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National Emergency Number Association
NENA NEWS
Negativity? Just Say No!
Wednesday, October 28 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!
We already know that working in a 9-1-1 center is stressful. When people call 9-1-1, it’s not usually because they are having a good day. We accept that. But what we shouldn't have to accept is co-workers who cause us more stress because of their negative attitudes and behaviors. Are you ready to take the steps necessary to build a more positive and productive workplace and deal with those who make your work-life miserable? If so, join us for this interactive webinar where we’ll discuss:
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
Wednesday, October 28 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!
We already know that working in a 9-1-1 center is stressful. When people call 9-1-1, it’s not usually because they are having a good day. We accept that. But what we shouldn't have to accept is co-workers who cause us more stress because of their negative attitudes and behaviors. Are you ready to take the steps necessary to build a more positive and productive workplace and deal with those who make your work-life miserable? If so, join us for this interactive webinar where we’ll discuss:
- What negativity is,
- How negative people and environments affect us,
- Ideas to help us and our coworkers build and maintain positive attitudes, and
- Why it is everyone’s responsibility to build a more positive environment.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
Deploying NG9-1-1 Call Taking Solutions: What You Need to Know
Sponsored by Motorola & Emergency CallWorks
Tuesday, November 10 | 1PM Eastern (live) or On-Demand
Free! Click here to register!
As PSAPs seek to deploy Next Generation 9-1-1 call taking capabilities, sending texts, photos, and videos to 9-1-1 is no longer a distant reality. As the availability of text-to-9-1-1 in the U.S., continues to grow, the expectation that public safety agencies will be able to use the same technology that citizens use every day to communicate has never been higher. However, there is a lot of confusion with how it works, who is responsible and what is necessary to achieve a successful deployment of text-to-9-1-1 in the public safety environment.
During this webinar, we will address key questions including the operational impacts of integrating text into a PSAP’s incident management workflow. Additionally, we will demonstrate how text can be configured to help you handle calls faster, allocate resources better and keep your community safer.
Presenters:
Trey Forgety, Director of Government Affairs, NENA
Carol Adams, Stafford County Communications Director
Dan Sawicki, Director of Product Management, Motorola Solutions
Can't attend on the 10th? Register now and you will have access to the on-demand webinar archive via the registration landing page.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
Sponsored by Motorola & Emergency CallWorks
Tuesday, November 10 | 1PM Eastern (live) or On-Demand
Free! Click here to register!
As PSAPs seek to deploy Next Generation 9-1-1 call taking capabilities, sending texts, photos, and videos to 9-1-1 is no longer a distant reality. As the availability of text-to-9-1-1 in the U.S., continues to grow, the expectation that public safety agencies will be able to use the same technology that citizens use every day to communicate has never been higher. However, there is a lot of confusion with how it works, who is responsible and what is necessary to achieve a successful deployment of text-to-9-1-1 in the public safety environment.
During this webinar, we will address key questions including the operational impacts of integrating text into a PSAP’s incident management workflow. Additionally, we will demonstrate how text can be configured to help you handle calls faster, allocate resources better and keep your community safer.
Presenters:
Trey Forgety, Director of Government Affairs, NENA
Carol Adams, Stafford County Communications Director
Dan Sawicki, Director of Product Management, Motorola Solutions
Can't attend on the 10th? Register now and you will have access to the on-demand webinar archive via the registration landing page.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
Congratulations to the below individuals who were recognized during the Networking & Awards Lunch the NENA Development Conference in Austin, TX for their outstanding volunteer efforts on behalf of NENA! Visit the NENA website to learn more about their accomplishments!
- Amy McDowell, ENP
- Cheryl Benjamin
- Dan Mongrain
- Diane Harris
- Michael Smith
- Rachel Bello
- Richard Kelly
- Steve O'Conor, ENP
- Bernard Brabant
- Jay Slater, ENP
- Jerry Schlesinger
- Kathy Liljequist
- Matthew Brown
- Mike Vislocky
- Ray Paddock
- Steve McMurrer, ENP
- John Geib, ENP
You should have recently received an email from NENA with a link to your 2016 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.
Instantly renew your membership online in just a few easy steps:
We look forward to sharing many new and exciting member benefits with you in the coming year!
Instantly renew your membership online in just a few easy steps:
- Simply log in to the NENA website.
- Go to your Manage Profile page.
- Click on Membership under the "Account History" header to view your renewal options.
- Pay online by check or credit card.
- Print out a receipt for your records.
We look forward to sharing many new and exciting member benefits with you in the coming year!
NENA is pleased to open the nominations process for our 2016-2017 Executive Board election! This election will be for the following positions:
Click here to download a .zip file of election documents and resources that includes:
- Second Vice President
- Southeastern Region Director
- Western Region Director
- Private Sector Director
Click here to download a .zip file of election documents and resources that includes:
- Statement of Responsibilities
- Must be signed by nominee and co-signed by an agency representative (if applicable)
- Nomination Form
- Can be completed by the applying candidate or by a third-party nominator
- Relevant NENA polices and procedures
- NENA bylaws
NENA’s Next Generation 9-1-1 Industry Collaboration Event (ICE) series provides the opportunity for 9-1-1 equipment and service providers to come together to test products and services in an open, supportive, and collaborative environment. You are invited to participate in the upcoming ICE 7, which will focus on the testing of smartphone applications for 9-1-1; usage scenarios for the Emergency Incident Data Document (EIDD); and the transfer of additional caller data beyond callback number, location information, and GIS/mapping.
NENA invites all interested vendors and entities that have a stake in improving 9-1-1 and emergency services access to participate in ICE 7. Application developers, CAD/RMS vendors, and the entire NG9-1-1 vendor community should consider participating in this event and in the activities of the ICE 7 planning committee, which will be convened in the near future.
If you would like to participate in ICE 7, please contact Delaine Arnold. Click here for more information.
NENA invites all interested vendors and entities that have a stake in improving 9-1-1 and emergency services access to participate in ICE 7. Application developers, CAD/RMS vendors, and the entire NG9-1-1 vendor community should consider participating in this event and in the activities of the ICE 7 planning committee, which will be convened in the near future.
If you would like to participate in ICE 7, please contact Delaine Arnold. Click here for more information.
NENA is proud to launch the new NENA Career Center, where you will find all of the best 9-1-1 industry jobs in one place. Visit www.nena.org/jobs to:
- Search for and quickly apply for great, relevant jobs.
- Set up alerts so you are immediately notified any time a job is posted that matches your skills or interests.
- Create an anonymous job seeker profile or upload your anonymous resume so employers can find you.
- Access job search tools and tips.
- Place your job in front of our highly qualified members.
- Search our resume database of qualified candidates.
- Manage jobs and applicant activity right on our site.
- Limit applicants to those who are qualified.
- Fill your jobs more quickly with great talent.
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
MEMBER SPOTLIGHT
This special feature highlights individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community. Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.
NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA....
NENA: Why did you choose a career in public safety?
Click here to read the rest of Blake's spotlight interview.
NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA....
Blake Govan: My name is Blake Govan and I have been a Police Dispatcher for Wayne State University Police Department in Detroit, Michigan, for 4 years. I have also been a member of NENA for 4 years and this year was a first time attendee at 9-1-1 Goes to Washington in February and the national NENA conference in June.
NENA: Why did you choose a career in public safety?
BG: My uncle gave me one of his old police scanners and from the day I started listening to it, I became addicted. My curiosity arose after listening to police and fire calls being dispatched day in and day out. I reached out to my local 9-1-1 Center and arranged for a sit-along with the dispatchers to gain more of an insight on what the job entails. From then on, I set my sights on becoming a 9-1-1 Dispatcher. I furthered my education by attending a 9-1-1 Dispatch Academy and obtained certifications to help with securing a dispatch position.
Click here to read the rest of Blake's spotlight interview.
OPS UPDATE
NENA currently supports an NG9-1-1 Security (NGSEC) Working Group (WG). This group has delivered several documents defining how to protect NG9-1-1 Core Services (NGCS) and PSAPs from malicious and non-malicious attacks. Those efforts have proven useful in early NG9-1-1 deployments.
The next efforts of this Working Group will include documenting "Cybersecurity Playbooks" for various levels of 9-1-1/public safety participants, identifying best practices, and supporting training and education.
NENA welcomes interested members to participate in the NG9-1-1 Security Working Group. Participation is open to NENA members who have a strong interest in or experience in this issue and we encourage members from both technical and operational perspectives. We also welcome NENA members who currently serve other NENA Working Groups such as i3 architecture, ESInet design, and PSAP ops.
Meetings will start in the next month. Click here to join this WG. For questions, please contact Brian Knueppel.
The next efforts of this Working Group will include documenting "Cybersecurity Playbooks" for various levels of 9-1-1/public safety participants, identifying best practices, and supporting training and education.
NENA welcomes interested members to participate in the NG9-1-1 Security Working Group. Participation is open to NENA members who have a strong interest in or experience in this issue and we encourage members from both technical and operational perspectives. We also welcome NENA members who currently serve other NENA Working Groups such as i3 architecture, ESInet design, and PSAP ops.
Meetings will start in the next month. Click here to join this WG. For questions, please contact Brian Knueppel.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and is shown below.
4.5 Declarations during Review
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
Once the 60 days have passed, the document will go to the Process Review Committee for approval.
Stable Form Notice
Background
The NENA Intellectual Property Rights ("IPR") Policy, available at www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days inwhich to submit aLicensing Declaration Form.
Notice
The Deliverable listed below has reached stable form andwill be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.
Deliverable Information
Title: NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures
Document Number: ANS CANDIDATE NENA-STA-013.1-201X (originally NENA 56-507)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=7006&wg_abbrev=psapops-sop-sc-rr-psap
Date of Notice: October 22, 2015
Submission Deadline: December 22, 2015
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
4.5 Declarations during Review
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
Once the 60 days have passed, the document will go to the Process Review Committee for approval.
Stable Form Notice
Background
The NENA Intellectual Property Rights ("IPR") Policy, available at www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days inwhich to submit aLicensing Declaration Form.
Notice
The Deliverable listed below has reached stable form andwill be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.
Deliverable Information
Title: NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures
Document Number: ANS CANDIDATE NENA-STA-013.1-201X (originally NENA 56-507)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=7006&wg_abbrev=psapops-sop-sc-rr-psap
Date of Notice: October 22, 2015
Submission Deadline: December 22, 2015
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
TECH UPDATE
NENA NG9-1-1 Security Information Document, NENA-INF-015.1-201X (DRAFT) has been posted to the NENA collaboration website and is available for Public Review and Comment. This document is intended to provide guidance on how to approach the end state security environment as documented in the i3 architecture documents.
Current NENA Development Group members with a login to NENA Workspace can submit comments by clicking here. Those without a login can click here. From there, select "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another".
All comments are due by November 30, 2015.Contact the NENA Committee Resource Manager with any questions or concerns.
Current NENA Development Group members with a login to NENA Workspace can submit comments by clicking here. Those without a login can click here. From there, select "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another".
All comments are due by November 30, 2015.Contact the NENA Committee Resource Manager with any questions or concerns.
A new Class of Service Working Group has been organized to address changes that may be required within NENA documents to support emerging call types and the appropriate Class of Service (COS) values to identify them. The WG will begin, initially, on a review of COS within the context of E9-1-1 and recommend changes to impacted NENA documentation. Once complete with this initial process, the WG will then consider the importance of COS within the context of NG9-1-1 and recommend any changes to relevant NG9-1-1 documentation.
Click here to join this WG.
Click here to join this WG.
The NG9-1-1 Call Processing Metrics Working Group is creating a NENA standard that specifies NG9-1-1 processing metrics. These metrics are traditionally considered to be defined time spans between pairs of processing events that can be used in reporting and analysis. Examples would be the time between two steps in call processing, or the time between a database query and the received response.
Skills needed include:
Skills needed include:
- PSAP and dispatch operations management experience
- Familiarity with i3 architecture
- Experience designing Public Safety call handling technology
- Experience writing technical standards
GOVERNMENT AFFAIRS UPDATE
Recognizing the need for comprehensive 9-1-1 system funding reform as 9-1-1 evolves, the National 911 Program has begun work to develop a report to assess the costs, service requirements and specifications needed for NG9-1-1.
The National 911 Program will gather feedback from the 9-1-1 stakeholder community to address the focal areas of the report, including:
The National 911 Program will gather feedback from the 9-1-1 stakeholder community to address the focal areas of the report, including:
- How costs would be broken out geographically and allocated among PSAPs, broadband service providers, and third-party providers of NG9-1-1 services
- An assessment of the current state of NG911 service readiness among PSAPs
- How differences in PSAP access to broadband across the U.S. may affect costs
- A technical analysis and cost study of different delivery platforms, such as wireline, wireless and satellite
- An analysis of the needs for NG9-1-1 services of persons with disabilities
The Public Safety and Homeland Security Bureau (Bureau) announces the opening of its Public Safety Support Center (PSSC), a web-based, one-stop portal to enable Public Safety Answering Points (PSAPs) and other Public Safety entities to request support or information from the Bureau and to notify it of problems or issues impacting the provision of emergency services. The PSSC is available here.
A principal goal of the Bureau is to ensure consistent and timely support to public safety stakeholders. The development of the PSSC is the latest step by the Bureau to fulfill this goal. The PSSC will handle notifications of service outages, complaints related to carrier provision of location information, and register issues, or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations.
Click here to learn more.
A principal goal of the Bureau is to ensure consistent and timely support to public safety stakeholders. The development of the PSSC is the latest step by the Bureau to fulfill this goal. The PSSC will handle notifications of service outages, complaints related to carrier provision of location information, and register issues, or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations.
Click here to learn more.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.
UPCOMING EVENTS
February 21-24, 2016 | 9-1-1 Goes to Washington | Arlington, VA
June 11-16, 2016 | NENA 2016 Conference & Expo | Indianapolis, IN
June 11-16, 2016 | NENA 2016 Conference & Expo | Indianapolis, IN
UPCOMING EDUCATION COURSES
10.28.15 - 3:00PM (Eastern) - Negativity? Just Say NO!! - Webinar Wednesday - Register here!
11.10.15 - 1PM (Eastern) - Deploying NG9-1-1 Call Taking Solutions: What You Need to Know - FREE Sponsored Webinar - Register here!
11.30-12.4.15 - Center Manager Certification Program (CMCP) - Arlington Heights, IL - Register here!
12.14 - 18.15 - Center Manager Certification Program (CMCP) - Denton, TX - Register here!
1.11-15.16 - Center Manager Certification Program (CMCP) - Jackson, TN - Register here!
2.1-5.16 - Center Manager Certification Program (CMCP) - Davenport, IA - Register here!
3.7-11.16 - Center Manager Certification Program (CMCP) - Waukesha, WI - Register here!
11.10.15 - 1PM (Eastern) - Deploying NG9-1-1 Call Taking Solutions: What You Need to Know - FREE Sponsored Webinar - Register here!
11.30-12.4.15 - Center Manager Certification Program (CMCP) - Arlington Heights, IL - Register here!
12.14 - 18.15 - Center Manager Certification Program (CMCP) - Denton, TX - Register here!
1.11-15.16 - Center Manager Certification Program (CMCP) - Jackson, TN - Register here!
2.1-5.16 - Center Manager Certification Program (CMCP) - Davenport, IA - Register here!
3.7-11.16 - Center Manager Certification Program (CMCP) - Waukesha, WI - Register here!
