ACI-NA Centerlines Live
 

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Check out the full 2016 ACI-NA/World Annual Conference/World Annual General Assembly agenda here

Crisis Communication – the World Is Watching: The public’s fascination with aviation, a global news cycle that never ends, and the emergence of the citizen – or passenger – journalist have complicated traditional airport crisis response plans. Facing an incredible challenge like never before, airports must respond quickly and effectively to security incidents, accidents and other disruptions while maintaining public confidence to strengthen their reputation. Take advantage of this opportunity to learn from airport CEOs who have successfully led their airports through crisis in the middle of a media storm on issues that command international attention.

How Digital Is Transforming the Airport Industry: In the global marketplace, the most successful airports have embraced "business intelligence" to help improve the passenger experience, maximize operational efficiency and increase revenue. Passengers are constantly connected with smartphones, and as such, passengers are demanding an increased level of personalized service. Adopting a digital approach can be used to optimize and increase capacity of existing facilities and lower operational expenditure. Make sure you are taking advantage of your data to better serve your customers, avoid disruptions and increase revenue. 

Breaking Down the Silos in Safety: Airports are complex operating environments involving multiple stakeholder groups--airlines, general aviation, ground handlers, terminal tenants, air navigation service providers and airport staff. Although safety is a top concern for all of these groups, in most cases each of them brings their corporate cultures, policies, procedures, training programs, and performance metrics with them to the airport. How can airport operators and their stakeholder partners work to break down these "silos" and make their safety programs more effective and holistic? In this session we’ll discuss some of the cross industry initiatives that key operator groups are undertaking to do this. 

Respond to New and Emerging Security Threats: In responding to dynamic security challenges, airports work on a daily basis in close coordination with regulators and security authorities such as TSA and the Canadian Air Transport Security Authority. Considering the evolving threat environment, it is essential to leverage industry/government partnerships, work collaboratively and assess what countermeasures and technologies may be necessary to respond to threats while working to maximize efficiency. Innovation is critical given the unique geographic and operational differences between airports. This session will provide an opportunity to gain a global view from ICAO and talk directly with senior TSA and CATSA representatives about strategies to enhance the security of the aviation system.

 

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