 147 passengers on board made an emergency landing in Syracuse on Monday after the pilot fell ill and died midflight, aviation officials said. Read more >>
Gas leak affects airport, railway, road in Fort Lauderdale: A construction crew inadvertantly cracked an underground natural gas pipeline between Fort Lauderdale-Hollywood International Airport and Federal Highway, officials said. Read more >>
Eisenhower Airport increases its passenger retention rate: Slightly more area residents are using Wichita Eisenhower National Airport than in 2012, a consultant told the Wichita Airport Advisory Board on Monday. Read more >>
Columbia Regional Airport continues master plan: Columbia Regional Airport continues its work on runway improvements. The City Council is set to vote Monday on one small part -- moving water lines, so Rangeline Road can be moved to make room for a runway. Read more >>
Lt. Gov. Tim Griffin talks importance of Arkansas' airports: When it comes to economic development, Lt. Gov. Tim Griffin said the Natural State's municipal and regional airports aren't islands and can be key to commercial growth. Read more >>
As infrastructure creaks, Congress dithers: Lack of agreement on long-term funding plan fuels voter rebellion against the political establishment. Read more >>
The overlooked curiosity that is the air traffic tower: Airport towers are to planes as lighthouses are to ships, but they don’t get nearly the fanfare. Most people barely notice them, but Carolyn Russo sees beauty in them. She’s spent nine years photographing the hulking giants of aviation for her series Art of the Airport Tower. Read more >>
American Airlines lands on L.A. Times front page: The newspaper is selling more real estate to advertisers, as costs are cut company-wide. Read more >>
Study: Airlines could achieve improved fuel savings: The airline industry has the ability to sustain significant fuel savings and greatly reduce its greenhouse emissions, according to the conclusions reached in a Virginia Tech led study for the Federal Aviation Administration (FAA) for traffic in the North Atlantic oceanic airspace. Read more >>
Is Emirates targeting U.S. airlines with new Jennifer Aniston ad? Relations already are frosty between the three big U.S. airlines and the three big "Gulf carriers" of the Middle East. And a new Emirates ad featuring Jennifer Aniston will likely to do little to improve them. Read more >> 
Star architect designs the world's first 'airport for drones': A futuristic network of "droneports" that will help distribute pharmaceuticals and other crucial goods is set to open soon in the small African republic of Rwanda. Read more >>

What to Expect

To enhance your conference experience, ACI-NA introduces the ACI-NA Conferences app! Available to all registered Annual Conference attendees, the ACI-NA Conferences app engages attendees and gives them the latest Annual Conference information on their mobile devices and tablets. Search the participant list, connect with attendees, customize your agenda, and much more! Get the app now by searching "ACI-NA Conferences" in the App Store or Google Play. The 2015 ACI-NA Annual Conference and Exhibition app is sponsored by CH2M.

Stop by the Advocacy Center in the registration area to educate your member of Congress about the economic importance of airports and airport priorities in FAA reauthorization. Then, sign our petition at to tell Congress, "Enough is Enough!"
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Download the 2017 Conference Mobile App
Be sure to tweet comments and photos leading up to this year’s annual conference. Mention @airportscouncil and use the hashtag #airports15 and you may be the lucky recipient of a great giveaway!
Yesterday's Happenings
Check out the full 2015 Conference agenda here.

Building a Sustainable Workforce – Talent Farming Versus Talent Hunting: A new approach to sourcing talent might be necessary to increase the likelihood that airports have access to the talent necessary to execute their business strategy in the 21st century. Shifting an airport’s focus away from hunting for talent only when there is a specific need toward farming for talent, always and in all ways, should be considered. Innovative talent sourcing strategies, to sustain an organization’s talent pipeline, are essential to building a sustainable 21st century workforce with the skills necessary to execute current and future business strategies.

Safety Management Systems – View from the C-Suite: Like it or not, safety management systems are here to stay the aviation industry. With Canadian airport SMS programs well established and US airport SMS programs pending, this panel will discuss airport leaders’ view of these programs, the value they provide, and the extent to which they see them altering the senior management’s involvement in airport safety.

Airport Forum with FAA and Transport Canada: Join us for this perennial Annual Conference favorite, which provides you with the opportunity to interact face-to-face with senior officials from both Transport Canada and the FAA. In this year’s session we will be focusing ongoing regulatory efforts from both agencies, key environmental and policy initiatives, and airport funding. Bring your questions and concerns for an engaging and informative discussion.

Airport Forum with TSA and CATSA: As airports respond to myriad of security challenges on a daily basis, including the evolving threats that necessitate enhanced security measures, close coordination with TSA and Transport Canada is essential. Only through strong industry/government partnerships can the aviation community succeed in expanding risk-based security policies and measures that maximize effectiveness and efficiency while considering unique geographic and operational differences between airports. Don’t miss this opportunity to talk directly with senior TSA and Transport Canada representatives about strategies to enhance the security of the aviation system.
On Location
The latest issue of the brand new Centerlines magazine hit mailboxes last week. Each topic and article were carefully selected to position Annual Conference and Exhibition attendees ahead of the curve. Plan to read each of the articles on your flight to LGB, including:

Glamour Meets Convenience at Long Beach: LGB Director Bryant Francis invites you to visit Long Beach Airport, the official 2015 Annual Conference Host Airport, while in sunny Long Beach. Read more >>

A Whole New Ballgame: Airports have always been in the business of finding and retaining air service. But as communities continue to deal with the ongoing aftereffects of airline consolidation, airports are coming up with fresh approaches to attract new air service and keep the flights they already have. Read more >>

The Dollars and Sense of Environmental Planning: Duration and cost vary, but all sustainable airport projects ultimately strive to make good sense. Read more >>

Enabling the Future - Technology for Tomorrow’s Airport: SITA says that by 2034, 7.3 billion people will be traveling through our airports. That’s equivalent to today’s total world population and more than double today’s number of air travelers. Read more >>

A Competitive Edge: When EDGE4VETS brings airports and veterans together, everybody wins. Read more >>

Building for the Orlando Experience: As Executive Director Phil Brown explains, multiple projects are underway that will take Orlando International to the next level. Read more >>

Seeing the Big Picture: Richard Haury named 2015 William E. Downes, Jr. Award Recipient. Read more >>
Thank You to the 2017 Annual Conference Sponsors



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