NENA dispatchNational Emergency Number AssociationNENA NEWS
Looking for details on the emergency communication industry's premier annual event, taking place June 27 - July 2 in Denver, CO? Look no further! The full NENA 2015 brochure is now available!
View the virtual brochure or download and print a copy for keynote speaker info, a current exhibitor roster, abstracts for education and training sessions, pre-conference course and workshop descriptions, and more! Register online today! A printable/faxable form is also available. Camp NENA is your summertime destination to earn your merit badges in all things 9-1-1. You will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know how that you can take home with you and put into action immediately. No matter what your role is in public safety, Camp NENA delivers the education, resources, and contacts you need to fill your daypack and summit any mountain in front of you. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2015 is the must-attend event of the year. Don’t miss your chance to be a part of it! Learn more: Designing for Changing & Evolving 9-1-1 Facility Requirements
Wednesday, April 29 | 3PM Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Click here to register! Consolidation, changing and evolving technology, and Next Generation 9-1-1 requirements all impact your PSAP’s infrastructure and space requirements. Join us for an hour-long, interactive presentation to learn about:
Webinar Access Info Dial-in and web-access details will be provided to attendees via email the week of the webinar. Voting for NENA's 2015-2016 Executive Board opens on April 28. The positions of Second Vice President, North Central Region Director, Northeast Region Director, and Canadian Region Director will be up for election. Click on a candidate below to read his or her bio/candidate statement. You can also hear directly from the candidates themselves by viewing the election webinar archives linked below or by visiting the NENA YouTube Channel.
Second Vice President Candidates - Click here to view the Candidates Forum webinar archive! Canadian Region Director Candidates - Click here to view the Candidates Forum webinar archive! North Central Region Director Candidate
Dates to Remember
Contact Bri Robinson with any questions about the candidates, the voting process, or general election details. This April, national public safety organizations are conducting 9-1-1 awareness campaigns that will ensure citizens are ready to get the help they need during emergencies.
The National 9-1-1 Education Coalition, an alliance of eight national organizations committed to promoting 9-1-1 public education across the country, has created a clearinghouse for free 9-1-1 public education materials, available now at www.know911.org. Key messages include:
Additional resources are available at www.nena.org/education-month. The Monitoring and Managing NG9-1-1 Working Group is tasked with creating a NENA document that addresses specific operational topics and makes general recommendations on operational procedures associated with the transition to monitoring and managing NG9-1-1 software functions and infrastructure. The output is targeted to those personnel who develop and manage PSAP processes and procedures, and to those responsible for ESInet, NG9-1-1 Core Services, and PSAP infrastructure. The effort will identify and describe what needs to be monitored and how that is different than current practices within E9-1-1, including the acquisition and provisioning of the capacity involved. The level of detail will be sufficient to identify areas that should be considered in RFPs and Service Level Agreements.
Expertise Needed: Subject Matter Experts who have been involved in monitoring and managing large, complex systems and networks, or that have been involved in writing and negotiating SLAs for them are invited to join the working group in this important effort. To join this work group please complete the Volunteer Form. The group meets on Wednesdays from 2-3 p.m. Eastern time. On the morning of Sunday, June 28, lace up your running or walking shoes in support of 9-1-1 training and wellness programs and participate in the Friends of 9-1-1 second-annual "Run for 9-1-1" charity 5K in Denver, CO!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Denver community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to see pictures from last year's inaugural 5K in Nashville, TN! Interested runners (and walkers) should visit the Friends of 9-1-1 website for more information. The registration fee is currently $30 and will increase to $35 on May 16 and then to $40 on Race Day (June 28). Teams of five runners can register for $100. There are a limited number of corporate sponsorship opportunities for the Run for 9-1-1 charity event. The deadline for sponsorship commitments is June 15. Sponsorship inquiries should be directed to Sean Sullivan of Team Lightbulb. Those who cannot attend the run/walk in person are encouraged to show support by becoming a Friends of 9-1-1 Fundraiser, with options available for individuals or groups to raise funds for scholarships and other initiatives benefiting 9-1-1 professionals. AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile. On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation. Click here to learn more and here to start shopping now! Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
The NENA Membership Committee is in the process of putting together a memorial for NENA Members who have passed away over the past year. The remembrance will be part of NENA 2015. Please send a picture and bio information to Linda Draughn-Woloski.
OPS UPDATE
The new ANSI-approved Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points (APCO/NENA ANS 1.107.1-?-2015) defines the recommended minimum components and best practices of a Quality Assurance/Quality Improvement (QA/QI) program within a public safety communications center. Recommended minimum requirements for the evaluation and QA of call processing are intended to ensure a consistent, effective, and efficient level of service.
This standard is an attempt to establish a long overdue quality assurance and improvement process to all of America’s 9-1-1 telecommunicators to ensure call taking and radio dispatch actions are delivered at the highest possible standard. Click here to read more and download the standard. This standard assists PSAP managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing the best level of preparedness, survivability, and sustainability amidst a wide range of natural and man-made events.
NENA is now seeking volunteers to become members of this joint NENA/APCO Working Group that will review and revise this standard. NENA is seeking diverse participants with backgrounds in PSAP operations and management, technologists, and general interest participants, such as government agencies and entities. Click here to apply to join the working group. NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation, NENA-STA-011.2-201X (originally 53-001) (DRAFT) serves as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. The document includes best practices, guidelines, and procedures on:
Any questions or concerns with submitting your comments can be directed to the NENA Committee Resource Manager. EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues -- not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (a members-only feature), and manage postings online.
Visit the Career Center to learn more.
UPCOMING EVENTS
June 27-July 2 | NENA 2015 Conference & Expo | Denver, CO
October 4-7 | NENA Development Conference | Austin, TX UPCOMING EDUCATION COURSES
04.27.15 - Leadership in the 9-1-1 Center - Las Vegas, NV (Navigator Conference) - Register here!
04.28.15 - Customer Service: Takes Seconds, Saves Minutes - Las Vegas, NV (Navigator Conference) - Register here! 06.24-28.15 - NENA 2015 CMCP & Pre-Conference Courses - Denver, CO - Register here! Questions? Want to bring a course directly to you? Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director Ty Wooten for additional information. |